Is there an official service standard for the photography industry?

Beijing Photography Industry Service Standard (Trial)

Chapter I General Principles

Article 1 In order to strengthen the management of the photography industry in this Municipality, standardize the market order and business operations of enterprises, and safeguard the legitimate rights and interests of operators and consumers, it shall be implemented in accordance with the General Principles of the Civil Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, the Law of People's Republic of China (PRC) on the Prevention and Control of Environmental Pollution by Solid Waste, the Regulations of the People's Republic of China on Administrative Penalties for Public Security, the National Water Law of People's Republic of China (PRC), the Measures and Beijing Municipality.

Article 2 The term "photography industry" as mentioned in these Specifications refers to the use of cameras and photosensitive materials. Photograph people, landscapes and still life products indoors and outdoors, and create visual images through printing, computer output, image processing and mounting. Business units and institutions engaged in printing plates (volumes) and making pictures by using printing and enlarging equipment, digital equipment, output storage media, photosensitive materials and developing solutions.

Article 3 This Code is applicable to all operators engaged in the photography industry within the administrative area of this Municipality.

Article 4 The commercial department is the competent department of the photography industry in this Municipality, responsible for proposing policies and suggestions to promote the development of the photography industry, organizing the formulation of standards for technology, skills and service quality of the industry, and implementing supervision and inspection.

Article 5 This Municipality's photography industry association shall strengthen industry self-discipline and actively assist relevant government departments to do a good job in supervision and service of photography business enterprises according to law.

(a) to assist the government to regulate the photography market. Organize and educate operators to abide by laws and regulations and operate according to law. Advocate professional standards of dedication, honesty and trustworthiness, quality service and convenience for the masses in the industry;

(two) according to the relevant laws and regulations of the state and the city, as well as the "vocational skills standards" and "vocational skills appraisal norms", to carry out corresponding training;

(three) to perform the supervision of the industry's operating conditions, technical level, technology, environmental protection, resource conservation and employees' certificates and listing services according to law;

(four) supervision of photography enterprises to standardize business services, publicity "business license", service items, price list, telephone complaints, etc.

Chapter II Conditions for Opening Business

Article 6 Units or institutions engaged in photographic printing business services shall abide by the following provisions when starting business:

(1) Apply to the administrative department for industry and commerce for registration and obtain a business license according to law;

(2) According to the Regulations on Recruiting Skilled Workers (Order No.6 of the Ministry of Labor and Social Security in 2000), people engaged in specific occupations should hold professional qualification certificates.

Article 7 Professional conditions and technical requirements for starting business:

1. Setting up a photographic printing business enterprise shall conform to People's Republic of China (PRC) * * and the national industry standard "Professional Conditions and Technical Requirements for Opening Photography Industry" (SB/T 10269- 1996), "Integrated Wastewater Discharge Standard" (GB8978-88) and the national and Beijing water pollutant discharge standards. The waste of photosensitive materials (all kinds of hazardous wastes generated in the process of production and operation, such as washing liquid, waste photosensitive film, photosensitive raw materials, medicines, etc.) should have special collection and storage containers, and after classified collection, entrust a unit with the qualification of hazardous waste business license to conduct centralized disposal on a regular basis in accordance with relevant regulations.

Second, should have the professional conditions and technical requirements:

(1) Operating a service place

1, has a fixed business place suitable for the business project, and the business premises should be separated from the studio and the studio;

2. Hang the following relevant licenses and service marks in a conspicuous position in the business premises:

(1) business license;

(2) service complaint supervision telephone;

(3) service items and charging standards;

(4) service tips;

(5) Other service-related contents that should be identified.

3. Store decoration and window display are elegant and distinctive;

4, font size plaque writing standard, eye-catching;

5. The setting and content of outdoor advertisements shall comply with the provisions of the Advertising Law;

6. Use the standard price tag, fill in the specifications, and the goods are neatly packaged and the prices are consistent;

7. The layout of the business premises is reasonable, clean and hygienic, and it meets the requirements of the Regulations on Hygiene Management in Public Places. There should be a place for customers to wait and rest in the store;

8. The business premises comply with the provisions of the Measures of Beijing Municipality on Supervision and Administration of Fire Safety Responsibility.

(2) production and service facilities

(1) Having equipment and facilities suitable for the business project;

(2) Equipment and facilities for photographing clothes for disinfection;

(3) There are reasonable water supply and drainage facilities, and wastewater treatment should meet the national and Beijing water pollutant discharge standards;

(4) The use of cosmetics shall comply with the provisions of the Regulations on Hygienic Supervision of Cosmetics.

(3) Requirements for employees:

1. Basic criteria for operators: Familiar with national laws and regulations, internal rules and regulations of enterprises and knowledge of business services, with certain management and organizational leadership skills;

2. Basic requirements for employees: Abide by professional ethics and abide by laws and regulations; Have a junior high school education or equivalent; Personnel engaged in occupations prescribed by the state shall obtain professional qualification certificates;

3. Dress neatly and wear service marks.

Chapter III Commercial Service Management

Article 8 An operator shall not commit any of the following acts:

(a) do not meet the opening standards without authorization;

(two) the service items are not clearly stated, the price is not clearly marked, and the charging items, service items, treatment methods and service methods are not explained in advance;

(3) illegally occupying public places, forcing customers to take photos, deceiving customers, and illegally seeking benefits;

(four) sales of "three noes" goods; Using fake and inferior equipment and materials that do not meet the national standards or industry standards;

(five) technical personnel without a license;

(6) Infringement of consumers' portrait rights;

(7) making false advertisements;

(8) Other illegal business operations.

Article 9 Business operators shall provide consumers with true information about their services and give true and clear answers to relevant questions raised by consumers.

Article 10 Basic requirements for services:

(1) Observe professional ethics;

(two) civilized behavior, enthusiasm and initiative. The appearance is dignified, generous and neat, and the expression is natural and kind. Polite language, speak Mandarin;

(3) listing service.

Eleventh operators to provide services to consumers should follow the corresponding procedures:

(A) to provide enterprises for consumers

Craft-grade samples, introducing the production cycle, style, quality and service price of photos;

(2) On the premise of consensus, issue a service receipt for consumers, including contact information, service content, specification, size, quantity, price, date of sample inspection, date of photo delivery, handler, etc. The special service requirements put forward by consumers need to be indicated;

(3) Makeup personnel shall provide services according to service documents, and reasonably use cosmetics meeting quality standards according to the characteristics and requirements of consumers to make up for customers. If it is really necessary to increase the fees, it should be explained in advance; Photographers should further check the photography requirements with consumers and take photos for customers as required;

(4) Check the quality of negatives, photos and digital documents provided by consumers, explain the production effect to consumers, and indicate the defective parts in the service documents;

(5) Digital development should remind customers to back up the image data, and use digital equipment to directly show the image data to customers to determine the printing requirements; At the same time, the downloaded digital image files should be backed up;

(six) to provide consumers with photos that meet the agreed requirements within the prescribed time limit, and properly keep their negatives, photos and digital documents;

(7) Non-customer-selected photos, defective products and waste products shall be destroyed by deleting and crushing.

Twelfth precious photos that consumers think are of special significance can be preserved according to the needs of consumers. That is, consumers put forward the value of photos, negatives, films or digital images, and sign a written value preservation agreement on the premise that both parties reach an agreement through consultation, and the service fee for value preservation is determined through consultation between operators and consumers.

Chapter IV Principles and Standards of Quality Specifications

Article 13 Basic requirements for shooting:

(1) Basic standards: clear image, appropriate contrast, reasonable picture structure, rich layers, and natural, beautiful and true characters;

(2) The photos are composed in strict accordance with specific specifications;

(three) no virtual, dynamic, crooked, oblique and flashing caused by technical errors;

(four) in line with the quality level of the sample and the quality requirements of the service agreement.

Fourteenth cosmetic modeling quality standards:

(1) Make-up modeling according to the service agreement;

(two) according to the characteristics of consumers, the rational use of cosmetics and decorations, moderately beautify the image of people;

(3) Make-up modeling is consistent with the overall shooting style;

(four) in line with the quality level of the sample and the quality requirements of the service agreement.

Article 15 Basic requirements for photo output (printing):

(1) Basic requirements: clear image, appropriate contrast and unbiased color saturation;

(two) no technical errors caused by flowers, strokes, melting, flashing and coarseness;

(three) neatly cut and evenly mounted;

(four) in line with the quality level of the sample and the quality requirements of the service agreement.

Article 16 Specifications, media and number of documents of photos:

(1) The output media and media quality of photos shall conform to the service agreement and shall not be changed.

(2) The digital image data shall not be less than the file amount agreed in the service;

(three) the size of the photo should be marked by multiplying the length of the photo by the width, and the legal unit of measurement should be used. The size of the photo should be chosen by the consumer.

The comparison table of photo specifications and dimensions is as follows:

Metric specification

Universal photo name

2.5cm× 3.5cm.

1 inch

3.5 cm ×4.9 cm

2 inches

5 cm ×7.2 cm

3 inches

7.2 cm ×9.9 cm

4 inches

8.5cm×12.5cm.

5 inches

10cm×15cm

6 inches

12.6cm×17.5cm.

7 inches

15cm× 20cm

8 inches

19.2cm× 24.4cm

10 inch

23.5cm× 28.5cm.

12 inch

26 cm ×35 cm

14 inch

27.6 cm ×38.5 cm

16 inch

32 cm ×45 cm

18 inch

35cm× 50cm

20 inches

50 cm ×60 cm

24 inches

55cm× 75cm

30 inches

70cm× 90cm

36 inches

90cm× 120cm

48 inches

120cm×150cm

60 inches

Description:

○ Photos of a specific size are not in this case;

○ Special specifications and dimensions shall be agreed by the operators and consumers through consultation;

○ The photo length of special proportion composition in artistic photography should meet the above standards.

○ The specification of digital photo creation can be implemented with reference.

Chapter V Compensation Principles

Seventeenth photos taken or developed after two rework still can not meet the agreed quality requirements, it should be fully refunded.

Article 18. If the value-preserving service project fails to meet the requirements agreed in the agreement and cannot be recovered, it shall be fully compensated according to the value-preserving amount, and the full cost of the service project shall be refunded.

Nineteenth for non-value-added services, damage or loss caused by the operator's responsibility shall be resolved through consultation with consumers. If there is an agreement in advance, the compensation shall be settled according to the agreement.

Article 20 If the delivery is not made at the agreed time, except for irresistible reasons, the operator shall compensate 10% of the agreed par price for each day of delay.

Article 21 For whatever reason, operators who provide express delivery services to consumers and charge an expedited fee shall double the expedited fee if they fail to deliver them on time. If consumers have specific requirements, both parties shall settle them through consultation.

Article 22 photo frames, photo albums, etc. If it is processed and produced for customers, it should be reworked free of charge if it is cracked or deformed within one year.

Twenty-third operators and consumers have disputes about the quality of goods or services, and both parties agree to send them to professional testing institutions for testing and identification. The cost of testing and appraisal shall be paid by the applicant in advance and borne by the ultimate responsible party. For disputes that are difficult to detect and identify, operators shall provide their own evidence of no fault, and if they cannot provide evidence of no fault, operators shall bear the responsibility.

Twenty-fourth photos taken or processed, the operator is responsible for the preservation of six months, digital photos for two months. If the consumer fails to take it within the time limit, the operator has the right to dispose of it. Except for special agreements.

Twenty-fifth infringement of the right to portrait, consumers and operators have compensation disputes, in accordance with the "General Principles of the Civil Law of People's Republic of China (PRC)" and "People's Republic of China (PRC) Consumer Protection Law" to be resolved.

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