Post-management and rationalization process of studio

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Chapter I General Principles

Article 1 In order to improve the management efficiency, improve the work enthusiasm of all employees and make it evidence-based, the company has formulated the Articles of Association Law, which all employees must abide by during their tenure in the company.

Article 2 These Provisions apply to all employees of the Company, including external employment, employment, part-time, job transfer, support, temporary employees and part-time employees.

Article 3 All employees of the Company must abide by the matters stipulated in the Articles of Association, and make a separate announcement and join the amendments to the Articles of Association.

Article 4 Where the Articles of Association law conflicts with the departmental system, the management system of the Articles of Association shall generally prevail, but in special circumstances, a ruling may be made after deliberation and announcement by the general manager. .

Article 5 In the Articles of Association, it is listed as a necessary manual for promotion assessment, salary increase and promotion, and all new employees or employees with poor performance should implement on-the-job education.

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Chapter II Company Structure and Duties of Departments

Article 1: The company is responsible to the manager, and the company has a general manager to exercise the company's highest management decision-making power.

Article 2: The resident CEO of the headquarters is the spokesman of the general manager, who exercises the management, rewards and punishments and other related rights granted by the general manager and is directly responsible to the general manager of the company.

Article 3: Each major department of the company shall have department heads, who shall be responsible for the implementation of the rules and regulations of the department and the overall assessment of employees under the direct leadership of the CEO of the company, and be responsible to the CEO.

I responsibilities of the manager (chief resident executive officer)

1, responsible for handling all the affairs of the photo studio, leading all the staff to work hard and accomplish all the goals set by the enterprise.

2. Formulate the operation direction and management objectives of the studio, including defining a series of rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels and supervising their implementation.

3. Make the market expansion plan, read and analyze the monthly report in detail, check the business progress and the completion of the business plan and take countermeasures to ensure the smooth operation of the studio.

4. Establish and improve the organizational system of the photo studio to make it reasonable, streamlined and efficient. Preside over the weekly ministerial meeting, convey the relevant instructions, documents and notices of the general manager and the company, coordinate the relationship between various departments, and make the studio have an efficient working system.

5. Improve the financial system, read and analyze the daily, monthly and quarterly financial statements, check and analyze the monthly operation, urge the financial department to do a good job in cost control and financial budget, check the income and expenditure, and guide the financial work.

6, regularly patrol the work of various departments, check the quality of service, timely find problems and solve problems. Strengthen the safety management and maintenance of the photo studio.

7. Guide the discipline work, cultivate talents, and improve the service quality and staff quality of the whole enterprise.

8, set an example, care about employees, rewards and punishments are clear, so that the studio has a high degree of cohesion, requiring employees to complete their jobs with a high degree of enthusiasm and responsibility.

Responsible for the recruitment, assessment, reward and punishment and promotion of studio staff.

Second, the marketing department minister job responsibilities

1, earnestly implement the tasks assigned by the manager.

2. Assist the manager to manage the department, plan and expand the business of the enterprise.

3. Responsible for the preparation of the department's business plan and implementation plan, assessment and evaluation of the work of the department's employees, and supervision of the department's employees to complete the business plan.

4. Understand the relevant market situation and the status quo of the same industry, and put forward the planning scheme for the manager's reference and decision-making.

5. Coordinate the relationship between the employees of the department and with the departments of the studio to improve the cooperation ability of the employees.

6, lead by example, lead the department staff to serve every customer, try to avoid running orders or destroying orders.

7, customer first, warm service, civilized and polite, pay attention to hygiene, serious and responsible work, loyal to their duties, decent style, set an example of professional quality.

8. Be responsible for the attendance, work arrangement and assessment of department employees, and recommend an outstanding employee to compete for the "Studio Outstanding Employee Award" every month.

9, daily statistics of passenger flow and signing rate, understand the reason of customer churn, find a solution and report to the manager.

10, solve emergencies in time.

1 1. Supervise employees not to take photo studio items without permission, and enhance employees' awareness of saving.

12, release the upper information, upload the lower information, and coordinate the relationship between employees and the photo studio.

13. Hold regular departmental meetings to discuss and solve problems in the work process and report to the manager.

14, once a month, and submit the technical assessment and comprehensive performance service evaluation of employees in this department to the manager at the end of the month.

15, inspection of health responsibility area (reception area on the first and second floors)

Job responsibilities of the store

1, establish the idea of customer first and service first, have a strong sense of responsibility, be polite, be enthusiastic in service, and stick to your post without seeking personal gain.

2. Have good professional knowledge and conversation skills, receive visitors with enthusiasm, initiative, courtesy, dignified appearance, sensitive response, strong adaptability, and be good at using language skills to provide customers with the best service.

3. Responsible for the arrangement, reception, reservation, sample selection and filming of customers.

4. Familiar with the professional knowledge of the photo studio, able to meet the requirements of customers and answer related questions.

5, strictly abide by the rules and regulations of the studio and employee code, do not leave without leave, pay attention to professional ethics, and strive to do a good job in the store.

6. Have an honest and enthusiastic attitude at work, and consciously safeguard the reputation of the studio. It is strictly forbidden to have any behavior that violates professional ethics.

7. Pay attention to send greetings when seeing the guests off. The word "please" in the service begins with "thank you".

8. After the customer leaves, check whether there are any left-over items in time. If yes, report to the minister, make an inventory, record and inform the customer.

9. Customer files must be kept during the service period and sent to the customer service department after the service.

10. Clean the desktop, ashtray, photo album, tables and chairs in time to keep the style of the store.

1 1. Obey the arrangement of the minister and cooperate with other personnel in the department to do their jobs well.

12. Remind customers to pay the full amount when taking photos. If the handlers are responsible for not paying the full amount on the same day, they will pay on the specified date after seeing the samples.

13. Stand in shifts as required. When changing shifts on guard, it is forbidden to rely on tables, chairs, doorposts and documents (room reservation form, room change form, film purchase form, etc.). ) Be sure to be detailed and complete.

14. When selecting films, the accompanying candidates must indicate the specifications behind the samples for customers to confirm. If there is any mistake, change the size or write the wrong number of pieces, and compensate according to the price.

15, the gift of the store really depends on the scope of authority. If it exceeds the authority, it must be verified and signed by the minister, otherwise the performance will not be counted. If it causes losses to the company, I will be responsible.

16, maintenance and cleaning of health responsibility area

Three. The duties of the minister of makeup department

1. Manage attendance, scheduling, grooming, vacation and other matters of all employees in this department (for example, I need to make attendance scheduling and work agency in advance when I take vacation).

2. Instruct assistants and makeup artists on overall modeling, professional skills, service attitude and common service standard terms.

3. Arrange the customer's makeup time and bride's makeup service in advance to ensure smooth operation.

4. Urge the makeup artist to assist the store to look at the samples, grasp the advantages and disadvantages of the works in time, and improve them immediately.

5. Coordinate and communicate with the manager and department heads every day, and convey the coordinated contents, so as to achieve all knowledge and strive to improve work efficiency.

6. Assistants and makeup artists who are detrimental to the company's image or dereliction of duty have the right to demand punishment. .

7. If you take more than 30 pairs of photos every day, plan the shooting process the day before, hold a meeting with the makeup department to implement the main points, and coordinate with the sales department and photography department.

8. Use effective leadership methods to motivate employees' morale, improve work efficiency and supervise the cosmetics department to carry out its work effectively, and urge employees of this department to communicate with customers to ensure that customers are satisfied with the service of this department.

9. Coordinate with all departments in good faith and answer their related work inquiries.

10, once a month, and submit the technical assessment and comprehensive performance service evaluation of employees in this department to the manager at the end of the month.

1 1. Supervise the hygiene and cleaning of dresser and jewelry area every day.

12, control the quality of makeup modeling, ensure the quality of works, and innovate new works regularly.

13. Understand whether the dresses worn by the newcomers (including men's dresses) are appropriate, and communicate with the guests.

14, inspection of health responsibility area (cosmetic area)

15, once a month. At the end of the month, submit the technical assessment and comprehensive performance service evaluation of employees in this department to the Human Resources Department.

Job responsibilities of makeup artists and assistants

1, customer first, warm service, good manners, cleanliness and hygiene, careful and conscientious work, decent style, selflessness, good professional ethics, compliance with various rules and regulations, and obedience to work arrangements.

2. Respect the master, cooperate with the master to do every step of receiving customers, warmly receive customers, and actively solve things for customers. (Assistant)

3. Come to the company ten minutes in advance when you are on duty, and do a good job in cleaning the makeup area and cosmetics.

4. Obey the arrangement of the minister, treat guests honestly, assist the minister and other employees in the department to do a good job, and consciously abide by the rules and regulations of the studio and the employee code. Don't leave your post without leave, and don't do anything unrelated to your post when you go to work.

5, have a certain understanding of makeup technology, can independently do a good job of matching powder makeup and clothing jewelry, and can master the basic operation mode of makeup technology. (Assistant)

The responsibilities of photographers and assistants

1, customer first, warm service, good manners, cleanliness and hygiene, careful and conscientious work, decent style, selflessness, good professional ethics, compliance with various rules and regulations, and obedience to work arrangements.

2. Respect the master, cooperate with the master to do every step of receiving customers, treat customers warmly, and actively solve things for customers. (Assistant)

3, have a certain knowledge of photography technology, understand and master the basic operating procedures of photography technology (assistant)

4. Obey the arrangement of the minister, treat guests honestly, assist the minister and other employees in the department to do a good job, and consciously abide by the rules and regulations of the studio and the employee code.

5, assiduously study business technology, and have a sense of innovation, to assist the master (assistant) to do a good job in photography.

6. Smile service, be polite and enthusiastic. Never leave the word "thank you" at the beginning of the word "please" in customer service. Ask customers' preferences and requirements patiently and carefully, try your best to serve customers, make them satisfied, and send greetings when leaving.

7. Go to the makeup department in advance to find out how many customers took pictures that day and how many sets of clothes each customer had for arrangement.

8, maintenance, maintenance of photographic equipment and the environmental sanitation of the studio.

9, when shooting, take the initiative to act as a funny role, so that customers and photographers can enter a good atmosphere to complete the shooting task.

When shooting, the background cloth, lamps and appliances should be adjusted in time at the request of the photographer. (Assistant)

10, after shooting a suit, you should send the customer to the makeup assistant and open and close the door for him. Don't let the customer leave alone.

1 1. When posing for customers, do not damage the customer's shape and makeup, and do not breathe directly in front of the customer.

12, clean the studio, clean the photographic equipment, check whether it can work normally, and solve problems in time when found.

13. Put the props back in time after use, and don't throw them around. After work, turn off all power supplies in time and put away photographic equipment.

14. It is strictly forbidden to take photos automatically with the company's photographic equipment and props, and it is strictly forbidden to take the company's equipment out of the company.

15, constantly improve their photography skills, constantly innovate, keep up with fashion, and serve customers with the latest professional attitude.

16, cleaning and maintenance of health responsibility area

Duties of the minister of digital arts.

1, manage the department well and earnestly complete all the work assigned by the manager.

2, familiar with the operating procedures, according to the design requirements, ensure the quality, finish on time, check at any time.

3. Supervise employees to make full use of art supplies and cultivate a sense of saving.

4, responsible for art supplies procurement report.

5. Hold regular departmental meetings to convey instructions from superiors and master employees' thoughts.

6. Lead employees to understand artist trends, album styles and new production methods.

7. Supervise employees to maintain the working environment and improve their own quality.

8. The attendance, work arrangement and assessment of employees in this department shall be rewarded and punished according to the system.

9. Keep all kinds of consumables properly, and urge employees to keep the workplace clean and tidy.

10, quality inspection of back membrane and outer membrane

1 1, Inspection of Health Responsibility Area (Art Department)

12, once a month, and submit the technical assessment and comprehensive performance service evaluation of employees in this department to the Human Resources Department at the end of the month.

Manpower (customer service, planning department)

1, responsible for organizing and implementing the company's business promotion and sales activities, and establishing and improving the company's popularity.

2. Understand the market information and conduct market analysis; Understand the situation of peers, collect business information and intelligence, and make suggestions and reports to the manager, so that the construction and operation of the company can be based on reliable information.

3. Pay courtesy calls or telephone greetings to customers and related units who have business contacts, and make contact to enhance mutual feelings.

4. Every year, on holidays and major commemorative activities, we should send congratulatory messages, congratulatory letters or New Year cards to units and individuals and customers who have business contacts, and some of them can be invited to participate in celebrations or commemorative activities organized by the photo studio.

5. Introduce the photo studio to the guests, understand the needs of the guests, satisfy the guests as much as possible, appease the customers who have opinions, and strive to save the lost customers.

6. Be warm and friendly to the guests who come to the store for inspection and visit, and introduce them carefully to leave a good impression on the guests.

7. Master and understand the workflow of each department in the studio, and be familiar with your own business.

8. Collect public opinions inside and outside the workplace at any time, and evaluate the image of the studio in the public. Understand the public relations activities of competitors.

9. Understand and master the birthday or anniversary of customers, and send congratulatory messages or greeting cards.

10, responsible for the supervision, punishment and implementation of the discipline, code of conduct and rules and regulations of all employees of the company (truthfully report the inspection results every day).

1 1, responsible for booking and sorting customers who have not taken photos, urging goods and picking up customers, and responsible for quality inspection of finished products.

Post-sampling group:

1, responsible for customer sample selection and detailed records.

2. Fill in the sample selection form truthfully and in detail, and send it to the Digital Art Department in time.

3. Check the customer's sample readings every day, and remind them in time if they don't see the samples on time.

4. Help fill in the customer feedback form.

5. Make statistics on VIP cards and electronic photo albums of customers and hand them over to the Digital Department.