Customers are in my heart.

We often say that the customer is God. Perhaps, people will think that God is illusory and far away from us. In fact, customers are real people and need real feelings, and this feeling comes from the real services we provide. A kind name and a thoughtful design can win the trust of customers. In the face of increasingly fierce market competition, changing market demand and rapidly expanding customer groups, the importance of service quality has become the foundation of survival, the source of benefits and the driving force for development of architectural design industry. The business world is like a battlefield. How to attract, retain and cultivate customers' loyalty is a thorny issue for every employee of Shengkai.

At that time, the wheel turned to a new starting point, and when the times took another step forward, we suddenly found that architectural design institutes were everywhere, with more than 1 in Yantai alone. The society has changed, the market has changed, and the choices of users have also become diversified. How to make customers favor us in front of many choices? How to beat competitors and win customers? The answer is simple: start with the details. Why are details so important to enterprises? It is because in the face of fierce market competition, the details are different and the differences create advantages. We should use a positive attitude of challenging and surpassing ourselves to make the service truly reflect personalization, humanization and differentiation, so as to create the brand of Shengkai. Finally, our service will enter a new stage of branding, standardization and systematization. The management of an enterprise is first of all the management of customers, understanding their feelings and serving them with heart. Think about what customers think, worry about what customers are anxious about, and enhance customer value with sincerity, patience and details. "The world is difficult, and it will be easy; Great things in the world must be done in detail. " A clean and elegant office environment, friendly and warm service personnel, unified and standardized corporate logo, high-quality and comprehensive service content, and a skilled design team can all bring good feelings to customers, and then generate customer trust and recognition. We must make every Shengkai employee truly "honest, harmonious, innovative and excellent". The seemingly simple eight words actually contain much content, much hardship and much effort. It is with our hard work, sweat and wisdom that we Saint Kay interpret and practice these simple eight words. Let every customer come happy and return with satisfaction, so that they can truly and truly enjoy our high-quality and efficient service.

customers send us business, and we want to send satisfaction to our customers! In this process, designers become the link between customers and companies. We actively communicate with customers and listen to the voices from them. Carefully understand why customers come, be good at discovering customers' real needs, carefully design products that customers need, try their best to provide customers with satisfactory services, and continuously maintain a good service image. So good service has become a beautiful landscape of Shengkai, which has closely linked us with our customers and exchanged our careful design for customer satisfaction and trust. Now I feel more and more that customers need us, and we can't live without them. The customer is God, the customer's reason is always right, and the customer is in my heart! Everything is for customers, because customers are our parents. When the customer's satisfaction is improved, the development of the enterprise will be reliably guaranteed, and we will have a solid platform to give full play to our talents and realize our own interests. Farming depends on cattle, and lighting depends on oil. Without customers, we Shengkai will be water without resources and trees without roots.

"The customer is always right" has become the conscious code of conduct of Saint Kay people. For every professional designer, comprehensive and high-quality service is not only a job, but also an art, an art that needs to be devoted and devoted. In the work, it is not just to finish the work mechanically, but to adopt the method of empathy, study your work with the customer's psychology, change the service concept and enhance the company image. Cowhide is not blown out, Mount Tai is not piled up, and our excellent service in Shengkai is not just an empty talk. We should adhere to a scientific and rigorous attitude, put ourselves in the customer's shoes, and strive to achieve the best balance point between the cost of construction equipment and product performance. If Party A's requirements that violate the design specifications and principles are met, it shall be patiently explained and rejected. Resolutely don't be careless and indifferent to the requirements put forward by customers, or even quarrel with customers, which makes you angry. We must deal with the customer's complaints. Every complaint is a supervision and spur to our work, and it is handled in strict accordance with the company's system within the specified time, without evading or shirking. Give the customer a satisfactory answer. These practices reflect the spirit of our Shengkai's corporate culture, the service concept of Shengkai, and the life ideal and pursuit of an employee who has made a difference.

Responsibility is the value of life, honor is the meaning of life, and enterprise is the sum, embodiment and result of the value and meaning of life. Achievement only represents the past, and continuous progress represents the future. The new period has given us new opportunities and challenges. We must keep forging ahead with a mission, carry out quality service, implement post responsibility system, provide VIP service for major customers, and implement the strategy of leading service and technology to achieve zero complaints and zero accidents. We can't be perfect only with off-season thinking and no off-season market, but we must do our duty. In the face of today's fierce market competition, we will wait and see. It's time to sprint, go all out, keep every customer, strive to complete all the task indicators, and write a glorious page for the century-old Shengkai!