What should I do if the CD is put into the computer and cannot be ejected?

If the CD-ROM drive exit button is pressed and the CD-ROM drive tray/door is stuck and cannot be opened, please try the following solutions.

* * Note: The exit button may be different for different laptop models. Please refer to the product manual. **

Enter [File Browser] ① in the Windows search bar, and then click [Open] ②.

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2. In the file browser window, click [this computer] ③.

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3. In the local window, click the right mouse button ④ on the [stuck CD icon], and then click [eject] ⑤.

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4. The tray/door of the CD-ROM drive should be open. If it still gets stuck, continue with the following steps.

5. Find the small hole on the optical machine panel, that is, manually exit the hole.

※ Note: Only when the electric eject button fails, the manual exit hole will be used.

* * Note: Different models of notebook CD-ROM drive may have different manual ejection holes. Please refer to the product manual. **

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Please insert a thin paper clip into this hole and eject the CD forcibly.