What should we pay attention to in the most basic etiquette in the workplace?

First, guide the introduction etiquette 1 use the right hand to guide the direction (four fingers together and straight, palm up, thumb to palm); (2) Introduction order: those with low positions are introduced to those with high positions; The younger generation is introduced to the elder; Company colleagues introduce to customers; Introduce unofficial people to official people; Introduce domestic colleagues to foreign colleagues; Introduce men to women; Unmarried people are introduced to married people. Second, the tea etiquette 1 tea should not be too full, and it is appropriate to be eight points full; (2) When two or more guests are invited, the tea tray should be served at the same time, and the water temperature should not be too hot. If tea needs to be brewed with boiling water, when it is served from the right side of the guest with your right hand, you should remind the guest: "This is your tea, please enjoy the hot water." (3) The order of serving tea is to give it to visitors first in the order of positions, and then to colleagues in our company in the order of positions. (4) The handle of the cup ear should face the right side of the guest. Third, marching etiquette (1) Plane marching ① Two people marched horizontally, and the inside was higher than the outside; ② Many people are arranged side by side, with the middle higher than both sides; ③ March vertically, with the front high and the back low. (2) When going upstairs, the guest is in front (when the guest is unfamiliar with the road, the host is in front of the guest, away from the guest 1 to 1.5 meters, facing the guest sideways and leading the way with his right hand); When I went downstairs, the customer was in the back. (2) Inside (against the wall) facing the guests. (3) In and out of the room (1), guests or people with the highest status go first; (2) The first time you arrive in a strange room, the accompanying personnel will enter the room first. (4) Take the elevator ① The elevator is unmanned, and the accompanying personnel go in first and then out; (2) Someone operates the elevator and the entourage enters and exits; (3) escalator, guests first, one-way to the right. Fourth, handshake etiquette 1 handshake order: superior priority; Master first; Priority is given to the elderly; Ladies first; ② Duration: Use your right hand for 3-5 seconds, shaking slightly up and down. 3 strength: moderate, a little strength represents enthusiasm and vitality. (4) Manner: Look at the opposite smile and lean forward slightly. ⑤ Taboo: Take off gloves when shaking hands with others. V. Business card etiquette ① Business card handing order: subordinates or visitors hand in business cards first, and the introduced party hands in business cards first; (2) the name is delivered to the guests; (3) Pick up the business card with both hands, read the name or position of the other party softly, and send back your business card; (4) The received business card should be put into the business card holder in time, and the name and position of the other party should be kept in mind; 5 taboo: play with other people's business cards in the palm of your hand or fold them in your hand; Pass the business card to the guest in front of the boss; ⑥ Before meeting the guests or going out to attend the exchange meeting, check whether the number of your business cards is enough. The basic rules of the intransitive verb etiquette (1) are that the right head (the right hand is respected), the middle head (the middle position is respected), the front row head (the front row is respected), the other door heads (facing the door) and staying away from the door are respected. (2) Arrangement of negotiation seats A: Set the chairman's desk door of large-scale meetings, with the podium from the middle to the top, from the right to the top, and from the front row to the top. The host can be in the middle of the front row or at the far right of the front row; The speaker's seat is located right in front of the podium or right in front of the podium. B: If the negotiating table of bilateral negotiations is placed horizontally, the position of the side door is the guest side and the position of the back door is the main side; If the negotiating table is vertical, the direction of entering the door shall prevail, with the guests on the right and the main party on the left; The speaker sits in the middle of his own side, and others follow the principle of high right and low left, and sit on both sides of the speaker according to their positions. The translator sits on the speaker's right. C: All parties to multilateral negotiations are free to choose seats, and there is a main seat in the position facing each other. The speaker spoke at the main seat, while others sat at the main seat with their backs to the door. (3) Negotiation and signature seating arrangement A: Bilateral signature tables are generally placed horizontally, and the signer sits in front of the door, and the guests are mainly right and left; Participants lined up behind the signer, with the middle higher than both sides and the right higher than the left. B: The multilateral signature table is placed horizontally, with only one signature position at the front door, and the signatories sign in a certain order (for example, according to the stroke order, position order or English alphabetical order of countries to ensure fairness). Seven, ride etiquette (1) business van: the position near the door in the middle and front is the upper position. (2) Jeep: The front co-pilot position is the upper position. (3) The double-row minibus ① has a good relationship. The owner drives his own car, and the passenger seat is in the upper position. (2) professional drivers driving, general business matters, the position near the door on the right side of the back row is the upper position. (3) Professional drivers need privacy when driving and picking up senior officials or celebrities, and the driver on the left in the back row is superior. (4) Rank of sharing seats with others ① When the owner drives by himself, the right side of the front row is the first, the right side of the back row is the second, the left side of the back row is the third, and the middle of the back row is the fourth. ② When a professional driver is driving, the right side of the back row is the first, the middle of the back row is the second, the left side of the back row is the third, and the right side of the front row is the fourth. (5) In terms of train travel, take the four seats on the right side of the corridor as an example, the front seat by the window is the first, the back seat by the window is the first, the left side of the front seat by the window is the third, and the right side of the back seat by the window is the fourth. Eight. Banquet etiquette (1) Banquet seating order A: The sorting principle is face to face, far above; The middle is the top and the right is the top; Facing the stage is the best, and openness is the best. B: The distribution of tables is based on the position of the main table, with the same distance, with the right high and the left low; In the same direction, near high and far low; Theme position, all tables in the same direction. (2) Chinese food takes second place: the principle of ordering food is far above others; Take the right as the top and the middle as the top; From the top, against the wall. B: Seating distribution: the door is centered in the theme, and the subject and left guests sit on both sides of the right side, or the subject and object sit alternately. The closer they are, the higher the priority, the same distance, the higher on the right and the lower on the left. (3) The seating order of western food is mainly women, with respect for guests (male and female guests are close to the hostess respectively), respect for the right side (male guests sit on the right side of the hostess and female guests sit on the right side of the host), positioning distance (higher status), face up, and cross arrangement (male and female, strangers and acquaintances). (4) Chinese and Western dining etiquette A: Western food: left-handed fork, right-handed knife; Put the knife and fork together on the plate to show that you are finished; If you don't finish eating, put it on the plate in a figure of eight or with the knife edge crossed inward; Eat without a spoon except soup; Don't talk with your mouth full. B: Chinese food: no annoying sounds; Don't point at people with chopsticks; Don't stand up to get food; Don't be choosy; Don't drink others, especially women; Pick up the vegetables that are easy to drop; Help others with chopsticks; It is best to ask others for advice when picking up food for others or smoking by yourself; Don't say disgusting things while eating. C: Buffet: Take as much as you want, and don't waste it; Don't confuse food clips. Office etiquette 1. Telephone etiquette (1) Call ① Avoid making official calls during lunch break and after work; (2) After the phone call, confirm the identity of the other party and ask whether it is convenient for the other party to talk; 3. Speak with a smile; Keep quiet when others are on the phone. (2) Answer the phone ① Answer the phone three times when the bell rings, and apologize to the other party if it is delayed; (2) Give your name and answer with a smile. The volume should not affect your colleagues, and the other party can hear you clearly; Don't eat it in your mouth. (3) Transfer the phone ① Ask the identity of the caller and tell the person who answers the phone. (2) Use polite words when filtering telephone calls; (3) When the other party has a message, repeat the other party's message, write a message and post it on the colleague's desk, or call the colleague; (4) handle things for others, leave your name, and tell your colleagues the contents and results. (4) Hang up ① Don't hang up until you confirm that the other party has hung up; ② Put the phone down gently. 2. Mobile phone etiquette ① Call the customer's fixed line first, and then call the mobile phone when he is gone; (2) Don't tell others your colleague's mobile phone number without his consent; (3) don't affect others' work; ④ The content of ringtone is civilized; ⑤ Turn off the mobile phone or put it in the vibration file during the meeting or training; ⑥ For confidential matters, it is advisable to make or answer the phone in a place far away from others. 3. E-mail Etiquette ① The subject should use Chinese phrases, which can't be left blank and can't be used in English; (2) reply to the email on the same day and give the other party the last time commitment, which can't be solved on the same day; ③ Every email should have a reply, "Thank you!" Or "Done, thank you!" Or set an automatic reply to the email; (4) For official external mail, a personal business card should be inserted at the end of the mail; ⑤ Before sending an email, carefully check whether the content entered in the email is correct and whether the attachment is hung; ⑥ Say hello to the recipient at the mail desk, and finally thank you or wish you well; ⑦ Don't send emails with too big attachments, and don't send confidential documents by email. 4. Office etiquette ① No part-time job or competitive investment; (2) observing the confidentiality provisions; (3) The wealth and materials of the company are not used for private purposes; 4 treat colleagues or customers equally, neither supercilious nor supercilious; ⑤ Do not develop office romance within the company; 6. Don't talk to each other privately about salary; ⑦ Don't judge colleagues or ask others about their privacy; 8 don't spread gossip; Pet-name ruby don't make uncertain promises to customers at will.