The workflow of reception at the front desk

1. Check your gfd according to the hotel regulations, be full of energy and go to work on time.

4. Sign and read the log book, check the keys (including storing keys) according to the work requirements, hand over the keys to the previous staff, and find out what work needs the help of the class, as well as the room reservation situation of the day, especially the VI P guests (including check-in and early arrival).

3. The staff at the counter should first clean up the countertop and supplement the necessary items such as check-in registration card and room card.

4. Check in for individual customers and groups.

5. Print an OC form after noon 12:00AM and check out.

6. Assist the Reservation Department to accept personal reservations from guests under the available room number, fill in the reservation form and hand it over to the Reservation Department for input into the computer.

Once, follow the discount or transfer, fill in the discount form or transfer the bill to the cashier, and then modify the computer data. For rooms that leave after the check-out time, you must fill in the receipt of miscellaneous fees to the cashier to pay the extra rent.

⒏ During the duty, unfinished work or special matters should be recorded in the log.

Pet-name ruby check the key, and succession. 1. Same as the first point of the morning shift.

2. The second point is the same as the morning shift.

3. Assist the guest to check out, fill in the receipt of miscellaneous fees and add rent to the cashier when necessary, and strictly implement the system of late check-out surcharge.

4. Go through the check-out procedures for individual guests and groups, strictly implement the check-in system of valid certificates, carefully check the guest registration information, and do a good job of reimbursement.

5. Print the "account declaration form" and report it to the account.

Item 6 is the same as item 8 of the morning shift.

No charge.

Item 8 of Χ is the same as item 9 of the morning shift. 65438 items +0 and 2 are the same as the morning shift.

4. Receive guests at night and deal with problems that occur at night. It is especially important to remember that if there is an emergency, you must inform the superior supervisor and the manager on duty at the first time.

3. Check the key before the day cut, print the "rent analysis statistics" and check the report, and notify the night check on the day cut.

4. Print and make business reports according to the specified time, and arrange and bind them.

5. It's the same as 8 o'clock in the morning shift.

Sign for the keys of each department.

Once according to the specified time to print the rest of the report.

⒏ Clean the environment.

Pet-name ruby is the same as the morning shift on the 9th.