All kinds of emergency plan measures for hotels (2)

Measures of various emergency plans in hotels. Vip reception security plan:

The first is to set up a leading group and a security command center.

1, the VIP reception leading group consists of the general manager of the hotel and the department manager respectively.

Team leader: general manager

Deputy Head: Deputy General Manager

Members: department heads and managers.

2. The security command center is located in the monitoring room of the security department, and the manager and deputy manager of the security department are on duty in turn 24 hours a day.

Second, do a good job of safety preparation before reception.

1, cooperate with the public security department to check and prepare.

2. Be responsible for controlling the vehicles outside the lobby, and cooperate with the traffic control department to clean up the vehicles outside the lobby in time.

3. The security department will assign special personnel to cooperate with the comprehensive inspection of the hotel's safety and fire control facilities.

4. During the guest's stay, the security department is responsible for the coordination and reception of the public security department in the hotel.

5. The lobby determines the floor and room number of VIP guests in advance.

6. The housekeeping department shall carry out special treatment and cleaning on the confirmed rooms, and notify the engineering department as soon as possible if there are any maintenance items.

7. The food and beverage department should ensure good food hygiene, and all foods must be sampled.

8. The Engineering Department and the Security Department carefully check all areas of the hotel, especially the floors and rooms where VIPs live, and eliminate the hidden dangers in time.

9. The security department is responsible for the cleaning and control of vehicles outside the lobby, and at the same time, sufficient parking spaces are reserved in the parking lot for VIP vehicles.

10, the security department arranged personnel to set up posts on the VIP floor in advance.

1 1. Each department shall make a list of VIP receptionists and responsible persons for approval.

12. The switchboard staff shall not inform the visiting and calling guests of their names, room numbers and check-in information, and the switchboard shall strictly control the harassing calls in the VIP room.

13, the security department set up an emergency team to prepare for various emergencies.

Measures of various emergency plans in hotels. Check the employee's locker procedures.

1. Check the lockers of male and female employees regularly every month.

2. The human resources department randomly selects the locker keys of some employees from the locker keys of the hotel's catering department, sales department, front office department, customer management department, engineering department, security department, human resources department and finance department.

3. The head of the security department takes turns to check with the human resources department every month. According to the employee handbook, guests' belongings are not allowed to be stored in the employee locker. During the inspection, the locker number for storing the guest's articles and the stored guest's articles shall be truthfully recorded.

4. After the inspection, report the inspection results to the Human Resources Department for processing.

XI hotel emergency plan measures theft case handling procedures.

1. After the security department received the report, the supervisor immediately went to the scene to deal with it with the assistant manager in the lobby.

2. After arriving in the guest room, the assistant manager in the lobby knocked at the door and identified himself.

3. Ask the guests about the process of losing the goods, the types and values of the goods, and ask them to fill in the financial loss report.

4. If valuables or important documents are lost, ask the guest whether to call the police. If so, they can call the police according to the procedure and block the scene, reminding guests not to flip things at will and wait for the arrival of police officers.

5. If valuables are lost or the lost items are of great value, but the guests are unwilling to call the police, they can be handled according to the following procedures:

Ask the guests to check whether their belongings are misplaced, or enter the room with the assistant manager of the lobby with the consent of the guests, but don't touch the guests' personal belongings? Observe the scene for signs of theft, sketch the scene and take photos for the record? Record the guest's statement in detail.

6. Check all areas on the floor that may hide stolen goods, such as empty rooms, service rooms, pipe wells, corridors, etc.

7. Investigate relevant personnel and make records.

8. The security supervisor should write a detailed investigation report and attach the financial loss report of the guest.

Twelve guests reported various emergency plans and measures of the hotel? Lost/stolen? Handlers for project events:

1. All loss reporting reports received by the assistant manager in the lobby shall be immediately submitted to the manager of the security department.

2. With the help of the assistant manager in the lobby and the heads of other departments, the security personnel set out to investigate, and all employees should fully cooperate.

If the accident happened outside the hotel and the guest asked for an alarm, a security guard would accompany him to the public security bureau.

4. If the accident happens inside the hotel, the security personnel will investigate; The manager or supervisor of the security department, together with the assistant manager of the lobby, asks the guests about the types and values of the lost items and asks them to fill them in? Financial loss report? . If the guest asks for an alarm, he can call the police according to the procedure and block the scene to remind the guest not to rummage things at will. When the police arrive, the hotel security staff will provide assistance.

5. The safety supervisor shall take photos of the site for record.

6. If the non-valuables are lost or the lost items are of great value, but the guests are unwilling to call the police, the following procedures can be followed:

Ask the guests to check whether their belongings are misplaced, or enter the room with the assistant manager of the lobby with the consent of the guests, but don't touch the guests' personal belongings? Observe the scene for signs of theft, and do you need on-site investigation? Record the guest's statement in detail.

7. Security personnel will get testimony from witnesses or other personnel and search for possible locations.

8. The police should directly inform the manager of the security department of any inquiries or hotel inspection requirements put forward by employees, and he will inform the heads of the human resources department and relevant departments for help. In any case, if employees are involved, the Security Department should notify the Human Resources Department.

9. After completing the relevant formalities, the security manager submits a detailed report to the general manager, and sends a copy to the chief financial officer, the administrative housekeeper and the managers of relevant departments.

Thirteen, the hotel emergency plan measures. Procedures for handling robbery.

I. Handling of the Crime of Hostage Taking

1. When a robbery crime is discovered, the manager of the security department must be informed first, and the number of robbers, weapons and hostages must be informed.

2, by the general manager report, decide whether to allow the robber's request.

3, control the scene, evacuate the surrounding guests, so as not to cause other casualties.

4. Report the case to the public security organ and negotiate with the robbers.

5. Before the professionals arrive, arrange a dialogue with the robbers to paralyze the criminals and delay the time.

If possible, the general manager agrees to rescue the hostages and arrest the criminals.

Second, the main measures of robbery

1. When you find a robbery, you must first notify the security guard to buy time.

2. Report to the general manager.

3, control the scene, evacuate the surrounding people, so as not to cause casualties.

4. If possible, subdue criminals and hand them over to public security organs.

If the weapons held by criminals are difficult to subdue, they should be controlled in a certain area and wait for the arrival of public security personnel.

6, remember the criminal's appearance, tools and escape direction.

Various emergency plan measures of the hotel 14 riot handling procedures.

1, report to the hotel management organization and the hotel emergency team immediately, and record the location, number of people, process, casualties, etc. Evidence of riots.

2, the security manager or security supervisor should immediately rushed to the scene to control the development, take cold treatment, reduce losses.

3, by the security manager to report to the public security department, waiting for assistance.

4. Protect the personal safety of important guests and other hotel guests.

Various emergency plans and measures of the hotel; Fifteen guest suicide handling procedures.

First, suicide does not kill people.

1. When someone commits suicide but does not die, the service personnel will immediately notify the assistant manager of the lobby and the manager of the security department or the security supervisor.

2, immediately notify the hotel medical staff for simple rescue.

3. Inform the general manager and call 120 to report to the emergency center.

4. The assistant manager in the lobby inquires about the relevant information of the guests and the contact information of their families.

5. Collect guests' belongings and suicide notes, and protect the site (take photos for evidence collection, etc. ).

6. The general manager decides whether to report the case to the public security organ.

7. If the foreigner reports the case to the Ministry of Foreign Affairs or the consulate of the relevant nationality.

Second, the handling procedure of suicide death

1. When someone commits suicide, the service personnel shall immediately notify the assistant manager of the lobby and the manager of the security department or the security supervisor.

2, immediately report to the general manager and the manager on duty, emergency team.

3, decided by the general manager and reported to the public security organs.

4, blockade, protect the scene, to assist the public security organs to investigate.