The rider took a photo, but the takeaway was lost.

First of all, you should contact the customer service of the takeaway platform, explain the situation and seek a solution. Generally speaking, if the rider has confirmed the delivery and provided photos of the delivery, the responsibility may be attributed to the consumer himself.

The rider may be accused of leaving the takeaway in an unsafe place without the consent of the consumer. Try to sign in person when you receive the takeaway, or choose a safe receiving place to prevent similar situations from happening. At the same time, you can also ask the rider to provide more evidence, such as videos, when the takeaway is delivered, so that there is enough evidence to support your claim when there is a problem. How to effectively communicate and reduce take-away disputes;

Preserve evidence: When there is something wrong with the takeaway, the first thing you should do is to preserve relevant evidence. If it is a wrong meal or food quality problem, you can take photos or videos and leave strong evidence. Evidence is not only helpful to solve disputes, but also a necessary basis for subsequent complaints.

Negotiation with merchants: In case of take-out problem, contact the merchants at the first time and negotiate with them. Merchants will give solutions according to the situation, such as reissue meals or refund. If the merchant refuses to negotiate, he can also make a complaint through the customer service of the takeaway platform.

Complain through the takeaway platform: If the negotiation with the merchant is fruitless, you can make a complaint through the customer service of the takeaway platform. The takeaway platform will send professional customer service staff to mediate and provide solutions for consumers.