Can I get a refund when I wake up in a noisy hotel?

Legal analysis: negotiation or complaint handling can be conducted. If the noise is not caused by the hotel, the hotel is generally not liable for compensation.

Legal basis: Article 1 198 of the Civil Law: Operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other places of business shall bear tort liability if they fail to fulfill their security obligations and cause damage to others. If the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. Operators, managers or organizers may claim compensation from a third party after assuming supplementary responsibilities.