My gold coin exchange process is not in place, why?

1, which may be caused by the following circumstances:

(1) Post-paid users: in the state of downtime (loss reporting), arrears downtime and guaranteed downtime;

(2) Prepaid users: in inactive period, recharge period and lock-up period;

(3) Other businesses have been handled, but have not yet taken effect, which affects the exchange activation flow;

(4) Package does not support redemption, such as Internet card;

(5) Blacklist users.

2. If this is not the case, it is recommended to contact the local manual customer service for verification, depending on the actual situation.