What is the job of the hotel front desk?

1. Assist the front office manager in daily reception work, be responsible for the daily management of the front desk reception team, create a harmonious working atmosphere, and reduce friction in the working environment.

2. Directly supervise the pick-up and drop-off services, ensure the implementation of service procedures, supervise the implementation of inquiry and response services, and try to meet the legitimate requirements of guests.

3. Understand the reservation status and customer sentiment on the day, and maximize the sales of guest rooms based on arrival and departure conditions on the day.

4. Responsible for the front desk to promptly understand the ideological trends of employees before work and report to the department manager, inspect and supervise the appearance, work discipline, polite language and work attitude of employees in the department.

5. Keep abreast of the hotel's guest room status, guest flow and arrival and departure times of major guests, and make corresponding arrangements and arrange rooms reasonably.

6. Supplement and receive stationery, reports, and other items required for various tasks of the department.

7. Check and ensure the normal operation of the department’s equipment and equipment.

8. Assist the receptionist with check-in, check-out and check-out procedures during peak periods.

9. Ensure that guests’ emails, faxes or leftover items are properly kept and handled.

10. Help employees solve problems encountered at work and deal with errors and accidents at work.

11. Execute and complete other tasks assigned by superior leaders.