How can we be a good receptionist in a photo studio? What are the skills?

Skills training in store reception and communication with customers

(1) Shaping a popular personality

If a person does not have a pleasant personality, even if he has outstanding talents and looks, he will still be forgotten. As the receptionist of the photo studio, we should strive to shape our own characteristics-personality that will leave a deep impression on customers in the development of things and environment we contact every day.

① attitude: the attitude of store receptionists in service will affect customers' impression of the photo studio. If our store receptionists can get along with people calmly and calmly when they encounter difficulties, and make people feel happy at any time, the success rate of taking orders will be greatly improved.

② Emotion: An excellent store receptionist must have stable emotions. As for some unpleasant emotions, such as anger, impatience, jealousy, greed and other expressions, we must learn to control them. Learn to express pleasant emotions, smile at people at any time, be friendly to guests everywhere, and develop the ability to adapt to the new environment. A sincere smile is a bridge between people.

③ Politeness: Respect, take care of, tolerate and understand others everywhere, and don't forget to think of your colleagues who work with you every day.

④ sense of humor: joking with customers at the right time and using humorous language to resolve embarrassment or misunderstanding will get unexpected results.

(2) Cultivate a pleasant voice

A pleasant voice and clever conversation are half the battle. As a professional store receptionist, you should make full use of these advantages to win the favor of customers.

store receptionists can record their voices in their daily work, and listen to what will be unpleasant, whether there are complaints or sarcasm. Then, improve your tone and attitude in view of these shortcomings. Speak clearly and at a moderate volume. Words and deeds should be integrated, and such feelings should be expressed in the voice: sincerity, understanding, friendliness, vitality, suppleness and so on.

(3) Mastering conversation skills

When talking with customers, you should avoid using rude words and talking about some sensitive or controversial topics. A pleasant conversation can easily build trust with customers. We should start with topics that customers are interested in, such as interests, daily activities, costumes, hairstyles, family, beauty, music, education, travel, holidays and so on. Store reception should try to understand the customer's psychology, and try to cater to the customer's mood and interest to start a comfortable and pleasant conversation.

The following principles should be grasped in conversation:

① Open the topic;

② Don't argue;

③ Speak less and listen more, and be a good listener;

④ the conversation is not monotonous;

⑤ don't talk about your private affairs;

⑥ I would rather talk about ideals than people;

⑦ Use simple and understandable words;

⑧ don't talk about people behind their backs;

pet-name ruby keep a happy mood;

⑩ Don't use slang and rude words.

(4) Different guests treat them differently

In the process of communicating with guests, we should try our best to understand the characteristics of the guests and choose different communication skills and talking points according to different types of guests. The types of guests can be divided into the following ten types:

① rational thinking

② greedy for cheap

③ romantic fantasy

④ indecisive

⑤ proud

⑤ straightforward personality

⑦ independent personality

⑧ taciturn

⑨ everything <

steps and skills training of film selection in stores

(1) Greet guests warmly and politely: At this time, you only need to greet guests warmly and politely, and never say things like "Your photos are too good", because it is easy to raise guests' expectations.

(2) Pick out the bad ones: guests often completely deny the photography technology of the studio because some photos in a set are not well taken. Therefore, the first thing that the store reception should do when selecting films is to tell the guests that it is impossible for every photo to be perfect, and it is normal for some photos to be poorly taken. At the same time, please pick out the photos that are not well taken and put them aside to avoid the guests being in a bad mood because of seeing those photos that are not well taken. Moreover, the benefits of doing so are not only that, when the store receptionist takes the initiative to take away the bad photos taken by the guests, they will generally gain the trust of the guests soon.

(3) Pick out 1 good photos: At this time, the store receptionist should advise the guests and their accompanying persons, and each person should pick out two or three photos that he likes, making up about 1 photos. The advantage of this is to guide the guests' thoughts to a positive attitude. When selecting films for guests, the store receptionist must strategically become the protagonist of the desktop and guide the guests' ideas to follow your ideas, so that the performance will be high.

(4) help guests analyze photos: help guests analyze the advantages of the selected photos. The advantage of doing this is also to guide the guests' thoughts to a positive attitude, so that everyone is picking good photos instead of picking bad ones. This method of adjusting the guest's mentality to a positive attitude should always be used by the store reception.

(5) Advise guests to enlarge: After picking out the 1 best photos, the store receptionist should advise guests to enlarge the photos. At this time, be careful not to advise guests to enlarge only the big photos contained in the set, which will lead to low washing in the later stage.

(6) Method of helping guests to select photos in the album and add pages: When helping guests to select photos in the album, they are usually selected according to the number of photos specified in the set. After the selection, there will usually be some photos left. At this time, the store receptionist can ask the guests whether to add pages.

(7) Selling negatives (electronic documents) and exposures to customers: If all the exposures are selected at last, you can set a reasonable price and sell them to customers, but it is useless to keep them anyway. But one thing to note is that it must not be sold too low, otherwise it will not be conducive to the later addition and release.

(8) settlement stage: after the above process is completed, the store reception will finally settle the account for the guests to see how much the guests spent more than the original set, and the extra part will be made up by the guests.

(9) strategic ending: when sending guests out after the film selection, store reception should pay attention to strategic ending. The store receptionist can say to the guests, "After talking so much, we are already friends. Leave it to me with confidence. I will definitely do the best for you. I will send you to the darkroom right away."