What should the supervisor on duty do when there is a dispute between the hotel staff and the guests?

The urgent task is to quickly transfer the employee who conflicts with the guests so that other cadres can do ideological work on the employee immediately. At the same time, as an employee leader, you must apologize to the guests at the first time and give them a step down. If the guest is not satisfied, you can minimize the loss and make compensatory appeasement according to the guest's requirements. Many guests will accept your apology, and at the same time, they will ask the employees who have conflicts to apologize, so at this time, the employees who are also conducting ideological education will see if they have adjusted their emotions and apologized to the guests. Finally, for the conflict between employees and guests, the most important thing is cultural edification and strict system constraints!