Bare (research institution) detailed information

Bare International, Inc. (BARE) is currently the world's largest research organization dedicated to customer service evaluation, dedicated to providing organizations of all types with important information on customer and employee satisfaction and loyalty. BARE collects essential information globally to help these organizations drive excellence, increase sales, improve overall quality, strengthen customer loyalty, retain and train employees. Its sister company, Video Eyes, LLC, is the leader in the video mystery field. Basic introduction Chinese name: Bare International Foreign name: Bare Full name: Bare International, Inc Abbreviation: BARE Introduction: Research institution for customer service evaluation Established time: 1987 Founding figures: Michael and Dale Bare Introduction, history, MSPA, global goals, Services, Industry Experience, Introduction Since its founding in 1987 by Michael and Dale Bare, BARE has grown to a company of over 60 talented employees from its corporate headquarters in Fairfax, Virginia, USA. In addition, BARE has established multiple international offices around the world, including Antwerp in Belgium, Mumbai in India, Sao Paulo in Brazil, Santiago in Chile and Shanghai in China. BARE serves more than 4,500 customers around the world, covering areas including financial services, hotels, retail, entertainment, fitness, training, housing, automobiles and restaurants, including many of the world's top 500 and first-class companies. History Baier International was founded in 1987 by Dale and Michael Baier in Fairfax, Virginia, USA. At that time, they discovered that the local "mystery shopping evaluation" company only provided limited mystery shopping evaluation services locally. So the Bai Er couple came up with the idea of ??setting up a "mystery shopper assessment" company to provide standard, high-quality assessment services to customers around the world. The company started in the hotel industry and was formerly known as Restaurants and Hotel Services (RHS). For many years, Restaurant Hospitality Services has provided comprehensive mystery shopper assessment and employee integrity investigation services to many chain restaurants and hotels across the United States. In 1999, the catering and hotel service company officially changed its name to "Bear International" and established an overseas office in Antwerp, Belgium. Since then, Baier has developed rapidly in the global market. Today, in addition to the office in Antwerp, Belgium, Baier has established offices in Mumbai, India, Shanghai, China, Sao Paulo, Brazil, London, England, and Paris, France. Baier International works with customers in more than 100 countries around the world every day, completing more than tens of thousands of mystery shopper visits and evaluations every month. The founder of MSPA is a leader in the mystery shopping customer evaluation industry and a participant in the formulation of industry standards. Baier International has established many industry standards and specifications in the field of mysterious evaluation. As the founder and active participant of the International Mystery Shopping Association (MSPA), Baier influences industry norms around the world. In 1995, MSPA was founded by BARE founder Michael Boyer and is now the most influential industry association in the world. If you are looking for a company with the richest experience and best practices in various industries to provide you with customized mystery shopper assessment solutions, Baier International is exactly what you need. Global Goals: Baier is committed to providing customers with consistently high-quality assessments to ensure that the data received by customers around the world can faithfully reflect their customers' experience and satisfaction. The company standards assessed by Bio-E are all over the world. Professional knowledge and technology are the key to ensuring that Bio-E can continue to develop data collection tools. Customize data collection tools and transform the collected data into comparable, measurable, objective and effective report forms to help customers effectively evaluate your company's standards and implementation. Baier International can independently complete cross-regional and cross-border customer research projects.

Baier will supervise the project from inception to its completion without disclosing it to any third party. Services Mystery Shopping Assessments Parkview International is renowned for providing comprehensive mystery shopping assessment services. Professional mystery shoppers can visit and evaluate your business in a variety of ways, including direct visits, carrying body-worn video equipment, and conducting surveys and evaluations over the phone or online. All projects are specially designed to meet the specific needs of our clients. Our evaluators will conduct in-person visits or phone calls to assess how well your employees are performing established procedures and standards. Professional evaluators communicate with your employees, purchase or return an item, order food, speak with customer service, or simply evaluate the operations of a given location at a specific time. What a Mystery Shopper Assessment Service Can Do for You If your business relies on employee-customer interaction, a Mystery Shopper Assessment Service will help improve your business. These assessments can: · Determine whether employee training is adequate · Identify good employees · Record the number of transactions completed · Provide third-party monitoring of your company entities and employees · Determine whether service quality is meeting expectations · Identify management gaps · Identify the need for enhanced employee training Link · Discovering factors that may be detrimental to your company's development. Our global cross-industry experience can help companies establish an assessment process that suits your specific needs. Excellent Management Tools Through a state-of-the-art computational data system, corporate management teams can quickly improve corporate performance. · Improve employee training programs · Troubleshooting and problem solving · Provide incentive mechanisms for star employees · Develop and monitor employee incentive plans Competitor evaluation The set of specific evaluation items developed by Baier can be used for both the evaluation of the company's own services and Competitor research. Online reporting brings you valuable data. Through online reporting, Baier provides all customers with uninterrupted access to data 24 hours a day, 7 days a week. Satisfaction Surveys Customer surveys are an effective tool for any company that wants to retain its customer base and want to measure its service levels, products, and employees. As a leader in the assessment services industry, Baier International can provide a variety of efficient assessment methods to help measure customer feelings, satisfaction and loyalty. Survey Methods: Results Bring Revenue Intercept Visits This proactive, face-to-face approach provides your customers with the opportunity to express their views. Professional interviewers use customer-approved questionnaires and rating scales to ask them questions about satisfaction and loyalty. Web Survey Your customer will receive a personal invitation to complete a customized satisfaction survey over the Internet. Baier International is responsible for issuing survey invitations, and customers can view the survey results online or receive survey results via email. After customers complete and submit their survey report, they can be directed to your company website. Telephone Surveys To obtain the most timely feedback, our interviewers contact customers via telephone to conduct personal surveys about their last experience at your business location. Customized IVR (Interactive Voice Response) program. When a customer calls and enters the IVR (Interactive Voice Response) program, the survey results can be immediately checked online. Employee Surveys Custom-designed employee surveys allow employees to feel comfortable expressing their views in an anonymous form. The findings can be used to improve training methods and reward high-performing employees. Advantages of Customer Satisfaction Survey ·Due to a large representative group of respondents, the data obtained from the interview survey has high credibility. ·Utilize Baier as an independent third-party platform to provide reports, so that all opinions and complaints can be faithfully recorded. ·Questionnaires can be tailored to meet specific operational needs. ·Survey can be used as a very useful marketing tool for new product promotion and marketing concept revision. ·Immediate feedback on survey results can help companies take quick action on ongoing projects. ·Long-term data collection helps formulate corporate norms, benchmarks, assessment systems and employee incentive mechanisms. ·Easy-to-understand charts and proportions help companies better understand data.

More than 23 years of industry experience in hotel, finance, education and training, automobile, IT, retail, consumer electronics, catering, gaming and entertainment, luxury goods, fitness and medical, food/fast moving consumer goods, real estate, oil and gas and other industry service experience .