Effective workplace communication skills

Efficient communication methods in the workplace

In the process of improving communication skills, you will gradually realize the change of thinking mode, think more logically, feel more empathetic and understand others.

Extension of pyramid model

There is a psychological experiment that proves that people's attention is limited in the horizontal dimension and scattered in the vertical dimension. The longer the narrative process, the more likely it is to make the audience feel annoyed and the effective information will not be better conveyed.

Therefore, if you want to tell a person's point of view, you'd better tell him the conclusion as soon as possible, not the argumentation process. It's like you want to ask for leave, but you say, "boss, I'm in a little bad mood recently." I broke up with my boyfriend a few days ago and twisted my hand when I was moving things. I have been suffering from insomnia these days, and my mental state is a little trance, which may reduce my work efficiency, so I want to take a few days off. It feels more like complaining. You can put it another way: "Boss, I need to ask for leave because". In this way, your boss knows your purpose from the beginning, but he can concentrate more on what you say and have a higher success rate.

The most effective model is the pyramid model, as our high school teacher often reminds us: the first sentence of each paragraph emphasizes as many paragraphs as possible. In the same way, so is speaking. People prefer and accept things with regularity and hierarchy, because regularity and hierarchy can reduce our energy consumption in cognition.

Make your purpose and viewpoint clear in the first sentence as much as possible, so that the other party can also be focused by your viewpoint. Under the premise given by you, think about the following contents in a directional way and improve the information transformation.

Set basic mode

All material things are limited. Compared with the information to be processed, the brain is very inadequate. But it can store a lot of information, because the brain has a very high compression ratio, and the information of 1G can even be compressed into the memory of 1K by the brain, so that the brain can hold many things, just like a person has billions of faces in the world, but the brain actually only stores the basic model of one face. As long as the appropriate "brain tonic", you can understand and remember each other well. However, just like a compressed picture will be blurred a lot, what has been shrunk by the brain is easy to forget and remember wrong.

Therefore, the best way to be better accepted by the other party is to establish a basic model, which is analogy, metaphor and so on. In this way, the other party can quickly extract what they already know in memory to understand what they don't know.

For example, a child who has never seen a bat wants you to explain what a bat is. You explained that "Bats are Chiroptera, the second largest category of mammals after rodents, and the only mammal that has really evolved the ability to fly." I think children may still be confused when they hear this. In fact, you can explain "a flying mouse", so that a child will unconsciously have a mouse with wings in his head. Although it is not accurate, it can give the other party a preliminary understanding, so that you can start catching up.

Increase the vividness of the story

Compared with abstract and plain information, concrete and vivid information is more likely to attract our attention, and it is easier to identify with vivid and concrete information and its functions. Because our brain is multi-component, some of which are remnants of primitive evolution (reptile's brain), and our analytical ability is in the cerebral cortex, reptile's brain is very sensitive to what it can see and is easily influenced by visual information.

For example, "My wife and I are walking in the street" and "My long-haired wife and I are walking leisurely in the streets of Washington", although we talk a lot, we still have a very unconscious sense of substitution for the latter, so we should make up for it appropriately. The latter is more intuitive and makes us feel more real. So you can also appropriately increase the details of the story or scene you want to tell.

Of course, this psychological effect is often used in marketing. For example, lottery players who never emphasize the winning rate often speculate on the 5 million prize in Lao Wang next door, speculating on stories rather than data. If you tell us the data, it's a pity that we invested in a product with a negative 70% profit margin.

Change the perspective

The purpose of the discussion is to promote progress and solve problems together. Therefore, in the process of discussion, we should try to weaken the opposing positions. As for how to weaken, the best way is to learn to put yourself in the other's shoes and know the other's interests. Learn to think, what is the reason why the other person is this view? Is it because of culture, or because I made him feel stupid, or because his knowledge is not wide enough to consider these elements, or because of our own problems, these are not convincing?

Try to shift your perspective to the other person, find out why the other person doesn't listen to you, and avoid psychological blind spots such as self-help bias and confirmatory bias. In order to better discuss and persuade.

Destroy first and then build.

There is a phenomenon of fixed belief in psychology. Once people have established certain beliefs about certain things, especially a theoretical support system for them, it is difficult to break people's views, and even when contrary evidence and information appear, they often turn a blind eye. This is why there are always people who think that the stock market bull market is coming. If you are in a hurry to convince the other party from the beginning, it will often stimulate his cognitive resistance system and produce polarization effect, which will only make the other party's position more firm. The purpose of both sides is no longer to discuss, but to stop the other side from persuading.

Therefore, try to speak in a gentle way. Don't tell the other party that your point of view is right at the beginning, but slowly guide the other party to find their own mistakes. Because the other party finds the mistakes, the other party can also get a certain sense of accomplishment without cognitive disharmony. It's easier to get out of a dead end.

Use the "familiar+unfamiliar" mode

Explaining with familiar knowledge and scenes is to increase goodwill, while strangeness is to create conflict. From a psychological point of view, our way of understanding new things is based on existing cognition, and we all tend to understand what we can understand. Therefore, taking familiar things as the carrier of our explanation process can easily bring familiarity and cognitive intimacy to others.

Familiar things are often automatically filtered out by the brain, so we also need to properly reorganize and add content to familiar scenes and knowledge to stimulate each other's curiosity about novelty. This is why some advertising spokespersons are ordinary little people or scenes of supermarkets and family dinners, and at the same time, they add their own advertising products to increase the familiarity of the audience.

This process of discussion and persuasion is also mild. You can also find similarities with each other, which is very easy to be recognized.

Closed demand for creating knowledge

Cognitive closure needs to describe the motivation and desire of individuals to deal with fuzziness. Objective existence is "the desire to find a clear answer to a question, no matter what the answer is, because it is relatively chaotic and uncertain, any clear answer is better."

Our circle of friends "click on the full text" also takes advantage of our cognitive closeness. It is necessary for us to read on.

Therefore, at the beginning, you can also set certain scenes and conditions for the other party, and set appropriate questions to make the other party confused, thus attracting the attention of the other party. In this way, we can better convey our own information, instead of you saying yours and the other party saying yours. Here, I recommend you to read a book "The Principle of Golden Pagoda".

Of course, a good eloquence is not a good eloquence, but something in your head. Rome was not built in a day. People with good eloquence generally have a wide range of knowledge. However, some people have many opinions, but they don't know how to express them better. This can be improved by increasing their understanding of human nature.

If you really want to be an eloquent person, you should not only improve your skills, but also increase your knowledge.

Some simple oral practice methods

Read the newspaper 1-2 hours a day, with loud voice and clear articulation; This is used to practice pronunciation and pronunciation. Read it aloud. After a long time, someone will praise you for being magnetic!

Remember the main idea of what you read; This is rich knowledge, which is reflected when chatting with people. You are knowledgeable and can talk about anything!

Analyze the sentences in the content and remember the classic sentences. This is the most important thing, it is you who will speak in the future!

Record and correct by yourself, and refer to the broadcasting knowledge in other aspects of voice. We don't want perfection, we just want others to hear you clearly. After all, we don't do professional broadcasters.