If you are the store manager, how should you manage it?

The overall planning starts from the following three aspects, namely management quality and market.

& lt me > management

Effectively integrate the centripetal force, cohesion and execution of the team in a short time, that is, internal management.

It is extremely important for managers to understand and constantly reflect on their work. Only by self-adjustment can we see development opportunities, and we must be sure to serve.

Service quality, labor quota and material consumption and other indicators, do a good job of manpower deployment. At the same time, it is necessary to formulate and implement projects.

Rules and regulations, so as to provide guarantee for the realization of various indicators.

To take the initiative to understand the customer's response, timely handle customer complaints, strengthen feedback channels, establish a full table of customer opinions, from

Find problems, solve problems, and provide good reception services.

The specific performance is: when customers come to make an appointment, they should know their requirements in time and avoid taking notes and taking finished photos.

The production speed should be fast, the book should be published on time, and customers should not be allowed to make empty trips. The finished products (photos) should be sorted out in advance.

Store it in a bag, make it clear and wait for the customer to pick it up.

Storefronts are also divided into hardware and software.

For the hardware management of the store, such as: hygiene, cleanliness of the ground, timely cleaning of garbage, timely return of goods, elegant but not vulgar, so that customers have a comfortable feeling; The opposite of hardware: that is, service, we should strengthen the construction of staff, improve the overall quality of employees, and at the same time strengthen the quality of supervisors.

To provide customers with first-class service quality, specifically to achieve the following three points.

1: Starting with ideological education, let employees put their minds right.

2. Carry out "smile service", "humanized service" and "polite service" (smile is the simplest, most direct and most effective language.

Oral expression; Humanized service is a flexible service. It is important to greet guests actively and praise them more.

Attentive and sweet-mouthed, so that guests have a happy mood, communicate with customers, and fully understand customer needs; civilization

Polite service is the supplement and extension of standardization and standardized service. It regards customers as "close relatives and friends" and lets them have them.

Kind and friendly feeling. At the same time, we can know customers' suggestions and requirements for the store in time, which is convenient for the store operation.

The adjustment and improvement of management make customers satisfied. )

3. Pay close attention to service skills and training, ensure service quality, and be enthusiastic, thoughtful, fast and agile.

Supervisors should be strict with themselves, set an example, do their duty, and set a good example for subordinates at all levels.

We should attach importance to employees, advocate humanized management and take reward and punishment measures. The reason why we attach importance to staff is that staff are.

Become the initial starting point of organization and management. ) Continue the ideological education of employees, so that employees can love their employees.

Work, cultivate interest in the major, so as to stimulate the initiative and enthusiasm of the work. At the same time, pay attention to listen to the voices of employees.

Opinions, win the trust and respect of employees.

Educate employees to establish noble professional ethics and a sense of wholehearted service, establish strict organizational concepts, and consciously abide by various rules and regulations. On the other hand, do a good job in learning workers' cultural knowledge, improve workers' cultural level and establish the cultural concept of the store. When employees are not busy at work, do they spend their free time on meaningful things, specifically in daily life? For example, read some books related to photography or post-production to strengthen your professional knowledge.

Conduct multi-directional, comprehensive and systematic training for employees, so that employees can achieve enthusiasm, initiative, patience, thoughtfulness and meticulousness through training. Conscientiousness is reflected in the following points.

1 & gt； We must establish a respectful and friendly attitude towards our customers.

2> In terms of service quality, reduce and eliminate the dissatisfaction caused by the lack of employees' own quality and skills.

3> Everyone should start with the details, especially the guests, manners and manners. The opposite of etiquette, words and deeds should be decent and generous,

Dress clean and tidy, emphasizing the further improvement of personal temperament. At the same time, employees use polite language.

Invisibly cultivate conscious civilized habits and harmonious atmosphere of the team, and promote the sublimation of personal and interpersonal literacy.

4> Master the service process skillfully, so that customers can feel an atmosphere of photography industry and a formal management mode.

5> Conduct self-examination after completing their own work according to the standards, and establish employees' sense of responsibility and heroism.

6> Create the team spirit of employees.

7> realize standardized service and high-quality service, thus affecting the customer reputation and social reputation of the photography shop.

In management, we should conscientiously implement the reward and punishment system, carry out activities to select outstanding employees, commend and reward employees with high service quality, excellent business skills and good evening tasks, regularly assess employees' ideological and professional level, rationally arrange their use according to their various specialties, attach importance to training and selecting talents, form a backbone team, and play a backbone role in all work.

All kinds of resources in the storefront should be open source and thrifty, and the goods management system should be formulated, with clear responsibilities and rational use. In terms of economy, we should control the use of low-value consumables and establish distribution and consumption records. Minimize the cost of the store. All kinds of equipment in the store should always be in a safe and sound state, and the use of equipment should be checked at any time after work to prevent problems before they happen.

Staff in all fields must adhere to principles, fairness, responsibility, tolerance and impartiality in their work and under the supervision of other staff. Don't be sentimental, emotional, selfish and selfish.