Responsibilities and contents of the front desk of the hotel

The main work of the hotel front desk every day includes collecting and archiving information about guests and checking relevant information; Provide inquiry service, but remember not to tell others the guest information casually; Pay attention to all kinds of publicity activities in the hotel, promote guest rooms and hotel facilities and services, etc.

Main tasks of hotel reception

1. Do a good job of collecting and archiving information about guests and check relevant information.

2. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

3. Provide inquiry service, but remember not to tell others about the guest information casually.

4. Pay attention to all kinds of publicity activities in the hotel to promote rooms and hotel facilities and services.

5. attend the receptionist's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.

Responsibilities of the front desk of the hotel

1. Check the appearance and appearance according to the hotel regulations, and go to work on time;

2. Read the shift record carefully and finish the unfinished work of the previous shift;

3. Warmly receive guests from all sides and provide good service for them;

4. When guests arrive at the store, they should take the initiative to say hello to them.

5. Go through the check-in formalities accurately and quickly for the guests, and arrange all kinds of rooms reasonably;

6, accurately grasp the room status and check the room status with the housekeeping department in time;

7. Keep close contact with all departments, and do a good job in the communication of guest data and information;

8. Be proficient in business knowledge and operational skills, and be responsible for consulting and promoting housing, house prices and hotel service facilities;

9. Do a good job in printing and counting all kinds of reports;

1. Can independently arrange rooms for individual guests or groups;

11. Check the room number of the team on that day and check with the room status;

12. flexibly handle the increase or decrease of rooms and house prices for teams and individual travelers;

13. Understand the customer's situation and do a good job in solving emergencies;

14. Earnestly complete all the work assigned by the supervisor, and report the problems to the superior in time.