Commitment letter of service quality

Today, with the rapid development of society, the commitment letter is used more and more. The letter of commitment is a unilateral expression of will and has no contractual effect. Or can't do anything about the commitment letter? The following is the 10 service quality commitment I collected for you. Welcome to reading. I hope you will like them.

Service quality commitment Article 1 The system of "three guarantees" and "one guarantee" shall be implemented for all kinds of wires and cables produced by our company (to ensure to provide users with products that meet the requirements of the buyer's contract and good services or technical specifications); If users encounter any questions during use, the company will fully assist in solving them;

When the company delivers the cable, it also provides the product certificate; If users need it, they can provide test reports; If cable quality problems are found during installation or operation, the company will send personnel to the site to assist in handling them within the specified time;

If the user requests our company to provide technical services on site, it shall arrive within the following time limits from the date when the user requests our company to provide services: within 6 hours in the main city; /kloc-arrive in the suburbs in 0/2 hours. In case of special circumstances, both parties shall settle it through consultation.

Hereby promise

XXXXX cable co., ltd

In our film and television production process, we will strictly implement the relevant national laws and regulations, respect and implement your opinions, safeguard your interests, strictly control the quality of film and television production, provide you with high-quality, comprehensive, exquisite and innovative operation projects, and better promote the promotion and operation of Taobao Mall flagship store. In all aspects of film and television production, such as planning, design, photography, photographing, post-production and customer service, we will work closely with your company to provide full-process and all-round production services anytime and anywhere, ensure the smooth progress of all work, and strive to make our due contribution to the promotion of your company's corporate culture.

Mainly responsible for content overview: responsible for online shop construction and maintenance, design and decoration, operation management, marketing promotion, customer service, data statistics and effect evaluation. This article is downloaded from data management. Including the purchase of online shop decoration tools and activity coupons (such as group purchase, spike, cash discount, poly cost-effective, through train, diamond booth, etc. ). Overall planning and overall planning guarantee: strictly do a good job in the pre-planning design, manuscript and customer service of the project. Project leaders and senior personnel strictly control all links to ensure the final effect and progress of film and television advertising. Plan the marketing plan on holidays or other marketing hot days or e-commerce days, and ensure the theme marketing activities at least once a month.

Quality assurance during work: all professionals are set up for this project. After the marketing plan or preferential activities are determined, the website will be updated and the goods will be put on the shelves in time within 2 days, and the irregular statistical requirements of relevant data will be completed within 3 working days.

Time guarantee in the production stage: allocate enough technicians, assign work plans according to groups, and ensure the completion of video and publicity within the planned time.

On-site control planning service: send senior representatives to deal with any problems in the work in time, and make statistics on last week's sales every Monday. This article is downloaded from data management. According to the sales situation, determine the supporting resources such as hot-selling and unsalable terminal models, and formulate the business resource demand plan for the next two weeks to ensure the smooth sales link. Provide comprehensive and meticulous on-site process tracking and solution services.

Post-marketing promotion of video: After the filming of publicity video is completed, we will customize the exclusive post-marketing planning scheme for your company, choose the appropriate channels and comprehensive promotion methods, and bring better help to corporate brand promotion and product sales.

Service Quality Commitment 3 * * * * Company:

According to the provisions of the tender documents, our goal is to provide quality engineering quality and service for the owners. Give full play to our advantages in technology and quality management to provide quality engineering and services for the owners. In order to ensure the high-quality completion of this project, Shanxi Weimin Landscaping Engineering Co., Ltd. solemnly promises to the owner.

1, Quality Service Commitment:

1. 1 quality standard: excellent project, with a pass rate of 100%, an excellent rate of 98% and an excellent rate of 95%.

1.2 quality management objective: according to the technical quality requirements of engineering drawings, select relatively professional engineers and technicians, select high-quality plants such as trees, shrubs and flowers, carefully work and construct, strictly implement the relevant construction specifications formulated by the state, ensure the engineering quality and technical standards, and make the survival rate of seedlings reach over 98%.

1.3 quality service commitment: according to the requirements of the project progress, organize a strong project team carefully, deploy efficient construction machinery, make full use of manpower and machinery, rationally adjust the construction plan, run through the construction, cross-operate, pay attention to quality, grab the progress, ensure that the project tasks specified by the owner are completed within 30 days within the specified time limit, and strive for early completion.

2. After-sales service commitment: In order to let the owners better see our company's technical level and long-term cooperation intention, and let the owners be satisfied with our company and the project, our company implements the quality management objectives, and specially sets up a service leading group to comprehensively organize the service guarantee work of this project:

2. 1. If our company wins the bid, our company will provide quality services for this project;

2.2. After winning the bid, our company guarantees to complete the project within the date stipulated in the contract, and can also deliver the goods in advance according to the business requirements;

2.3, after the completion of the finished product, if there are any quality problems, our company will send personnel to assist the owner to help solve them, which will never affect the progress of the project;

2.4. Provide business technical consulting services free of charge; Handle the owner's faxes and letters in time and give a clear answer;

2.5. During the maintenance before the project completion acceptance and the warranty after the completion, our company will pay an irregular return visit.

Service Quality Commitment Chapter 4 (Buyer):

Our company participates in the bidding of the project (bidding number:), and if it wins the bid, our company promises to provide services according to the following terms:

A, equipment quality commitment:

1, the performance test and visual quality of the equipment have quality records and test data.

2. In order to test the performance of the equipment, we sincerely invite users to personally check the whole process and performance of the equipment, and box the equipment for delivery after confirming that it is qualified.

Second, the equipment price commitment:

1. In order to ensure the high reliability and advancement of the equipment, the materials used in the system are all domestic or international high-quality brand-name equipment.

2. Under the same competitive conditions, our company will sincerely bring it to you at the most favorable price without reducing the technical performance of the equipment or changing the equipment parts.

Third, the delivery date commitment:

1. Equipment delivery date: as far as possible according to user requirements. If there are special requirements that need to be completed in advance, our company will try its best to arrange professionals to install the equipment to meet the needs of users.

2. When the equipment is delivered, our company will provide users with the following services and documents:

① Technical maintenance manual

(2) Equipment specifications and manufacturers

④ Training courses for relevant operators.

Four, after-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service principle: the warranty period of the equipment is 36 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost is charged. If the equipment is damaged due to the buyer's human factors, the parts repaired or brought by the supplier shall be calculated at the cost price. The company provides users with all-round technical services, and the company's engineers will do their best to provide users with high-quality services at all stages of project implementation.

4. Service mode: the company provides 7*24 hours telephone service support. Technical support will be provided by telephone and other means within 1 hour for the service request put forward by users.

Contact: XXX

Tel: XXXXXXXXXXX

5. System upgrade service

During the warranty period, the system software of all equipment involved in the project will be upgraded free of charge, and the company will send engineers to take charge of the specific upgrade work to ensure that the system operation will not be affected.

6. Technical consulting service for system operation

Whether within the warranty period or outside the warranty period, the company provides customers with technical consulting services free of charge, including: new technology consulting, configuration adjustment, troubleshooting, etc. Answer customers' technical consultation anytime and anywhere.

7. Inspection service

According to the needs of users, the company provides regular inspection services to ensure the normal work of the system and fill in the engineering inspection report.

If we violate the above commitments, we will be punished according to the contract in terms of payment settlement, and we have no objection to this.

Bidder (full name and official seal):

Signature of Bidder's Representative:

Time: XXXX, xx, xx, xx, xx.

Character: xxx

Article 5 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

1. Take honest service as the purpose and do a good job in service.

2. Provide services to customers in a timely manner in strict accordance with the service procedures and norms of horizontal alliance enterprises. After the service is completed, private transactions are not allowed, and the service results should be fed back to Xuchang Family Service Network Center in time.

3. Full-time service personnel who come to serve customers must dress neatly and generously.

When you come to serve customers, you must get the permission of the host to enter the room. The service process should be warm, thoughtful, meticulous, accurate, error-free, up to standard and in place. Patiently explain or explain relevant matters to customers, speak kindly and politely, and do not damage household facilities and articles; After the service, clean up the service site, restore the original appearance, and consciously safeguard the image of the unit and Xuchang Family Service Network Center.

5. The products or services provided to customers do not violate national laws.

6. When providing services to customers, charge fees in strict accordance with the prescribed prices or charging standards, and no fees or asking for or accepting gifts are allowed.

7. In case of violation of the above commitments, the unit and relevant personnel will accept due punishment and compensation (including other legal responsibilities) after being verified by customer complaints.

Commitment: XXX

Time: XXXX, xx, xx, xx, xx.

Service quality commitment Article 6 Construction unit: Suzhou Shimao Real Estate Co., Ltd.

Project name: Suzhou Shimao Canal City 19# plot residential project.

I promise that during the construction of this project, I will earnestly fulfill the following responsibilities, and take corresponding lifelong quality responsibility for the project quality within the design service life of the project.

1, undertake supervision tasks in strict accordance with the qualification level and business scope, do not transfer supervision business, and do not undertake engineering supervision business that has affiliation or other interests with the construction unit and building materials, building components and equipment suppliers. No other unit or individual may undertake supervision business in the name of the unit.

2, in strict accordance with the provisions, equipped with on-site supervision department key positions, and ensure that all personnel to perform their duties.

3, carefully prepare the supervision plan, the plan should be clear about the quality requirements and standards. Carefully review the quality assurance technical measures of the construction unit, and strictly supervise and inspect the construction quality during the whole construction process.

4. Supervise the construction quality in strict accordance with laws and regulations and relevant technical standards, design documents reviewed by construction drawing review institutions and supervision contracts, and assume the responsibility of quality supervision. And assist the owner to organize the blue prints.the design, completion acceptance and project file filing. Building materials, components and equipment without the signature of the supervision engineer are prohibited from entering the site for use.

5, supervision engineer in strict accordance with the requirements of engineering supervision specification, take the form of station, patrol and parallel inspection, to supervise the construction process of the project, and ensure the quality of the visa timely, true and accurate.

6, found in the construction process involving the responsibility of all parties involved in the construction of illegal behavior and violation of mandatory standards for engineering construction behavior to stop in time, and report to the competent department of housing and urban construction and its engineering quality supervision institutions.

7. Collect the project supervision documents in time and file them.

8. Duties stipulated by other laws and regulations.

This letter of commitment is made in triplicate, one of which shall be submitted to the project quality supervision institution when going through the project quality supervision procedures, and the other shall be submitted to the city together with the project files after the completion and acceptance of the construction project.

Urban construction archives archive, a copy of which is kept in this unit for future reference.

Signature of chief supervision engineer (promisor): XXX

7 Commitment letter on service quality of the responsible unit (official seal):

In order to implement the safety responsibility of postal delivery items and express delivery service specifications, and ensure the safety and service quality of postal delivery items in the peak season of express delivery business in 20xx, the Guarantee of Safe Production and Service Quality is specially signed.

First, strengthen the organization and leadership of the delivery of goods safety work. Set up a leading group for express delivery service and safety in peak season, formulate emergency plans, and actively cooperate with relevant government departments to carry out their work.

Second, resolutely implement the Postal Law, operate in compliance with the law, and prohibit illegal acts such as unpacking, concealing, destroying, withholding, and illegally providing users with postal services and express delivery business information.

Third, conscientiously implement the provisions of the State Post Bureau on a series of documents, such as "Directed Catalogue and Handling Measures for Prohibited and Restricted Goods (Trial)" and "Provisions on the Safety Management of Goods Received and Sent by Postal Service Enterprises", and strictly implement the acceptance and inspection system.

Four, strictly implement the "courier service" standard and "courier business operation guide", strengthen business skills training, improve the quality of employees, and put an end to "violent" sorting and "barbaric" loading and unloading.

Five, strengthen internal control management, set up safety production and service quality management department, clear job responsibilities, equipped with full-time safety production and service quality management personnel.

6. Establish and improve the safety production and service quality management system (1 1 safety management system, 13 service management system), increase the investment in capital and technology for the construction of enterprise safety and service facilities, and make the safety infrastructure perfect and operate normally; The whole network of service facilities has unified standards and systems.

First, advanced technology, complete functions and scientific configuration.

Seven, during the peak season, regularly organize production safety inspection and service quality evaluation, take various forms to check production safety and service quality, strengthen production safety and service quality evaluation, timely rectification to eliminate hidden dangers.

Eight, held regular safety production and service quality analysis meeting during the peak season, according to the current situation, study and solve the problems in the work of safety production and service quality, formulate improvement measures, and organize their implementation.

Nine, strengthen the training of safety production and service quality, in terms of safety production policies and regulations, safety technology, service quality, etc. Organize education and training in a planned and step-by-step manner to comprehensively improve the comprehensive quality of all kinds of employees.

Ten, strengthen emergency management, the implementation of 24-hour emergency duty, emergency information reporting and emergency handling system, to ensure the timely disposal of prohibited items and emergencies found in the delivery channel.

XI。 The principle of "who manages, who is responsible, who is in charge and who is responsible" is implemented. We are willing to bear all economic and legal responsibilities for safety accidents and major service quality incidents caused by negligence.

This guarantee is made in duplicate, one for the responsible unit and one for the local postal administration.

Signature of the person in charge of the responsible unit:

date month year

Service quality commitment Article 8 Our company is engaged in road passenger transport, and the car number is as follows.

In order to improve the quality of passenger service, meet the needs of passengers and ensure the safety of passengers' lives and property, the following commitments are made:

1. The vehicle meets the requirements stipulated in the Classification and Classification of Operating Passenger Cars (JT/T325-20xx) issued by the Ministry, and the technical condition of the vehicle meets the national first-class vehicle standard, and the vehicle is in good condition, which can ensure safety.

2. Drivers, flight attendants and personnel with good business knowledge, skills and professional ethics who have been trained and qualified to work with certificates (drivers have obtained qualification certificates suitable for the vehicles they drive, flight attendants have obtained employment certificates, and tour guides have obtained tour guide certificates) are healthy and competent.

Three. The company has formulated the management system of management, finance, statistics, safety, labor and service quality, and strictly implemented it.

Four, the company's vehicles to implement corporate management, unified management, unified scheduling, unified settlement, not affiliated operation, not contracted operation.

Five, in strict accordance with the business scope approved by the transportation management agencies, do not suspend or terminate the operation without authorization, do not illegally transfer the right to operate passenger transport, tourist buses do not engage in shuttle bus passenger transport in the name of tourist passenger transport.

Six, honest and trustworthy, civilized service.

1. Vehicles shall be uniformly marked, with clean appearance, and the operator's name and complaint telephone number shall be painted on the outside of the vehicle body.

2. Drivers and flight attendants should dress neatly, wear certificates, provide warm service, standardize their work and accept supervision.

3. Keep the vehicle clean and the air inside the vehicle fresh, and do not broadcast unhealthy video programs such as violence and pornography.

4. Do not force passengers to take the bus, do not dump passengers, dump passengers, blackmail passengers, and do not treat customers rudely.

5. Implement the service commitment and improve the service quality.

Seven, the expiration of the operating period, the above vehicles automatically withdraw from the passenger transport market.

Eight, conscientiously implement the "production safety law", "road traffic safety law", "road transport regulations", "road passenger transport and passenger station management regulations" and "Shanxi Province Tourism Regulations", adhere to the policy of safety first, prevention first, implement the responsibility system for production safety, and clarify the responsibilities of personnel in each position. Conduct safety training and education for drivers, flight attendants and tour guides on a regular basis, inspect and maintain buses on a regular basis, and conduct safety inspections on buses before departure to keep the vehicles in good technical condition. Vehicles are not overloaded, drivers are not fatigued, drivers are not drunk and drive illegally, and drivers in double shifts are more than 400 kilometers (600 kilometers on the expressway).

Nine, abide by the rules and regulations, and operate according to law. All kinds of certificates and license plates for operating vehicles are complete and effective. Problems encountered in the operation process, etc. , will be reflected by the company step by step, there will be no stopping, gathering people to make trouble and other events that affect social stability.

Ten, consciously abide by the provisions of the road transport industry management, obey the management of transportation and tourism departments at all levels and transportation management agencies, and pay the fees on time.

If you violate the above contents and relevant regulations, you will be punished voluntarily according to the regulations.

Signature of Legal Representative of Commitment Party:

(official seal of the company)

date month year

Signature of the person in charge (supervisor) of the urban transportation management office where the vehicle is registered:

(official seal of the company)

date month year

Service Quality Commitment 9 In order to implement the requirements of "three governance and three discussions" and "six cities" and enhance the overall image of the taxi industry in our city, the Municipal Transportation Management Office made the following commitments to the taxi industry:

1, love the motherland and obey the law. Operators consciously abide by service standards and maintain the image of the industry. Business according to law, honesty and credit, fair competition and civilized practice. This article comes from data management download. Correct use of the meter, no arbitrary price increases, no bargaining, and reasonable charges; Take the lead in observing social morality and professional ethics, and do not compete for passengers, refuse to carry passengers, slaughter passengers, or dump passengers, and do not deliberately detour. Provide civilized, warm, standardized and thoughtful services for passengers.

2, code of conduct, civilized behavior. Employees should pay attention to gfd and personal hygiene, wear clean clothes, fasten seat belts when driving, do not use mobile phones, do not smoke or eat snacks, and behave politely.

3. The car is clean and tidy with perfect facilities. Taxis should be bright and undamaged, advertisements should be posted according to regulations, and the slogans of civilization before and after should be complete with obvious handwriting. The car shall be clean and tidy, free of peculiar smell, and the seat cover device shall be clean and tidy, free from wrinkles, damage, stains and graffiti. Civilized service and hygiene responsibility cards shall be placed as required.

4. Obey the rules and regulations and travel safely. Drivers drive civilized cars, safety cars, courtesy cars, do not stop to the left and right, and do not turn around casually; Check the vehicle regularly, eliminate potential safety hazards, ensure that the vehicle is always in a good technical state, ensure the safety of passengers, and have no complaints from passengers.

The Municipal Transportation Management Office will seriously investigate and deal with the taxi-related violations reported by the masses, and it will be handled within 15 days. If the situation is complicated, it will be handled within 30 days, and the results will be fed back to the parties in time. If it cannot be solved due to special circumstances, explain the situation to the complainant in time.

Monthly construction progress plan, labor plan and material mobilization plan. I've compiled the commitment letter of vehicle service quality for you. I hope you like it.

_ _ _ _ Co., Ltd.

Date: 20 _ _ _ _ _ _ _

Service quality commitment 10 in order to standardize cargo transportation business activities, ensure cargo transportation safety and protect the legitimate rights and interests of cargo owners, our company solemnly promises to our customers:

1. Our company is a powerful legal transportation enterprise, and has obtained relevant legal documents such as Business License of Enterprise as a Legal Person, Organization Code Certificate of People's Republic of China (PRC), Tax Registration Certificate, and Road Transportation Business License of People's Republic of China (PRC). Over the years, I have been specializing in the transportation of tobacco products and special materials, familiar with the transportation routes of relevant tobacco enterprises across the country, and maintained good cooperative relations with many tobacco enterprises across the country.

Second, in the process of carrying out transportation business, the loading and unloading of tobacco leaves, cigarettes and materials used for cigarettes are carried out in strict accordance with relevant requirements to ensure the safety of goods during transportation.

1. The company has set up a full-time dispatcher, who is responsible for the planning, coordination, management and tracking services of vehicles, ensuring the rational allocation of vehicles and ensuring the smooth operation of business.

2, set up a full-time security officer, responsible for the daily inspection of operating vehicles and the supervision of drivers, nip in the bud, to ensure the safety and reliability of operating business.

3. Strictly follow the relevant requirements of waybills, contracts and transportation licenses brought by customers. After receiving the customer's notice, ensure that the vehicles with good condition and suitable model arrive at the loading place or the place designated by the customer in time within 1 hour. And cooperate with the connection of various links such as the loading place of the goods.

4. Strictly abide by the Law on Safety in Production, the Law on Road Traffic Safety, the Regulations of the People's Republic of China on Road Transportation and the Regulations of Guangdong Province on Road Transportation Management, and do not allow transportation beyond the standard.

5. Clean the vehicle regularly to ensure that the vehicle is clean and free of peculiar smell. At the same time, according to the customer's waybill, a special car is equipped to ensure that the goods are not mixed. During shipment, take adequate protective measures, and arrange special personnel to check the safety performance of tarpaulin and waterproof cloth before shipment. Vehicles without tarpaulins are not allowed to leave the loading site.

6. Our company provides services for JS 12GZ020- 1 project by itself, and promises not to transfer the goods to a third party for transportation. Unless required in writing by the purchaser (Guangdong Tobacco Nanxiong Co., Ltd.).

7. Our company has purchased bulk cargo transportation insurance and tobacco special insurance, and has the ability to bear all operational risks and unexpected risks. The company ensures "zero" cargo loss rate; "100%" punctual arrival rate (except for force majeure factors), during the temporary transportation period (that is, from the completion of loading at the place of departure to the completion of loading at the destination), if the customer's goods are lost or damaged, the company will compensate according to the price.

Third, according to the relevant provisions of the Law on Safety in Production and the Law on Road Traffic Safety, adhere to the guiding principle of "safety first, prevention first", and formulate and improve the safety production management system, including safety production operation rules, safety production responsibility system, safety production supervision and inspection, and safety production management system for drivers and vehicles. , and conscientiously implement.

1. Ensure regular inspection and maintenance of passenger vehicles, keep the vehicles in good technical condition and ensure transportation safety.

2. Ensure that drivers and passengers are regularly organized for safety study and business training, so that drivers and passengers have good business knowledge, skills, professional ethics and safety awareness.

3. Ensure that the hired drivers and passengers are trained and qualified, hold relevant certificates (the driver has obtained a driver's license suitable for the vehicle he is driving, and has no record of major traffic accidents within three years), and are healthy and competent.

4. Abide by laws and regulations, operate according to law, be honest and trustworthy, and provide excellent service. Ensure that the vehicle does not exceed the speed limit or overload, and the driver does not drive fatigue, discontinuously, drunk or illegally.

Five, abide by the road transport emergency plan, in case of public emergencies, obey the unified dispatch, management and command of the government and relevant departments. The company hereby solemnly promises. In case of violation of the above commitments, voluntarily understand the punishment imposed by the management department according to regulations.