Do welcoming guests and concierge mean the same thing?

Welcome and concierge are not the same thing. Concierge, also called doorman, is not only a bellboy, but also a person who opens the door and takes luggage for guests, mainly outside the hotel lobby. Welcome refers to the guide in the lobby or restaurant, mainly to provide guidance for guests, usually women.

Preparation for the work:

In the welcome work, we should make necessary preparations in advance, so as to be prepared.

1, grasp the basic situation: we must fully grasp the basic situation of the welcome object. Personal information of guests, especially the guest of honor. When you know the specific number of guests, you should not only be accurate, but also focus on who is in charge of the other party, how many couples there are among the guests and so on. Did the guest have any official visit records before?

If the guests, especially the main guests, have visited before, they should pay attention to consistency in the reception specifications. When there is no special reason, it is generally not appropriate to rise and fall at will when welcoming guests. Guests can report their plans, such as the purpose of the visit, the itinerary of the visit, the requirements of the visit and so on.

2. Make a specific plan: Make a detailed welcome plan, which will help to avoid omissions, reduce twists and turns, and proceed step by step and smoothly. According to the usual practice, it should at least include basic contents such as welcome mode, means of transportation, sightseeing, talks, meetings, gift preparation, expenses, reception and accompanying personnel.