Most consumers think that it is unreasonable for photo studios to charge extra film fees.

In the photography industry in Hangzhou, the phenomenon of adding film fees is widespread. After this newspaper reported on this issue, readers responded enthusiastically. The day before yesterday, during an unannounced visit, the reporter found that the charging standards of these enterprises are usually between 10 yuan/piece -60 yuan/piece. Yesterday, the relevant person in charge of the Provincial Administration for Industry and Commerce said that the charging behavior had violated the Zhejiang Implementation Measures. According to the provisions of the Measures, the industrial and commercial departments can impose a fine of less than 1 10,000 yuan on such illegal acts.

survey

58% of consumers encounter extra film fees.

A few days ago, local consumer protection committees frequently received complaints from consumers, saying that some photography companies did not deliver all the negatives to consumers after taking pictures for them. If consumers want it, they must pay a certain fee according to the standards set by the photography enterprises, usually between 10 yuan/Zhang -60 yuan/Zhang.

Recently, the Provincial Consumer Protection Committee organized a survey on wedding photography consumption. The survey results show that 58% of consumers have encountered the situation that operators do not return the film or ask for a price increase before returning it; And 68% of consumers think this behavior is unreasonable.

The charging "regulations" are widely circulated in the industry.

The day before yesterday morning, the reporter visited a number of well-known photography companies in Hangzhou and found that most of them were still implementing the Regulations, charging fees for films exceeding the "quota".

In a large shopping mall on Yan 'an Road, Vivian's bride set up a counter. The reporter consulted the price of wedding photography as a customer. The staff told the reporter: "The services corresponding to different prices are different, but the quality of photos is absolutely guaranteed. Because in the process of shooting, the photographer will take more photos for you, so that you have enough choices to ensure that you can choose satisfactory photos. However, we only provide you with the number of photos stipulated in the contract for free. If you like more photos than this, we will charge each photo 10 yuan. If you choose more photos, we can also give you some discount. In addition, if the photo you choose is registered, the fee we charge is 30 yuan/Zhang. "

The reporter then visited Mrs. King, Paris Spring and other wedding photography companies and learned about similar situations. Photos that exceed the "limit" need to be charged accordingly.

visual angle

Taking more photos increases consumer costs.

"From a reasonable point of view, photography companies should not charge consumers extra film fees," said Chen Guanting, deputy secretary-general of Hangzhou Consumer Protection Committee. "Suppose consumers buy the wedding service of' take 50 photos and choose 30 photos', then consumers are only obliged to cooperate with photographers to take 50 photos. If the quality of these 50 photos can be guaranteed, then the service is completed. But in fact, any photographer can't guarantee that he 100% will take good photos, so they have to take more photos. In this process, consumers have to cooperate with photographers, so their obligations are forced to increase. So consumers don't have to pay for the corresponding negatives. "

The staff of a photography company in Hangzhou also told reporters: "Some photography companies take more photos, not only to ensure consumers' choice of film, but also to increase the company's income. So the whole industry operates in this way, basically forming a' regulation'. "

punish

If the circumstances of illegal charges are serious, it shall be ordered to suspend business.

Yesterday, the reporter contacted the relevant person in charge of the Consumer Protection Department of Zhejiang Industrial and Commercial Bureau.

He told reporters that according to the "Measures", operators in the photography industry should deliver all photos and negatives to consumers, and they are not allowed to keep them or collect fees. Therefore, the current "over-limit charging" behavior of some photo studios clearly violates the Measures. According to the punishment provisions of Article 55 of the Measures, the administrative department for industry and commerce shall order it to make corrections, and may, according to the circumstances, impose a warning, confiscate the illegal income and impose a fine of more than one time but less than five times the illegal income. If there is no illegal income, a fine of less than 1 10,000 yuan shall be imposed; If the circumstances are serious, it shall be ordered to stop production and business, and its business license shall be temporarily suspended. "

The person in charge also suggested: "If consumers encounter such problems in the shooting process, they can argue with the merchants and resolve them through consultation; If the negotiation fails, you can also complain to the Consumers Association and the industrial and commercial department. "

echo

Some photo studios began to give negative films to consumers.

Although the "regulations" on film charges are still being implemented, many enterprises have begun to break the ice. Yesterday, the reporter also learned from photography companies such as "Jiali", "Paris Spring" and "Mrs. Kim" that they all started to send negatives to consumers.

In the spring photography of Jiali and Paris, the staff also told reporters that they launched a package to send negatives. Jiali Photography's "Cherish Suit" presents all negatives to consumers; Paris spring wedding photography "New Blood Wolf Lake" series presented 20 negatives to consumers. In addition, the two companies are also actively negotiating, and it is estimated that relevant solutions will be launched next month to let consumers clearly understand their consumption.

At the door of Mrs. Kim's wedding photography, the staff distributed brochures to the prospective newcomers who came forward to "explore the price". The brochure says that as long as the total price exceeds 4599 yuan, all negatives will be copied to consumers free of charge; However, consumers with a total price of less than 4,599 yuan have to pay extra for taking pictures. A person in charge of the company told the reporter: "We have started giving away all the negatives of some sets. At present, we are still reporting to the head office and improving it in combination with the status quo of the whole industry and the needs of consumers. "

At noon yesterday, Manager Chen, the head of Vivian Bride Company, called the reporter. She said that the company held an emergency meeting for this matter and finally decided not to charge consumers for negative films from that day on.