What online customer service is permanently free?

Which is better for online customer service?

Nowadays, with the rapid development of internet technology, there are more and more online customer service, but the quality of online customer service in the market is mixed. Among many brands of online customer service system, FastCom customer service is the brand of online customer service system with good user feedback. 1. Under the background of China Communication Research Institute's professional certification of "internet plus", more and more enterprises embrace artificial intelligence to seize the blue ocean of the Internet, and realize intelligent service and marketing through online customer service on websites, so as to improve the service efficiency of enterprises and save the cost of artificial customer service. When the customer service field has become a new market for artificial intelligence applications, and the technology and products are developing rapidly, the industry is also calling for a unified evaluation standard with guiding value to standardize the market development and provide users with higher quality product guarantee.

The China Artificial Intelligence Industry Development Alliance (AIIA), led by China Information and Communication Research Institute and jointly established by various units, has organized an evaluation working group since 20 18, conducted in-depth investigation and analysis on the existing mainstream intelligent customer service systems, and standardized the indicators of intelligent customer service systems from the aspects of functions, performance, service level, intelligent quality inspection and industrial application.

2065438+In August 2009, AIIA issued the first evaluation specification. The evaluation content covers four dimensions: basic function, AI core technology support capability, enterprise service capability and system maturity, with a total of 33 functional indicators, which is one of the most valuable evaluation indicators in the artificial intelligence industry.

20 19, 10 In June, Xiamen Kuaishangtong Technology Co., Ltd. took the lead in the "Intelligent Grade Evaluation of Artificial Intelligence Products and Services" organized by China Information and Communication Research Institute of the Ministry of Industry and Information Technology, becoming the first batch of enterprises in China to pass the grade evaluation.

Based on the core technologies such as natural language processing, knowledge map, voice recognition and intelligent recognition, FastCom builds an intelligent customer service cloud platform integrating online consultation, marketing outreach and customer service management, which meets the urgent needs of connecting upstream and downstream ecology, promoting consultation transformation, improving service quality and efficiency and efficient customer service management.

At the same time, FastCom integrates the latest AI technology into online customer service business, and develops a simulated marketing customer service robot and an AI dialogue filtering robot. , and provides a one-stop marketing solution for enterprises. 10 years has been deeply involved in the fields of enterprise services and industry intelligence, and has been widely praised. Second, 10 years has been deeply involved in the industry, and 360,000+brand enterprises have chosen FastCom to focus on the field of intelligent customer service for more than ten years, specializing in solving all aspects such as pre-sales consultation, follow-up during sales and after-sales service, and creating a "marketing+service" closed loop in the whole process of enterprise service to customers. Products include: intelligent marketing customer service system, simulated marketing customer service robot, AI dialogue filtering robot, etc. Provide more professional overall customer service solutions for more industries, and currently serve 360,000+quality customers, including medical and health, education and training, e-commerce, finance and insurance, wedding photography and other industries. FastCom has been committed to opening the way for the intelligent development of customer service in the whole industry, and also providing sustained impetus for the high-quality development of artificial intelligence in China.