Sales skills and words, three classic methods of shopping mall reception

As the old saying goes, success is Xiao He's failure. As the founding father of the Han Dynasty, Xiao He made some contributions. Although it has become history, it is still worth learning and remembering. Communication is the best way for people to get to know each other, whether in ancient times or in contemporary times. Greeting customers is just like Xiao He. The quality of greetings will affect whether our next work with customers is smooth or not. Next, we will introduce three very classic methods, which can effectively help us communicate with customers.

0 1 Greet politely but don't get up:

Physical store sales have the advantage of face-to-face communication, but it is impossible for a merchant to successfully clinch a deal with every customer who enters the store, no matter how good the products of the merchant are, how high the decoration is and how good the store location is. There may be 10 customers entering the store, that is, about 3 customers. It is not necessary for every customer to receive them warmly. If you are too enthusiastic, it may be counterproductive. First of all, we can show the service features of the store by greeting customers. If customers take the initiative to ask or are obviously interested in products, then we can take the initiative to provide services to customers. This way is more suitable for receiving idle customers and customers who are difficult to communicate.

02 Detailed customer assistance methods:

Store sales are based on service, and the details are perfect. Customers all want comprehensive and meticulous help from the merchants. When customers enter the store, if they bring their children, if they don't mind, we can give them some candy or balloons. If they bring uninterested friends, they can arrange a seat for them. If customers have some heavy objects in their hands, they can be provided with places to put them. In short, they should be observant and make customers realize that they can spend safely here through some detailed services.

03 Simple questioning method:

You can ask your customers some simple questions to understand their specific situation, and then you can guide them to participate in the sales interview, and you must be careful not to cause customers' resentment, and then gradually customers will develop in the direction of the purchase stage until the time is ripe to finally clinch a deal. For example:

Is this your first visit to our store, sir?

What kind of jewelry do you like, madam?