How to write the annual personal work summary of scenic spots?

Summary is a written material to analyze and study the experience or situation in a certain stage of work, study or thought, which can give us guidance in the next stage of study and work life. Write a summary. So what should be included in the summary? The following is a summary of Bian Xiao's personal work in the scenic spot for everyone, hoping to help everyone!

Annual Personal Work Summary of Scenic Spot 1

_ _ Visitor Center has been officially put into use. Under the care and guidance of the office, our department firmly grasps the opportunity, faces the future, unites and overcomes difficulties. Establish a brand, strengthen the study and promotion, steadily push forward around the requirements of "improving soft power and striving to be a cultural guide" put forward by superiors, and advance all the work in an orderly manner, successfully completing all the indicators and tasks this year, which has been highly praised by guests and set up a banner among peers.

Next, please allow me to make a summary of my work for 20 years on behalf of more than 65,438+00 employees in this department.

First, Qixin's Qi Xin Synergy and brand management show three bright spots in our work.

Business reception is in full swing. Since the visitor center was put into use, our department has received _ _ people, with an average of _ _ people per tour guide. Through standardized business training, we have been constantly learning and improving the skills of explaining services. At the same time, we have practiced and consolidated innovation in actual combat, which not only formed the personal style of tour guides, but also consolidated the foundation of our department's regular work. Among these tourists, there are not only celebrities, but also leading cadres who come here to inspect. According to statistics, this year we received _ _ times of leading cadres at or above the division level, which was highly praised by the local government and group leaders.

In the field tour of the scenic spot, I was able to act according to the regulations and procedures and provide services in the principle of "patience, meticulousness, civility and courtesy", which won the recognition of the guests. During the _ _ tour, we not only recommended the beautiful Taihu Lake to foreign tourists, but also made the guests deeply attached to this hot land. It is worth mentioning that on the day of the Double Ninth Festival, we received a record number of 1400 tourists. We carried out the plan in an orderly way and successfully launched this tough battle, which provided valuable experience for the large-scale reception of the visitor center in the future.

Service skills are constantly improving. Under the cordial guidance of the office, our department not only planned the service process, but also strengthened the professional quality of our tour guides through organizational learning and established the "people-oriented" service principle. At the same time, carefully compare the working ideas of "three bright, three creative and three evaluation" to shape brand benefits. By participating in various activities and competitions, we can improve our skills. Over the past year, members of our department have successively participated in various activities such as district tourism training, district volunteer training, DIY lecturer training of the group, group walking competition, knowledge competition of group employees, tour guide competition of diligent and honest painting and calligraphy exhibition of the group, and host competition of scenic spots companies, and achieved certain results, including two district-level honors (organization 1, individual 1). Recently, two other comrades will be shortlisted to represent our department in the regional commentator competition.

The number of employees has increased rapidly. Our department constantly enhances organizational influence through regular meetings. Everyone participated, made suggestions, and successively established the "post responsibility system" and "Commissioner system", which effectively shared the routine work of the department, not only allowed the rights to run in the sun, but also played a role in training people. Over the past year, 1 comrades in our department have been promoted to work in the group, 1 comrades have been promoted to take charge of the work in the visitor center office, and 2 comrades have held middle-level positions in the visitor center. Among the existing 12 members, the undergraduate and junior college rate is 100%, including 2 from party member and 7 from China. These achievements fully show that our department is full of talents and is the cradle of providing "new stars" for the company.

Second, down-to-earth, slow and steady, and do a good job in daily work.

Since the operation of the visitor center, under the leadership of the superior leaders, we have been checking, reforming, rectifying the wind and discipline. Grasp the focus of our daily work, let members sit on the service platform, calm down and deeply understand the truth that "everything starts from the ground". Since June 5438+00, our department has taken over the service desk of Taihu Green "V" Station of the Communist Youth League Committee, and passed on the spirit of volunteers among our members through information distribution, questions and answers, caring assistance and other activities.

Third, respond to the mutual help of superiors and departments, and let the spirit of "one family" continue to give strength.

With the work on the right track, we also actively cooperate with leaders and do a good job in assisting other departments. Cooperate with the property department to issue 4D glasses, cooperate with the canteen to prepare meals, assist the office to provide catering services, and so on. In the list of inspection teams determined by the office, six comrades from our department were selected. Since the beginning of this year, the members of our department have been more dedicated, more dedicated and more sweaty, growing and taking off together with the company. According to statistics, by the end of 65438+February, members of our department had * * * paid vacations for _ _ days, and the restaurant worked overtime _ _ times. In the face of data, we still believe that compared with the growth of the company, we have paid little. Entering 14, we will work harder along the development direction of the group!

The past year has been extraordinary, with hard-won achievements. We must never be proud or complacent. Today, our task is still quite arduous, and the existing problems are also before us. In the face of slack work and inadequate reception, tour guides are arbitrary and should be taken seriously and rectified seriously. Let's use the wisdom of * * *, the responsibility of * * *, be pragmatic and innovative, forge ahead, and work with Qixin to forge ahead bravely for a better tomorrow for Tailv Group!

Summary of personal annual work in scenic spots II

I am honored to be an employee in July _ _. During this year, I am very grateful to the leaders of the unit for constantly giving me opportunities to learn and experience, so that I can gradually master the practical experience and knowledge of learning from a student who has just left campus; At the same time, with the help and care of my colleagues, I also merged into Zhengzhou Yellow River Scenic Area more quickly. Now make a simple summary of one year's work.

On the first day of arriving at the scenic spot, the weather was very hot. Under the leadership of the leader, I came to the tourist service center of the scenic spot, and I became a scenic spot guide gloriously. The main duty of a tour guide is to arrange sightseeing activities. According to the tourist reception plan, arrange the tour activities of the team in the scenic spot reasonably. Do a good job in reception. Concrete implementation of the team's local food, transportation, travel and purchase. Entertainment and other services; The most important thing is the guide's explanation. Responsible for the tour guide explanation of the team during the tour of scenic spots.

Therefore, as a tour guide, we should first be familiar with the general situation of scenic spots. Leaders and colleagues gave me a brief introduction to the scenic spots and guide words. However, because my impression of the scenic spots at that time was still the impression of playing in my school days, the next day I got familiar with the scenic spots in the way my colleagues said with the guide words, and at the same time learned about the scenic spots in detail with the guide words. In this way, I quickly learned the route of visiting scenic spots and remembered most of the tour guide words. In the second month, I began to receive the tour guide alone. Of course, the tour guide was still very nervous at first and made many small mistakes, but I found the shortcomings in practice and kept learning in practice. Slowly, I also became a qualified scenic spot guide.

In mid-August of _ _ _, the leaders of the Management Committee organized an outward bound training activity for all our employees on business trip, which I will remember all my life. In this expansion, I have more contacts with more colleagues, and also let me integrate into the group more quickly. Simultaneous communication

Through expansion, I also learned a lot of knowledge that I can't contact at ordinary times. At the same time, I was also transferred to the assessment and training group to help collect and sort out the assessment and training manuals about scenic spots. During this period, my writing ability has been greatly improved, and I have also learned a lot of skills and valuable experience about word arrangement.

_ _ is a leap year for me. Due to the system reform and personnel changes in scenic spots, I came to work in the market development center from the tourist service center. In the market development center, it is mainly responsible for the contact between travel agencies and media reporters. Just arrived at the market development center, there are many unfamiliar jobs. With the patient guidance of Hao Chu and the help of my colleagues, I can get into my work quickly. Although I am busy in the market development center, it is very interesting and I have more opportunities to get in touch with the outside world. Of course, my communication skills have also been greatly improved.

In this year's work, I also learned patience, care and persistence from the recklessness and naivety that I just left school. Learn to analyze before doing things, and many unnecessary problems will be avoided in practice. Although I have learned a lot in this year's work, I will continue to make persistent efforts in my future work to make myself do better in my post.

Summary of personal annual work in scenic spots 3

I have been a tour guide in this industry for nearly six years, but I have never made a summary, but I always grow up in practice and experiment. Everyone wants to be better than others and be recognized by others. But judging from my work, there is really nothing to be proud of. It may look better than other jobs, but who can understand the ups and downs?

This year's tour guide training class can be said to have taught me and seen the aura of others and the hard work behind them. I deeply know that in our industry, we get up early and get greedy for the dark, sometimes we can't even eat a delicious meal, and we have to take our guests everywhere. It is said that pay is directly proportional to income, but under the guidance of our hidden rules of tourism, where is fairness? There is no stable income, no fixed job, no security, and no one can compensate you for any accident that day, but because I like this job and love it, I have been insisting until now, and I found an organization this year. I hope there will be good development next year!

Tell me about my tour experience! To tell the truth, there is nothing to show off, just a kind of mutual learning! From the moment I got the tour guide card, I felt like a tour guide. You can go to many cities you have never been to, and you can enter various scenic spots for free. I was really happy at that time, but I just got a tour guide card and no travel agency hired you to work there. At that time, my mood fell to the bottom. After more than a month, my classmates worked in a travel agency before me, so I found a job, but I only did this job for a month.

I know that I have to enrich myself and study more before I can enter this industry quickly. After I went to the second work unit, I was only asked to study by reading materials, but I was not asked to take a tour group. I think it's useless, just in time for the tourist season, and the tour guides are all out to take the tour group. The first place to go is Liupanshan. Let me take the tour group to Guyuan and give me the guide there, hehe. I think I can handle all this. However, due to the quality of the team, the unit resolutely asked me to help the tour guide take back the guests she brought. This is my first tour guide team. The guests are very nice. Although I was nervous when I got on the bus, everyone sang interactively, which eased the tense air and exercised my courage. Although I didn't take the tour completely, I really appreciate the leadership of the travel agency for letting me join the tour, but this job.

The third job, that is, the year I entered the International Travel Service, exercised me, and let me formally join the tour guide team in Ningxia and get to know some older tour guides. I am honored that a series of training by the club has made me grow rapidly. I also started with three individual passengers, and then a special train for 30 people. I find that my knowledge is really too little, and sometimes the questions asked by the guests are really unanswerable.

Now that I'm out of China Travel Service, I'm still very grateful to my predecessors who used to work in China Travel Service and are willing to tell us all our knowledge. If it weren't for China Travel Agency, I might not have persisted.

This year, I took three tour groups to accept complaints. The reason for the first complaint was that in order to reduce costs, the travel agency hired cars from non-travel teams to receive tourists. When I arrived in Xining, the driver didn't know the way, so I quarreled with the driver on the bus about whether the road was wrong. The guest is innocent, but the tour guide should communicate and cooperate with the driver, escort and team leader to avoid these things, so there will be no complaints. I also complained on impulse this time. Therefore, impulse is the devil. I was detained by the travel agency, 500 yuan. What I want to reflect is that travel agencies can reduce costs, but don't use drivers who don't know the way anymore. This has a great influence on our tour guide work.

The second complaint is that the hotel has not been checked, because the restaurant guests who eat are haggling over every ounce, and there have been some quarrels with the restaurant when checking out. Out of kindness, I wanted to accompany other guests back to the hotel to rest, but I took the wrong room card. Originally it was the new hotel of Lanhuahua, and finally I stayed in the old hotel next to it. After all the guests checked in, they found that the house was not their standard, so they asked to change rooms, wake up all the sleeping people and change rooms. I was changed the next day, too. This question is a mistake I shouldn't have made because of negligence. To do our work, we must always be in a state of excitement, and any link must be implemented in advance. Neglect is the most undesirable thing, and I also lost nearly _ _ yuan, because so far the travel agency can't collect the tour fare, nor can it reimburse the tour guide.

For the third time, I only brought one person, so I really shouldn't complain. The reason is that I didn't always accompany the guests and left them out. God, all kinds of complaints can be established. This reminds me even more that as an emissary to promote our Ningxia, everyone should regard her as God. Don't be careless if you can't make money without people. In other words, don't treat the village chief as an improper cadre. Now he is a guest. After handling this complaint, I not only wrote a critical letter, but even got three months' salary deducted by the club. I don't think it's fair that I signed the contract and was left without pay. But I am a tour guide, and I want to maintain more customers for the travel agency. Because of me, I may lose more than one customer at the club, so I can only accept it.

In short, to be a tour guide, you should not only have profound knowledge, but also handle all the problems between you and your guests, between you and the travel agency, between you and your family. Although you are not a god, you should know that this is your duty, and you don't want to be eliminated by society. You have to climb the pole every day and wait to be electrocuted, or you will die if you don't touch the pole. Only by being very confident can you learn to be the first person to eat crabs.

Summary of personal annual work in scenic spots 4

Combined with the actual situation of tourism in our city, actively organize travel-related enterprises to learn the "Implementation Rules" and conscientiously implement the work arrangements of the provincial government and the Provincial Tourism Bureau on standardization construction. The city's tourism industry is gradually becoming procedural, institutionalized and standardized. The work of tourism standardization in our city is summarized as follows:

First, strengthen leadership and clarify work responsibilities.

Establish organizations and leading bodies. In order to do a good job in the construction of tourism standardization, the bureau leaders attached great importance to it and immediately reported this work to the mayor in charge of the municipal government. On October 29th, 20__ _ _/KLOC-0, the office of the municipal government issued the Document Notice of the Office of the Municipal People's Government on Printing and Distributing the Implementation Plan of the Pilot Work of Tourism Standardization (No.224 [20 _] of Lushifuban). Established a _ _ _ _ city tourism standardization pilot coordination working group with the deputy mayor in charge of the municipal government as the team leader, a deputy secretary-general, the director of the Tourism Bureau and the director of the Quality Supervision Bureau as the deputy team leader, and 13 municipal related departments as the member units. The office is located in the Municipal Tourism Bureau, and the specific organization and implementation of the city's tourism standardization demonstration pilot work.

Two, a clear task, and actively carry out the pilot work.

In order to promote the standardization of tourism work in our city, our bureau has formulated the Implementation Plan for the Pilot Work of Tourism Standardization in _ _ _ according to the General Office of the People's Government of _ _ Province, and defined the tasks. It is proposed that by 20 years, our city should basically form a working mechanism of "government-led, departmental cooperation, up-and-down linkage and diversified participation". On the basis of upgrading the pilot system of tourism standardization, cultivate four demonstration enterprises of tourism standardization; Compile four enterprise standards; Gradually train the tourism team in standardization talent, and carry out training for 2,400 people during the pilot period; Gradually form a relatively perfect standardized tourism product system, adding 5 A-level tourist attractions, 6 star-rated hotels, 1 green tourist hotels, 4 grade travel agencies, 1 professional tourist car transportation companies, 10 special tourist goods shopping spots, 15 star-rated farmhouse/country hotels and 2 demonstration villages (towns). Seriously organize and mobilize the city's district and county tourism bureaus and travel-related enterprises to participate in the declaration of "standardized pilot units". On June 65438+February 65438+July, 20__ _, our city held a meeting on the pilot work of tourism standardization, in which 1 1 tourism-related enterprises, including four-star hotels, scenic spots above 3A level and first-class travel agencies, attended the meeting, and the chief of standardization department of the Municipal Quality Supervision Bureau attended the meeting, and gave detailed guidance to tourism-related enterprises to participate in the pilot work of tourism standardization. Deputy director of the municipal tourism bureau,

Third, specific work measures

In order to ensure the smooth development of tourism standardization, we mainly take the following measures:

First, the municipal government issued the Implementation Plan of _ _ _ _ Creating a Model City of Tourism Standardization, and identified 1 1 tourism-related enterprises as pilot units to ensure the implementation of standardization by administrative means. Second, actively contact the Municipal Quality Supervision Bureau to seriously discuss the relevant procedures and methods of tourism standardization, so as to organize the implementation of tourism standardization; The third is to organize the backbone of tourism standardization in the city to participate in the standardization training meeting organized by the Provincial Tourism Bureau to promote tourism standardization; Fourth, order the Compilation of General Standards for Service Industry, Guidelines for Standardization of Service Industry Organizations, Compilation of Tourism Standards and Regulations and other related books from the Municipal Tourism Quality Supervision Bureau, organize the overall study of basic knowledge of standardization, and standardize the work of tourism standardization; Fifth, report the related situation of tourism standardization in _ _ daily and other media, and increase the publicity of tourism standardization on _ _ tourism government website. Sixth, establish a literature database of tourism standardization, collect and summarize all the contents of standardization work, including words and pictures, for easy reference.

Fourth, tourism standardization has achieved practical results.

Through the creation of work, the whole industry has changed from "asking me to implement standards" to "I want to implement standards", forming an understanding of "making tourism standards a tourist's behavior habit". Over the past year, our city has added 2 demonstration villages and towns for rural tourism, 7 demonstration villages, 2 star-rated hotels, 5 star-rated farmhouses/country hotels, 2 A-level scenic spots, and a professional tourist automobile transportation company 1 home. Newly selected 27 kinds of characteristic tourist commodities, 2 A-level characteristic tourist shopping spots and 43 tourist commodity production enterprises; Huangjing, Tianxiandong and Fangshan Scenic Areas are actively promoting the construction of 4A-level scenic spots, and the creation of 3A-level scenic spots in Dongwo Scenic Area is progressing steadily; The main body of Hejiang Jiuyang Hotel, which was built according to the standard of five-star hotel, has been completed, and now it has entered the decoration stage, and has passed the guidance of provincial star rating experts twice. There are also three hotels planned according to the standards of five-star hotels, which are progressing smoothly.

Verb (abbreviation for verb) Next work plan

During the "Twelfth Five-Year Plan" period, we will focus on the "Three-year Promotion Plan for Tourism Industry Development" proposed by the municipal government, pay close attention to the implementation of national, industrial and local standards for tourism, and restrict and standardize tourism work, tourism products and basic terms through the construction of tourism standardization; Publicize the series of tourism standards, expand the social popularity and influence of the standards, and implement the series of tourism standards, so as to further improve the quality of tourism products, cultivate tourism industry brands, enhance the level of tourism services and the core competitiveness of the tourism industry, and lay a good foundation for the "three-year promotion plan" of the city's tourism industry.

Summary of personal annual work in scenic spots 5

First, strengthen internal management, rectify the style of cadres, and improve service quality and service level.

At the beginning of this year, in order to strengthen the internal management of scenic spots, change the work style of cadres and workers, mobilize the enthusiasm of workers, enhance their sense of responsibility, and improve the quality and level of tourism services. On the one hand, we should institutionalize the management of the whole scenic spot, implement a scientific and effective target management responsibility system, sign an internal target management responsibility book, set posts, responsibilities, indicators and tasks, link work tasks with bonuses and benefits, and withhold 10% of monthly salary as a risk deposit, which will be strictly honored at the end of the year (target responsibility system acceptance). In this way, everyone is really responsible and under pressure, which fundamentally mobilized the enthusiasm of the broad masses of cadres and workers and achieved good results. On the other hand, rectify the style of cadres and improve service awareness and quality. We believe that cadres in scenic spots should be different from cadres in general units in terms of comprehensive quality, cultural structure, artistic accomplishment and work style, and every staff member in scenic spots should be a beautiful scenery. However, some time ago, the quality and ideological style of personnel in scenic spots were not ideal and could not meet the needs of development and construction. Therefore, on the basis of last year, we have made great efforts to rectify our ideological style this year, and changed the work style of cadres and workers by carrying out activities such as criticism and self-criticism, post debriefing, holding life meetings and quality service competitions. Through one year's efforts, the work style of cadres has completely shifted to serving scenic spots, building services and serving tourists. Furthermore, in order to improve the professional quality of the staff, we have adopted the way of sending them out and inviting them in, and trained the staff in scenic spots in different levels and stages. At the same time, cadres and workers were organized to study and exchange experiences abroad, and the overall quality of cadres was significantly improved. At the same time, the employment mechanism has been changed, and some outstanding talents have been recruited from the society to enrich the front line of marketing, development and tour guide, so as to truly adjust the personnel structure, ideological quality and comprehensive ability of scenic spot cadres to the best state, and truly infiltrate the concept of "people-oriented" into all work.

Second, strengthen the awareness of resources, implement protective measures and improve the tourism environment.

Scenic resources are the essence of nature, the precious historical and cultural heritage left by human ancestors and the lifeblood of scenic spots. It is a special resource of the country and a protective social welfare undertaking. In this year's work, we always put "resource protection" at the top of the scenic spot work, correctly handle the relationship between local interests and overall interests, immediate interests and long-term interests, strengthen resource protection, and prevent and put an end to all kinds of destructive development for quick success and instant benefit. In order to effectively strengthen the protection of tourism resources, on the one hand, a strict supervision system is implemented, and at the same time, by making publicity signs, distributing documents and distributing leaflets, the masses are publicized and mobilized to enhance their awareness of protection and consciously protect tourism resources. On the other hand, we have carried out large-scale special rectification activities. Since the beginning of this year, we have carried out a number of comprehensive improvements to the behaviors that destroy topography, geology, landforms and natural environment, such as quarrying, sand excavation and soil collection, and deforestation. * * * Four quarries were demolished, eight quarries were banned, three illegal enterprises were closed, four cases of deforestation were investigated, and roadblocks and roadsides on the main tourist routes and scenic spots of Anda Highway were punished.

Third, accelerate the development of tourism, plan the construction of scenic spots, and improve the scale and level of scenic spot construction.

Development and construction are dynamic protection. Without the protection of resources, the scenic spot will lose its survival foundation, and without scientific and reasonable development and construction, it will lose its vitality. Therefore, we insist on implementing protection in development and construction, perfecting construction in protection, paying equal attention to protection and development, constantly developing new landscapes, enriching the connotation of scenic spots, improving the taste of scenic spots and creating a new image of scenic spots. Over the past year, it has invested 800,000 yuan to transform people and hotels; Invest 200,000 yuan to build a scenic spot identification system; Invest 6.5438+0.5 million yuan to support the construction of management office, including computer room and archives room; Invest 300,000 yuan to complete the basic project of rebuilding Guanyin Cliff Garden Si Tong; Invest 200,000 yuan to renovate the roads in Xianrenfu Scenic Area; Invested 6.5438+0.5 million yuan to build a ticket booth in Dajiangkou Scenic Area; Invest 400,000 yuan to develop the National Treasure Museum of Zangjundong; Invested 6.5438+0.5 million yuan to build Xiujia mobile communication base station in Dajiangkou Scenic Area; In addition, the 3 km road surface hardening project of Hu Hao Highway (Haoziping-Mei Feng Lake Dam tourist highway) with an investment of 800,000 yuan is under construction. Through these inputs, the tourism service facilities have been improved, the reception level of Meijiang has been improved, and the tourism connotation has been enriched.

Fourth, enrich the tourism culture, write articles about living landscapes and successfully hold the first tourism festival.

In order to better publicize and promote Meijiang, further improve the popularity, expand the tourism market, build a platform for attracting investment, and do a good job in this landscape article of Meijiang, under our efforts, the first Hunan Tourism Festival "Colorful Meijiang Investment Blessed Land" Tourism Culture Festival and Meijiang Tourism Development 6540 were jointly held from September 30th to1October 6th this year in the name of Lianyuan Municipal People's Government and Loudi Municipal Bureau of Tourism and Overseas Chinese Affairs. Major activities such as Meijiang Tourism Development 10 Anniversary Commemorative Conference and Square Cultural Performance, Large-scale Rock Climbing Performance, Meijiang Fishing Competition, Meijiang Scenic Area Investment Promotion Briefing, Meijiang Painting and Calligraphy Photography Exhibition, Bonfire Fireworks Evening, Meijiang Treasure Hunting, etc. all achieved good results, especially the opening ceremony of the Tourism and Culture Festival was huge in scale, full of excitement and unprecedented pomp, with more than 30,000 participants. After the Tourism and Culture Festival, Meijiang's popularity index and tourism income rose sharply. Compared with the same period last year, the number of tourists and economic income doubled. The success of this tourism culture festival can be described as a high level.