As a manager, it is not easy to fully understand your employees. But if managers can fully understand their employees, their work will go much more smoothly. "A ruler is short, an inch is long." Every

As a manager, it is not easy to fully understand your employees. But if managers can fully understand their employees, their work will go much more smoothly. "A ruler is short, an inch is long." Every employee has his own strengths and weaknesses in terms of ability, character, attitude, knowledge, cultivation, etc. Some work quickly, some are cautious, and some are good at dealing with people. relationship, some people like to bury themselves in statistics and work silently. As the saying goes, "A man who knows his friends will die". A manager who can fully understand his employees will be a first-class manager in terms of work efficiency and interpersonal relationships. Secondly, communicate more with employees and listen to their voices. Employees will always have their own dissatisfaction and opinions, although some of them are correct and some are incorrect. But if it doesn't get an outlet or guidance, it can cause big problems. Therefore, managers need to communicate with employees frequently, seek their opinions, and listen to their questions. By untying the knot among employees, the team will be more united and more motivated to work. At the same time, employees should be allowed to make mistakes and employees who perform well should be praised in real time. The real world is full of uncertainties. In such an environment, it is naturally impossible to succeed in everything. As a manager, if you require your subordinates not to make any mistakes, it will inhibit the spirit of innovation and make them timid at work. Of course, employees who have made contributions must be rewarded and praised in a timely manner to boost morale. 4. Learn to manage customers and establish good customer relationships. A grain of wheat has three fates: first, it is ground into flour and consumed by people to realize its own value; second, it is used as a seed, which after sowing will bear new wheat grains and create New value; third, due to poor storage, mold and deterioration, losing its value. In other words, if wheat is managed well, it will create value for mankind; if it is not managed well, it will lose its value or even bring negative value. The same is true for customers. If the franchise store is managed well, customers will become loyal consumers; if the franchise store is not managed well, a large number of customers will be lost and affect other customers. Franchise entrepreneurs should learn to manage customer files, retain old customers, and find new customers. Customer files include the customer's basic information, transaction status, credit ability, etc. This is also important information for franchisees to manage and track. By carefully analyzing customer profiles, you will discover their preferences, vision, and purchasing power, so that you can recommend products and provide services to them in a more targeted manner. The cost of developing a new customer is 6 times that of developing an old customer, so retaining old customers is the basis for the survival of a franchise store. Providing after-sales service to customers and strengthening communication with customers are effective methods. At the same time, franchise stores can promptly reward old members through membership discounts and other activities to improve customer satisfaction and loyalty. In order to expand the market and tap new customers, franchisees can adopt a variety of business methods for marketing. For example, the joint operation method: you can form a joint venture with nearby coffee shops, cinemas, Internet cafes and other commercial institutions with the same customer base. For example, if you buy a specified product, you may get a movie ticket, etc. 5. Coordination and progress with the franchise headquarters. Franchise stores and franchise headquarters have a very subtle relationship. They are closely interdependent and each has its own axis of interests. Therefore, it is inevitable that there will be some conflicts between franchise stores and the headquarters. Franchise stores often complain about the bureaucracy at the headquarters, which only knows how to give blind orders and lacks understanding of the actual situation; the headquarters also thinks that the franchise stores are self-centered, insist on having their own way, and do not support or cooperate with the work of the headquarters. This situation often occurs because the franchise stores are more or less suspicious or resistant to the company's policies, or at least wary. Therefore, franchisees should invest a lot of energy in investigating when choosing to join the headquarters; once the franchise is successful, they should actively cooperate with the work of the headquarters with the mentality of "creating a win-win situation". The so-called excess is not enough, doubt, resistance and complete dependence are not the way for franchisees to do business. Since most areas in our country are very regional, and the consumption levels and consumption concepts of various cities and regions vary greatly, the successful business strategy of franchise headquarters elsewhere may not be suitable for local franchise stores.Therefore, franchisees should actively communicate with the headquarters on the basis of listening to the opinions of the headquarters, deliver local information in a timely manner, and jointly explore business strategies suitable for local conditions with the help of the headquarters' existing experience. 6. Actively accumulate industry experience. For franchisees, industry experience is Han Xin’s guide, the more the better. The so-called "separate lines are like mountains apart, and people working together have different benefits" are caused by familiarity or lack of familiarity. Industry experience is difficult to gain from one or a few books, and many things can only be obtained through personal experience. Therefore, franchisees should pay attention to everything and accumulate more.