What are the requirements and precautions that guests need to know when staying in a hotel room?

Requirements and precautions that guests need to know when staying in a hotel room

1. When handling the accommodation registration, you must show your resident ID card or other relevant documents, fill in the accommodation registration form and inform the departure date.

2. Temporary substitution must be handled at the service desk first. Generally, it is not allowed to increase the number of people (for example, three people live in two rooms).

3. The check-out time is before noon the next day 12, and there will be an extra charge after noon 12.

4, relatives and friends visit, can't stay. No later than 12.

5. No pets.

6. The fruits, drinks and drinks on the bar in the freezer in the guest room are drinks at the guest's own expense, and the service fee is charged. If you need to drink, please carefully check the corresponding price before use to avoid misunderstanding.

7. If you make a long-distance call in the lobby or guest room of the hotel, please pay the long-distance telephone and service charges stipulated by the hotel.

8. Valuables can be stored in the small safe in the room or in the safe in the lobby accompanied by a tour guide. Don't put them anywhere to avoid unpleasant things.

9. This hotel is a foreign hotel. Please don't make a loud noise in the hotel lobby or public places, and shout at your companions. Under normal circumstances, you should not hear each other for three minutes.

10, wear pajamas and slippers, please don't shuttle in elevators or public places.

1 1. Please don't scribble in the room. Leave a note in the service guide.

12, please strictly abide by the "seven noes" and don't smoke in public places where smoking is prohibited.

13, please take good care of all kinds of articles in the hotel, such as toothbrushes and shower caps, which can be kept as souvenirs, and the rest, such as hangers and cups, should not be taken out of the hotel.

14. Children who don't occupy beds should pay for extra beds and breakfast according to hotel standards. Parents with children should love their children and pay attention to the environment. Don't laugh, shout and run in the lobby and public places.

15. If the hotel has a buffet breakfast, please eat it according to your actual consumption. Can be taken multiple times. There must not be too much left, which will cause waste. Do not take food out of the hotel.

Matters needing attention in hotel reservation

1. In most cases, the hotel reservation fee is settled with the reservation media. There is no settlement relationship between the guest and the hotel. Room reservation fee generally includes room reservation fee, service fee and government tax, but does not include long-distance telephone calls in the hotel, room mini-bar and bill signing. Therefore, when guests check in, the hotel front desk staff may ask them to "swipe their cards" or pay a deposit, and then settle the fees other than the room rate when they check out.

2. After booking, guests usually check in according to the room list or name. If the hotel front desk staff says that they can't find the relevant reservation records when they check in, they can ask the other party to arrange the check-in first, and then contact the reservation media as soon as possible or instruct the hotel staff to contact the reservation media.

There are many reasons for this. It may be that the Chinese name of the guest is different from the English pinyin stored in the hotel computer, and the front desk staff can't match the number at the moment. It may also be that the reservation information was lost in a certain link and instinctively went to the front desk. It may also be that there is information but the front desk staff is careless and didn't find it.

3. A common dispute between the guest and the booking media is that the guest did not check in after booking, and did not inform the booking media to cancel, resulting in the recovery of the booking fee.

In fact, booking a room is just like buying a plane ticket. If you don't board the plane or refund the ticket in advance, the fee will be charged as usual. The principle of hotel reservation is the same as buying advertisements. Some tickets with large discounts cannot be refunded or changed.

Reservation media generally allow guests to cancel their reservations, but the practice in the industry is to confiscate the reservation fee for the first night or charge a handling fee ranging from 50- 100 yuan. Because for agents who cancel after booking, most hotels will charge the room rate for the first night as a handling fee.

In the days of tight housing, rooms are generally not returned after reservation. Even if the refund is allowed, the booking fee for the first night will be 100% confiscated or recovered. This often happens, especially when booking a hotel in Hong Kong.

Guests' right to stay in the hotel

The hotel has no right to choose passengers.

Hotel is a public industry, which requires hotel owners to take the public interest as their business purpose. Its primary obligation is to receive all customers equally. Hotels have no right to choose their customers. As long as customers behave appropriately and have the money to pay for the hotel, the hotel has the legal responsibility to receive them.

Passengers can claim mental compensation.

In China, there is no uniform regulation on personal injury suffered by passengers in hotels, but generally speaking, if personal injury of passengers is caused by the responsibility of hotels, hotels should bear corresponding civil liability for compensation according to the provisions on tort in the General Principles of Civil Law. Moreover, according to the new judicial interpretation of mental damage compensation, passengers can ask the hotel for mental compensation.

This hotel is an insurance company for passengers' property.

This hotel is an insurance company for passengers' property. According to the principle of absolute liability system, hotels should be responsible for the loss of hotel property regardless of whether they are at fault or not (but this rule does not apply if the property loss of passengers is caused by their own fault or deception, or by natural disasters, wars and other reasons). The passenger must be able to prove that he has the identity of a registered hotel guest; Property losses in the hotel; Lost property and its value.

Hotels should pay for rooms that cannot be booked.

In order to stay in a hotel, passengers reserve rooms by telephone, letter and telegram. And the hotel has given an appropriate commitment to book a room. No matter how the passenger makes a reservation, the guest and the hotel reach a contract.

In the room reservation, it often happens that passengers don't come to use the reserved room, so the hotel has the right to ask passengers to pay liquidated damages. But sometimes the hotel can't arrange accommodation for the reservation according to the original reservation.

It is illegal to possess passengers' belongings.

When the guest leaves the hotel, the waiter should record it if he finds that the guest has left it in the room, and then give it to the housekeeping department for safekeeping. The waiter will return it to the guest after writing or calling.

According to the provisions of the new Property Law, the finder can claim compensation for returning the found things, which is generally 20% ~ 30% of the value of the found things. Within this range, the discoverer and the owner of the remains can negotiate. If negotiation fails, the court will make a judgment. However, the finder has the obligation to report, announce and keep it. If the discoverer fails to report or make an announcement, it is illegal.

Problems that guests should pay attention to when staying in the hotel

? 1. Guests usually need to pay a deposit when they check in at the front desk of the hotel. The amount of the deposit varies according to the regulations of each hotel.

2. The equipment and supplies in the hotel room will depend on the hotel level and hotel conditions. Not all hotels have hair dryers, electric kettles and slippers.

3. Make long-distance or local calls in the hotel room, and drink drinks and drinks in the refrigerator or bar. , you need to pay at the cashier at the front desk of the hotel before leaving the hotel;

Some hotels have pay TV channels. Please make sure that you know their charging standards before using them.

Please take good care of the hotel facilities. If there is damage, you need personal compensation.

6. Please turn on the cold water first, then the hot water, and adjust the temperature to avoid scalding. Please pull the bottom of the shower curtain into the bathtub. If you accidentally wet the carpet in your room, the hotel will ask for compensation.

7. Don't smoke in bed;

8. Don't hang the washed clothes outside the window or on the balcony;

9. If there are any clothes that need cleaning in the housekeeping department, please fill in the laundry list and put the laundry list and clothes together in the laundry bag prepared by the hotel (usually in the desk drawer). Meanwhile, please read the remarks on the laundry list carefully.

10, valuables should not be stored in the room for a long time. Most hotels have free safes at the front desk for guests to use, and some hotels have safes in every room.