Vivo's mobile phone camera was crushed. Can it be repaired for free?

Within the scope of three guarantees: the equipment itself has performance failure, and during the warranty period, there is no charge for handling it at the customer service center;

Not covered by the warranty: after the warranty expires or man-made damage occurs, the maintenance cost shall be determined according to the test results, subject to the notice of the service center.

Accessories price inquiry: Go to the "vivo official website" APP-My-Maintenance Price-Select the model and inquire about accessories. Or click here to inquire.

The accessories sold/replaced by the customer service center are original, brand-new and authentic, and can be replaced with confidence.

Note: For the parts that cannot be found, it is recommended to call the customer service center for consultation.

Payment methods supported by customer service center: cash, Alipay and WeChat are supported, and credit cards or other payment methods are not supported. The maintenance fee needs to be paid in one lump sum, and installment payment is not supported.

There is no charge when vivo products are tested by the service center to meet the warranty. If they do not meet the warranty, there will be labor costs. The charging standard is 50 yuan/Taiwan equipment.

Tips:

(1) Registered vivo members can enjoy the membership rights free of labor costs when there is no need to disassemble the machine for maintenance;

(2) During the monthly membership day activities, vivo members can enjoy the rights and interests of exemption from labor fees;

③ For users who only replace batteries, the activity of exempting labor costs is being carried out.

To apply for vivo membership: You can enter the "vivo official website /vivo Mall" app, register your vivo account with your mobile phone number and become a vivo member. The VIP card of vivo experience center needs to go to the experience store, and it is recommended to consult the staff for specific matters.

You can go to the "vivo official website /vivo Mall" APP-My After-sales Service-Experience Store or click on the webpage link to inquire about the addresses of experience stores all over the country.

Address of customer service center: Go to vivo official website /vivo Mall APP-My-Service outlets/After-sales outlets-select provinces and cities to inquire about the address of customer service center.

Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) when you go, and call the service center staff in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.