Did the travel network change its name at will, causing seven old people to sleep on foreign streets in cold nights?

The tourism consumption of the elderly has its own characteristics, and the standards of tourism products should be stricter. Changing the itinerary and air tickets at will will bring more serious harm to the elderly.

On June 20 17, Mr. Huang and Mr. Wang came to the provincial consumer Council to reflect their experiences of traveling abroad. According to them, a group of seven people (all 60-and 70-year-olds) bought tickets to travel to Australia through Ctrip. On the first day of their arrival, Ctrip told them that the return ticket from Sydney to Guangzhou was cancelled from the original plane that took off on May 22nd 17: 40, and changed to the flight on May 22nd 10: 45.

Mr. Huang and his party have no choice but to accept. Unexpectedly, the change of the website triggered a series of chain reactions. The plane was delayed, the ticket was changed at a high price, and the boarding gate was changed without notice. The seven old people even had no choice but to sleep on the street in the cold night.

Mr. Huang learned from Jetstar that the 2 1 flight from Brisbane Airport to Sydney was full all day, and the fastest flight at the original airport was only changed at noon on the 22nd. /kloc-gold coast airport, more than 0/00 kilometers away, has a plane to Sydney at 6 am on the 22nd, excluding transportation and accommodation. Cancelled Brisbane-Sydney flights are not refundable. Mr. Huang and his party were at a loss and said that they had not received any notice from Ctrip.

Mr. Huang asked Ctrip if it was possible to change the plane from Sydney to Guangzhou, so that there would be enough time to travel from Brisbane to Sydney and back to Guangzhou, but Ctrip replied that everyone had to pay a change fee of more than 4,000 yuan.

On may 2 1, Mr. Huang and others rushed to Brisbane airport and took the 7: 50 flight to Sydney. After arriving at the airport, due to the fog at Brisbane airport, the flight was changed to 9: 10, but was told that the flight was cancelled after 8 o'clock.

In desperation, Mr. Huang and others have to buy another flight from Brisbane to Sydney at 2 17:05 via Ctrip, and the time is 15, if the flight on the Gold Coast is delayed again. In the process of waiting for the flight, the boarding gate was changed from No.43 to No.48, but due to the language barrier, Mr. Huang and others failed to receive the notice, and Gate No.43 did not indicate the relevant notice, and finally missed the plane and did not receive the notice from Ctrip. Mr. Huang and others can only hope that the next flight will take off on time and accept Jetstar Airlines to change the 2 1 Brisbane-Sydney flight at 7: 50 am to the Gold Coast Airport-Sydney flight at 6: 00 am on the 22nd.

Mr. Huang and others also spent 59 Australian dollars/person to take the bus to the Gold Coast Airport, which is more than 0/00 kilometers away. 10 When they arrived at the airport, they just wanted to have a rest, but they were driven out of the hall by the airport staff. Seven old people spent the whole night in the open air around 10℃. Because the weather was too cold, the old people had to put on all their clothes, and some of them took quick-acting drugs twice.

In the end, seven old people boarded the plane to Sydney from the Gold Coast Airport and returned to Guangzhou from Sydney.