Hotel linen management knowledge

Hotel linen is the general name of towels, tablecloths, sheets and pillowcases placed in rooms by the hotel housekeeping department. So how do managers view the management of linen? The following is my summary of hotel linen management knowledge for your reference and understanding. I hope you like it!

Hotel linen management knowledge

The principle of special person management, division responsibility and responsibility to people shall be implemented for linen: if the number of linen rooms meets the requirements, the regional waiters shall be responsible for the quantity and quality management of linen in their own areas, and he shall be responsible for any errors and fill in the corresponding forms; If there is not enough linen room, the waiter will go to the designated place to complete the collection, return and other related work of linen, and fill in the corresponding form at the same time. Dirty linen can be put into a linen bag or basket, not a linen room. The washing factory must provide a sufficient number of linen bags to the hotel for transportation free of charge, and it is strictly forbidden to use dirty linen bags instead of linen bags; The linen used by the middle shift waiter should be operated at the designated point according to the hotel arrangement.

Responsibility and distribution

1. Butler: responsible for the management, inventory, regular statistics and effective control of all linen in the operation and use of the hotel (taking 40S brand-new linen as an example, the report of loss can only be reported routinely according to the national regulations when the washing frequency is 120- 150);

2. Room attendant/foreman/supervisor (middle shift): responsible for receiving and dispatching daily linen, controlling the initial washing quality of clean linen sent back by the washing company, and filling in the floor linen washing handover form;

3. Floor attendant: responsible for the management of floor linen in each area. The total amount of linen is 1:3 times of the linen required for the number of rooms (room 1 set, workshop and washing turnover set are 1 set respectively), and daily linen receiving and washing quality control is carried out. For the management of linen on each floor of the floor workshop, the proportion of linen on the floor and the handover table of linen washing on the floor must be posted;

4. The general linen room and the floor linen room should be equipped with certain linen cabinets or shelves and plastic turnover boxes, which should be stored after being sorted and stacked neatly, and labeled with names, and corresponding measures should be taken to prevent rats, mildew and accidental damage.

Washing of dirty clothes

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2. If the room attendant finds unclean or damaged linen in the room, it should be bundled or stored separately. When the laundry company personnel receive linen, they are required to wash it back or return it, and must be signed by the laundry company personnel for confirmation. The room attendant should stack linen (blood, shoe polish, red wine pollution, etc.). ) If it needs special treatment to be separated from other dirty linen, the washing company shall explain when it receives the linen and ask it to do special treatment;

3. When the personnel of the washing company arrive at the floor to collect the dirty linen, the floor attendant should first check the number of the dirty linen on that day and record it in the Floor linen Washing Handover Form. The room attendant should count the dirty linen together with the employees of the washing company and check it with the records in the floor linen washing handover table. After it is correct, the other party will issue a linen laundry list and sign it for confirmation. The room attendant will receive a second laundry list. If backwashing is required, the category and quantity shall be indicated on the linen washing handover form; If there is any washing damage, it must be returned, and the other party's personnel can issue an iou. Friends can be the basis for the general linen room to change linen and the hotel to coordinate compensation;

4. After checking the linen with the staff of the washing company, the room attendant should supervise other staff to classify the dirty linen into linen bags and transport it out of the floor in time. Floor attendants have the obligation and responsibility to supervise their work according to the relevant requirements of the hotel, and are not allowed to mop or pile cloth in the elevator entrance and guest room corridor.

Send and receive clean linen

1. The room attendant shall collect the corresponding amount of clean linen from the general linen room or the washing company on the basis of the linen delivery note and iou confirmed by the washing company that day (including the washing company and the general linen room); If the general linen room or washing company can't supply enough linen, it should ask the general linen room or washing company to issue an iou and put it in the floor linen washing handover form? What do major linen houses or washing companies owe? Record this column so that you can make it up the next day.

2. The room attendant/foreman/supervisor shall summarize the recovered linen laundry list and iou, and fill in the Handover Sheet for Floor linen washing. If there is an iou from the washing company, should it be included in the report? The washing company owes money? Make corresponding statistics in the column.

3. The room attendant/foreman/supervisor (middle shift) collects and counts the clean linen returned by the washing company according to the linen category and quantity in the linen washing handover table of the previous day, and preliminarily checks the washing quality; If there is a shortage of quantity or washing damage, ask the other party to issue a receipt, sign it for confirmation, and put it into the floor cloth washing handover form on the same day? The washing company owes money? Make statistics and records in the first column. It is strictly forbidden to change the number in the record.

Cloth control management

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2. Hotel managers, such as room supervisor or foreman, should make random checks on the linen room on the floor every week. If a shortage is found, the employee should compensate at the cost price in time and issue miscellaneous bills. The process is the same as the guest compensation process).

3. For the normal damaged linen, the floor attendant must fill in the loss report, which is confirmed by the room supervisor and then submitted to the general manager and the finance department for approval. According to the loss report and loss report, replace the corresponding linen in the main linen room or warehouse.

4. The room attendant must rotate floors at least once a month, and each floor must be counted according to linen; The room supervisor should count the general linen room and count the monthly linen washing, loss and other data.

5. Before the 2nd day of the following month, the room supervisor will summarize the linen IOUs reported to the washing company and report them to the hotel finance and general manager, so that the hotel can negotiate compensation with the washing company in time. The compensation amount confirmed by both parties shall be deducted from the washing fee of the current month, and the loss of the current month must be compensated from the washing fee of the current month.

6. The linen that needs to be reported for loss shall be classified and stored by the room supervisor, and the Report of Loss shall be filled in and submitted to the general manager of the hotel and the financial department for approval.

7. According to the monthly linen inventory and the reported loss compensation amount, the room supervisor shall report the linen purchase order to the general manager before the 2nd day of each month, and the hotel shall report it to the general manager of the transportation area before the 5th day, and apply to the purchasing department of the company after examination.

8. The room supervisor should keep all kinds of original documents and summarize them according to financial needs.

9. The general manager of the hotel and the director of finance and housekeeping department must make an inventory of hotel linen every month and fill in the cotton fabric inventory form.

10. Every month, the manager, the manager on duty in charge of the guest room and the accountant must confirm whether the conditions for reporting the loss are met. To report the loss of linen, it is necessary to establish a ledger, clearly distinguish the normal use of linen, so that all departments can use it correctly, and fill in the report of the loss of cotton scrap.

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