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The content of socialist spiritual civilization construction

1. The basic contents of socialist spiritual civilization construction include ideological and moral construction and scientific and cultural construction. Ideological and moral construction should solve the spiritual pillar and motivation of the whole nation; The construction of educational science and culture should solve the scientific and cultural quality of the whole nation and the intellectual support of modernization. These two aspects are inseparable and indispensable.

(1) Socialist Ideological and Moral Construction Ideological and moral construction is the soul of spiritual civilization construction, which determines the nature and direction of spiritual civilization construction and has a great dynamic role in social, political and economic development. Ideological and moral construction solves the fundamental problem of spiritual civilization construction. The basic task of socialist ideological and moral construction is to persist in patriotism, collectivism and socialist education, strengthen the construction of social morality, professional ethics and family virtues, and guide people to establish a correct world outlook, outlook on life and values by building the ideal of Socialism with Chinese characteristics. The basic content of ideological and moral construction can be summarized into three aspects: ideal construction, moral construction and discipline construction. Among them, ideal construction is the core of ideological and moral construction; Moral construction is the main content of ideological and moral construction; Discipline construction is the guarantee of ideological and moral construction.

(2) Education, science and cultural construction Education, science and cultural construction are indispensable basic aspects of spiritual civilization construction, which is not only an important condition for material civilization construction, but also an important condition for improving people's ideological and moral level.

2. The goal of building socialist spiritual civilization With regard to the goal of building socialist spiritual civilization, Deng Xiaoping set out from reality and took a long-term view, and put forward the goal of cultivating a new socialist "four haves" with ideals, morality, culture and discipline.

There are good reasons for the existence of corporate culture:

* the enterprise's own needs

Corporate culture is one of the basic elements of corporate philosophy. Especially for domestic companies in the transition from rule of man to rule of law at this stage, a healthy corporate culture will weaken or even replace the excessive existence of personal influence in enterprises and create conditions for the stable development of enterprises.

* the need to implement the management system

There is no perfect management system. The consequences of various loopholes in the system depend entirely on the loyalty of employees to the enterprise.

* The need for talent competition

Recognition of the same value of * * * will make employees have a stable sense of belonging, thus attracting and retaining talents.

* The need of market competition

Good and healthy corporate culture can improve efficiency, reduce costs, enhance brand gold content and increase product value, thus enhancing the competitiveness of enterprises. Because the factors that affect the pricing of competitive products in the market include brand value besides the tangible value such as general production cost, and the influencing factors of brand value also include the company image and employees affected by corporate culture.

The core of corporate culture is values, which are manifested in behavior, that is, the cohesion of enterprises, employees' loyalty to enterprises, sense of responsibility, pride, mental outlook and professional behavior norms, so cultural changes will bring about changes in behavior patterns.

Corporate culture is characterized by openness, stages and development. Failure to accurately grasp these characteristics of corporate culture in business will have very serious consequences for the business activities of enterprises.

Myth 1: As long as most people in a company recognize one value, it is corporate culture.

Getting the approval of most people is only the first step to establish a corporate culture. In the final analysis, the purpose of establishing corporate culture is to serve enterprises, so corporate culture must also become a code of conduct that everyone must abide by; In other words, whether employees agree with and abide by the values is not necessarily the same, but must reflect the values from the employees in the enterprise in order to say that this value is the culture of the enterprise.

It is the misunderstanding of this point that leads many enterprises to write a lot of things, and some people agree with it, but the behavior of employees reflects different values, making what they write a decoration.

Myth 2: "Governing" Enterprises with Culture

There are two invisible hands acting on enterprises-system and culture. When it comes to "governance", we can only rely on the system, and the enterprise system is the binding mechanism to ensure the normal business order; The value of corporate culture is the driving force, thus promoting the development of enterprises.

When corporate culture is expected to "govern" enterprises, either it is actually a management system or corporate culture is transformed into a system; At this time, it will become a rigid thing, losing the activity and vitality of culture itself. Just like a person in the forest, there must be hounds to find the way and machetes to open the way; But when you have to ditch the dog, you are almost dead.

Myth 3: corporate culture once and for all

Any attempt to pursue a perfect corporate culture is to deny the development, personality and culture of the enterprise, leading to depressed management atmosphere, rigid thinking and dogmatism. We should not try to restrain corporate culture, but adopt a guiding approach. In the final analysis, corporate culture is the exertion of human nature, which cannot be managed and can only be guided.

Myth 4: Corporate culture has become a bunker and an excuse for small groups to close their interests.

We must keep an open mind and corporate culture atmosphere, otherwise it will lead to exclusion from the outside world, which will lead to the emergence of closed and smaller interest groups.

Establishing civilized enterprise activities is an important task in the construction of socialist spiritual civilization. The resolution of the Sixth Plenary Session of the 14th CPC Central Committee pointed out that "the activities to create civilization should be aimed at serving the people and contributing to society", which not only reflected the demands of the people, but also reflected the inevitable trend of reform, opening up and the development of socialist market economy. The construction of socialist spiritual civilization in enterprises, as far as enterprises are concerned, includes the construction of the same sex in the industry and the construction of enterprises. Extensive education in patriotism, collectivism, socialism, social morality and family virtues in the industry belongs to the construction of same-sex civilization in the industry. Combining with the characteristics and reality of enterprises, it is the construction of enterprise civilization to carry out professional ethics and professional discipline education such as loving one's post, being diligent and pragmatic, being honest and trustworthy, serving customers and contributing to society. Through the achievements of Ningxia telecom enterprises in developing civilization creation activities in recent years, the author thinks that to vigorously promote the construction of enterprise spiritual civilization, we must focus on the past work, select the right carrier and pay close attention to implementation. Whether it is the same-sex construction in the industry or enterprise construction, we should pay close attention to the implementation from the following aspects, do a good job in the construction of enterprise spiritual civilization, improve the degree of enterprise civilization, and make the construction of enterprise spiritual civilization develop continuously in depth.

Grasping leadership is the key to the construction of enterprise civilization

Practice has proved that whether the spiritual civilization construction can be done well depends on the leadership and whether the spiritual civilization construction of an enterprise has been improved and realized. Mainly rely on the understanding and efforts of enterprise leaders to grasp the construction of spiritual civilization; It depends on whether the leadership style and working methods adapt to the market economic system. From this point of view, the top leader responsibility system is implemented. For the construction of spiritual civilization, the top leaders should not only personally grasp it, but also take overall responsibility. We must always adhere to the principle of "grasping with both hands and being hard with both hands", and regard the construction of two civilizations as the unified goal of enterprises, and deploy, implement and inspect them together. Must achieve "three in place": First, understanding should be in place. Enterprise leaders should realize that the construction of socialist spiritual civilization is an important guarantee to promote the whole social and economic development, fully realize the importance of enterprise civilization construction, and fundamentally solve the problem of "being soft and hard"; Second, the work should be in place. Leading cadres of enterprises should really take spiritual civilization construction as a major event of enterprises. Always study, guide and urge the construction of spiritual civilization. Enterprise leaders should take the achievements of spiritual civilization construction as the basis for assessing leading bodies and leading cadres, sign responsibility letters for management by objectives of spiritual civilization construction at different levels, and focus their work on grass-roots units and window units that directly contact customers; Third, the responsibility is in place. The construction of spiritual civilization must be people's responsibility, and the ambiguity of responsibility and task is one of the main reasons for the weakening of spiritual civilization construction. Enterprises should refine and quantify the work of spiritual civilization construction, implement tasks at all levels, and implement responsibilities at all levels, so as to achieve the right position and responsibility to people and ensure that "one book is read to the end" from top to bottom. Fourth, the investment should be in place. Economic development is inseparable from material conditions, and spiritual civilization construction is also inseparable from material foundation. The resolution of the Sixth Plenary Session of the 14th CPC Central Committee pointed out that "without the necessary material guarantee, many tasks of spiritual civilization construction will be difficult to implement". Therefore, enterprises should list the special funds for spiritual civilization construction every year to ensure the manpower, material resources and financial resources needed for the creation work, so that spiritual civilization construction can enter the track of healthy development.

Second, focusing on quality internally and image externally is the focus of enterprise civilization construction.

The degree of enterprise civilization mainly depends on the quality of employees. Therefore, the construction of civilization should focus on the same-sex construction of enterprise employees and enterprise construction, comprehensively improve the comprehensive quality of employees and establish a good corporate image. First, attach importance to education. It is necessary to educate employees to firmly establish the ideal of "building Socialism with Chinese characteristics with unity", and to establish a dialectical materialist world outlook, an outlook on life and collectivism values of serving the people wholeheartedly. Extensively carry out "three virtues" education with "five loves" as the basic content. According to the characteristics of the enterprise itself. Employees are generally trained in ideals, professional ethics, professional skills and professional discipline, and the cultural and professional level of employees in enterprises is constantly improved. Second, the tree is typical. Enterprises should cultivate and establish a number of advanced models of spiritual civilization construction, which is an important way to improve the quality of employees and promote spiritual civilization construction. There is a hidden enthusiasm for the construction of spiritual civilization among employees, and the power of example is endless, so this enthusiasm can be brought into play. Only by grasping typical examples and setting an example can the construction of enterprise spiritual civilization be deepened. It is a good way to promote civilization construction to create civilized units at all levels, civilized demonstration windows, civilized pacesetters and youth civilization numbers. We should vigorously promote this training mode. Make enterprises form a strong atmosphere of "only the flag will compete and only the first one will win". Third, correct morality. The quality of industry atmosphere is directly related to the degree of civilization of enterprises. In the past, because a small number of cadres and workers used the privilege of the industry to abuse power for personal gain, harming the public and enriching themselves, they had to wait for food and cards. , seriously affected the corporate image. Therefore, it is an important part of civilization construction to correct the industry atmosphere and establish a good corporate image.

Third, extensive participation is an effective way to build enterprise civilization.

All employees of enterprises are the main body of spiritual civilization construction, so we must mobilize and attract employees to participate extensively, organize employees carefully and carry out activities to create civilization. In recent years, the practice of creating activities has proved that employees' passive participation or active participation in activities has completely different effects. Only when employees actively participate can they cherish the achievements of enterprises and love their own enterprises more. There must be a clear premise to carry out civilized activities. The most important thing is to take the promotion of economic construction as the fundamental starting point of all activities and focus on the central tasks of the party committees and governments of enterprises. This is the fundamental reason why we have made great achievements in the construction of spiritual civilization in recent years. Enterprises should focus on three aspects around this premise. First, grasp activities. According to different educational contents, we carefully design and organize distinctive activity forms, and extensively carry out educational activities, so that employees can be educated with extensive participation. Formalism must be overcome and "showing off" should be prevented. Second, do practical things. We should base ourselves on solving the "hot" and "difficult" problems that customers are generally concerned about. Try to do one thing at a time, make customers satisfied, happy, but not bored. It is necessary to make use of the advantages of enterprises to provide customers with new business information, new standards and regulations and the operation and use of new businesses in a timely manner, so that customers can know in detail how to use the services provided and what means of use can make customers more economical and convenient and meet the needs of customers at different levels. Third, grasp the cells. The basic unit of an enterprise is the cell of the enterprise, and each enterprise is the cell of the industry. To improve the level of industry civilization, we must start with cells, which requires that we must firmly grasp the activities of creating civilized units, civilized windows, civilized departments and civilized teams and groups, and implement the activities of creating civilization at the grassroots level. In the new era, to create youth civilized units, civilized windows, civilized departments, civilized teams and groups, and civilized numbers, we should combine the goals of industry creation with those of enterprises, constantly put forward new standards, and adjust and enrich the activities.

Fourth, strengthening the mechanism is the fundamental guarantee for the construction of enterprise civilization.

An effective mechanism is an important guarantee for the construction of civilization, and the construction of spiritual civilization is not a short-term act, but a long-term task. Therefore, there should be a set of operating mechanism suitable for the economic development of enterprises. First, it is necessary to formulate the development plan of enterprise civilization construction, and incorporate it into the overall plan of enterprise development, and deploy, implement, inspect and evaluate it together, which is the premise for the effective operation of enterprise civilization construction. The plan should specify the objectives, tasks, principles, measures, principles and norms of spiritual civilization construction in a period. Enterprises should arrange "hardware" investment in communication facilities and business premises in a planned and step-by-step manner to create a good environment for enterprise civilization construction; Second, we must have a strong management mechanism, establish and improve various rules and regulations, business processes, standardize operating procedures, and clarify responsibilities, so that spiritual civilization construction can operate effectively under institutionalized and standardized management. Third, there must be a perfect incentive and restraint mechanism to link the achievements of spiritual civilization construction with economic benefits. The construction of spiritual civilization has reached the standard, and bonuses, promotions and salary increases should also be paid. Cadres who have made outstanding achievements in spiritual civilization construction and economic construction shall be reused by the organization department; Cadres with average achievements in spiritual civilization construction should be seriously criticized or avoided even if they have achievements in economic work. The implementation of the "one-vote veto" in spiritual civilization construction will reverse the situation that individual departments "say important, do secondary and are not busy" in spiritual civilization construction. The fourth is to strengthen the supervision and inspection mechanism. To do a good job in the construction of spiritual civilization, we must use the system to ensure that: we must establish a supervision and inspection system, standardize and clarify the principles, contents, methods, ways, rewards and punishments of supervision and inspection, and ensure that all work has rules to follow and evidence to follow; It is necessary to broaden the channels of supervision and inspection, earnestly strengthen the comprehensive inspection and supervision of functional departments on all links in the process of enterprise civilization construction, give full play to the role of external mechanisms such as "180" complaint desk, social supervisor and tip-off telephone, and conduct supervision and inspection through multiple channels and directions.

The construction of five windows is the top priority of enterprise civilization construction.

Telecom industry has many points, long lines and wide distribution, and its business work is trivial and complicated, involving thousands of households. The civilized window demonstration site has high standards and strict requirements, and has great social impact. Window service permeates all aspects of enterprise and user contact. Grasping the main contradiction of window construction and correctly handling various relations are very important for creating a model window of enterprise civilization and promoting the construction of enterprise civilization as a whole. Through the practice of enterprise creation in recent years, we should focus on the following aspects in window construction: (1) Handle the relationship between quality service and civilized window construction in ideological understanding. Civilized window creation activities have higher level and stricter standards than quality service activities. The author thinks that the activity of creating civilized window covers the content of high-quality service activities, and high-quality service is one of the important contents of creating civilized window. Creating a civilized window cannot be equated with quality service activities, and the two cannot be mentioned in the same breath.

The basis points are different. High-quality service activities are put forward in view of the widespread unhealthy trends in the industry in society. It is a measure to curb unhealthy trends in the industry. Civilization window construction activity is a new attempt to improve the level of enterprise spiritual civilization construction on the basis of realizing the fundamental improvement of industry style. Different standards. At that time, quality service activities were a measure to change the work style of the telecommunications industry. As a general term, it has the characteristics of surprise and singleness, and there are no strict norms and assessment standards. The effect of enterprise's quality service activities is not linked to economic interests and is not binding. Creating a civilized window is an important content for enterprises to create spiritual civilization, and it is an inevitable requirement for enterprises to establish their own good image and improve their overall quality under the conditions of socialist market economy. It is continuous and integral. There are scientific and standardized assessment standards. The service commitment system in the construction of civilized window is directly related to the economic interests and image of enterprises, and has a strong binding force on enterprises. Different status. As a general requirement for enterprises, quality service activities are extensive and general. As a concentrated representative of an enterprise, the window of civilization has obvious typical demonstration function.

(2) In infrastructure construction, the relationship between "hardware" and "software" should be properly handled. The "hardware" construction of creating a civilized window mainly refers to the improvement of communication equipment, business facilities and business premises, and so on. The construction of "software" mainly refers to the construction of human quality and management system.

"Hardware" is the foundation and "software" is the key. The construction of "software" focusing on the quality of employees is particularly important. The first is to establish a perfect training mechanism. The ideological quality and professional quality of employees are not innate. Take the methods of on-the-job study, short-term training and off-the-job rotation training, constantly educate employees on professional responsibility, professional ethics and professional discipline, standardize enterprise behavior, establish a new atmosphere in enterprises, often organize employees to learn new businesses and technologies, and constantly improve their professional and technical quality to meet the needs of high-standard work. The second is to establish a standardized assessment and incentive mechanism. Modern management theory shows that standardized assessment and timely encouragement are conducive to mobilizing people's enthusiasm. In practice, we can see that the number and quality of employees, user evaluation, employee evaluation, organizational assessment and other factors are combined for regular assessment. The assessment results will be announced to employees, and those who are outstanding will be rewarded, while those who are unqualified will be criticized and educated until they are laid off. Ensure that the "window" staff are in dynamic management, enhance the sense of crisis and stimulate the spirit of continuous progress. So as to achieve the purpose of "serving with heart", building a civilized window and cultivating new people with "four haves".

(3) In terms of service content, we should properly handle the relationship between public commitment and legal operation. Commitment to highlight key points and do what you can. As a kind of contract, commitment has legal effect and is binding on enterprises once it is published. Carrying out the commitment system is a comprehensive test of the comprehensive quality of enterprises. Promise to adapt to the strength of the enterprise and not be bound. If you belong to an enterprise, you must promise what you can do under the existing conditions; The existing conditions are not mature, but those that can be achieved through hard work should be promised; If the existing conditions are not available at all, the commitment shall be suspended.

(4) In the promotion, the relationship between "point" and "surface" should be properly handled. Civilization window demonstration site is the experimental field of enterprise spiritual civilization construction. "A single flower is not spring, but a hundred flowers are spring." . Promote the construction of enterprise spiritual civilization through typical demonstration. In the relationship between "point" and "surface", we should focus on three links. The training mode should be comprehensive. The window of civilization demonstration site is not formed spontaneously. It is the result of the participation of employees in the window department, the correct leadership of the party organization and the active cultivation of functional departments. Cultivating civilized window demonstration sites requires necessary material input, but more importantly, spiritual input. Through serious ideological education, cultivate employees to establish a correct outlook on life and values, and educate employees to realize their self-worth in serving the people; Establish the spirit of love and dedication, and make dedication based on the post; Set up the service concept of "leave trouble to yourself and give satisfaction to customers". At the same time, it is supplemented by intellectual support, such as establishing a scientific system, creating a harmonious atmosphere, summing up experiences and lessons, and so on. Summing up typical examples should be objective. The exemplary role of advanced models is mainly embodied in image demonstration and experience demonstration. Image demonstration gives people intuitive feelings, and experience demonstration gives people rational enlightenment. Just as the experimental base should produce good results, the civilized demonstration window should also produce more good experiences. Typical experience should be authentic, can truly reflect the typical appearance, reflect the typical essence and mainstream, accurately reveal the inherent law of typical growth, and give people enlightenment.

Advocate typicality and be pragmatic. Typical is not classic and cannot be perfect. In practical work, on the one hand, we should summarize and popularize the experience of demonstration sites in time. Find one, sum up and popularize one. Mature suppliers learn from each other, while immature suppliers learn from each other and play a demonstration role. On the surface, valuable experiences and practices can also be used for reference to promote and improve each other. On the other hand, don't copy the typical experience mechanically, because the situation between departments is very different, and the promotion and learning of typical experience can't be the same, nor can it be copied mechanically. The establishment of enterprise civilization window can not be unified and fixed, and we should encourage the construction of civilization windows with different styles and characteristics according to their respective characteristics. In short, the construction of civilized enterprises must be carried out closely around the center of economic construction, and at the same time, we must attach importance to the construction of spiritual civilization of enterprises as much as economic work. Only in this way can the two civilizations of enterprises promote each other, develop harmoniously and advance simultaneously.

In fact, corporate culture and civilization are empty words. ...

The best corporate culture is that employees are willing to devote their lives to this enterprise. ..

The best corporate civilization is that employees stay in this enterprise not to make money.

The best enterprise management is: no management ... high self-control. ...