How hotels motivate employees-Five principles for hotels to motivate employees

Through basic and advanced training programs, improve employees' work capabilities and select talents qualified for leadership positions from within the hotel.

Provide employees with a wide range of training programs, which are planned and organized by specialized departments to achieve the ultimate goal of helping employees grow. The training plan not only includes some basic skills training, but also involves high-level management training. A clear organizational structure allows every employee to know the position and role of their position in the hotel. It also allows employees to easily understand the promotion paths and how to obtain relevant information. Starwood has obvious internal orientation characteristics in terms of promotion, and tends to promote managers from within, which provides promotion opportunities for talents who are interested in development.

The work assigned to employees must be suitable for their work abilities and workload

Personnel-job matching is to configure the goals pursued by employees. In order to ensure that people are suitable for their jobs, managers need to analyze employees and positions. Everyone has different abilities and personalities, and the requirements and environment of each position are also different. Only through prior analysis and reasonable matching can talents be fully utilized and the work completed smoothly.

Four methods can be used to promote job matching: first, multiple senior managers meet with a new employee at the same time to understand his interests, work abilities, and work potential; second, the hotel In addition to regular evaluation of work performance, there must also be corresponding job descriptions and requirements specifications; third, use an electronic database to store information about job requirements and employee abilities, and update them in a timely manner; fourth, through a "letter of appointment" form, the senior manager Recommend candidates for important positions to the board of directors.

Continuously improve the working environment and safety conditions

A suitable working environment can not only improve work efficiency, but also regulate employee psychology. Designing the working environment according to physiological needs can speed up speed, save energy and relieve fatigue; designing the working environment according to psychological needs can create a pleasant, relaxed, positive and energetic working atmosphere. Make humane changes to the working environment, such as opening multiple canteens and restaurants in the hotel, and adding bathrooms for hotel engineering and maintenance department employees?

Safety is the most basic requirement for working conditions, but it is A hidden pain that many hotels find difficult to achieve. Establishing a large number of standard facilities to ensure safety, and regularly providing safety guidance and protective facilities to all employees will help ensure employees' safe and secure work.

Rewards based on merit

Employees’ contribution to the hotel is affected by many factors, such as work attitude, work experience, education level, external environment, etc. Although some factors are uncontrollable, The most important factor is the employee's personal performance, which is a factor that can be controlled and evaluated. There is a principle in the implementation of merit-based rewards, that is, an employee's income must be determined based on his work performance. Whether employees' past performance is recognized will directly affect future work results. Rewarding based on merit not only allows employees to know which behaviors should be promoted and which behaviors should be avoided, but also motivates employees to repeat and strengthen behaviors that are beneficial to the development of the hotel. Therefore, reflecting wage differences based on work performance is an important part of establishing a high incentive mechanism.

Implement a cooperative attitude of leadership

In the relationship between the leader and the led, a cooperative attitude is emphasized.

During the leadership process, leaders need to put themselves in the position of being led and work candidly with employees in an atmosphere of mutual respect. The leader's task is to agree on work indicators, delegate work, collect intelligence, inspect work, resolve conflicts, evaluate subordinate employees and improve their work standards. Among them, the most important task is to evaluate subordinates and give fair evaluations based on work tasks, work abilities and work performance, so that subordinates can feel their contribution to the enterprise and realize their gains and losses at work. The principle of evaluation is to praise more and blame less, respect employees, and help them complete tasks in a cooperative manner.

After the task is delegated, the leader must personally inspect it, and the employees must also inspect the mid-term work and final work results on their own to jointly promote the smooth completion of the work.