What are the problems in the development of online travel platform?

Many problems have been found in the vigorous development of tourism.

In recent years, the booming online travel platform is favored by consumers for its efficient and convenient service. However, while the development of network platform brings convenience to people's lives, it also gradually exposes problems such as false propaganda and deceiving consumers. Hainan's industrial and commercial departments focus on monitoring and supervising the business activities of online booking, booking, medical care, wedding photography, real estate promotion, online travel, group buying and other industries, and have interviewed the website leaders of Ctrip, Tuniu and other platforms for 22 times, and ordered 687 online business entities that are not lit.

There are many problems in the development of online travel platform.

First of all, the phenomenon of "improper use of words" occurs from time to time. Consumer Mr. Chen reported that he booked a double room in a seaview hotel on an online travel platform at the end of June 2065438+2007. After arriving at the store, the merchant made it clear that the sea view room was not at this price and could only provide another room type. After the negotiation between the platform and the merchant failed, the platform customer service explained that Mr. Chen had booked a "side sea view room" instead of a "sea view double room" and refused to refund the reservation money.

Secondly, the refund fee exceeds the regulations. Mr. Sun, who lives in Beijing, told reporters that before the Spring Festival, he bought two air tickets from Beijing to Hunan online, and later applied for a refund because of the change of travel plans. However, the agent deducts the fee according to 20%, far exceeding the standard of 5%. Mr. Sun communicated with the agent many times, and the agent said that the ticket was bought through the "channel" and the cost was high, so the ticket could only be refunded with a high deduction.

In addition, the drawbacks of the online travel platform agent system are increasingly prominent. Mr. Li, a tourist, booked Sanya free travel products on an online travel platform this Spring Festival. Forced to change the room type due to hotel misoperation. When Mr. Li asked for a refund of the difference, the platform and the hotel shirked each other. In the end, consumers did not get a satisfactory answer.

Consumers should protect their rights in time when they find problems.

In the process of consumption, if the goods or services are found to be inconsistent with the description when ordering, the specific contents of the order, the service commitment of the webpage and the actual consumption situation should be obtained in time, and the webpage and other contents should be notarized. Experts said that if consumers encounter disputes, they can negotiate with platform operators or hotels through customer service or special complaint handling departments. If negotiation fails, you can complain to the industry and commerce department through the Consumers Association or file a civil lawsuit according to law.