What qualities should a hotel waiter have?

Including mastering skilled professional skills, skills and rich professional knowledge. After hotel training, strictly abide by and master the service quality standards and operating norms, thus reducing the disadvantages in the service process.

For example, when the waiter expresses to the guests, he should keep a constant speech speed and use more polite expressions such as "please, you can, I'm sorry" to show respect and modesty.

2. Ability to observe words and colors

After meeting the basic needs of guests, provide potential service needs that guests have not thought of, thought of or are considering.

If there are elderly people in the guest room, the floor attendant should prepare a small stool or one or more anti-skid pads for them, considering that the elderly people are prone to slip in the shower. This requires employees to know all kinds of guests and learn to put themselves in their shoes.

3, the ability to improvise

The waiter's ability to improvise is particularly important. It is necessary to flexibly resolve the contradictions of the guests and make appropriate concessions from the standpoint of the guests. If the responsibility is sincere, be kind to others and let the guests really feel that the waiter is thinking of himself, and conversely, the guests will think of the waiter.

4. Active marketing ability

Hotel is a commercial industry, whose main purpose is to obtain work benefits by providing services and products.

The waiter should establish the consciousness of active sales promotion and master the sales promotion ability of certain skills. After completing the task of self-service, according to the guest's state and interest, analyze the guest's consumption psychology, use sales language, actively introduce other service items and products of the hotel to the guests, fully tap the guest's consumption potential, and create more business income opportunities for the hotel.

5. Correct service concept

Service is a kind of mutual respect and respect based on equal relations, and the concept of humble and calm service is the concept that service personnel should establish.

Under the guidance of this service concept, service personnel can stand in the perspective of the guests and provide them with active, enthusiastic and thoughtful services.