What if the camera doesn't open, gets stuck, or turns on the black screen?

If you encounter the situation that the camera can't open, get stuck or open the camera's black screen, we suggest that you carry out the following troubleshooting.

Check the camera

Please check whether the camera can work properly. It is recommended to remove the protective shell or protective film that may block the camera. Metal or magnetic protective covers or camera accessories may interfere with the camera on the device.

Upgrade mobile phone

It is recommended to upgrade the mobile phone to the latest version and restart the mobile phone before the test.

Update the camera application

Check whether the version of the camera application is the latest version. If not, please upgrade to the latest version before testing. If it is the latest version, try to clean up the application data and cache before the test, and clear the application data and cache path: long press the application icon-application information-storage occupation-clear storage space/clear cache;

Reset mobile phone

If the problem still can't be solved, it is recommended to reset the phone after backing up the data and try again. Path: Settings-Other Settings-Restore Phone-Completely Erase All Data (Restore Factory Settings).

Contact customer service

Note: The above methods are applicable to the systems of ColorOS 1 1 and above; If the above can't solve your problem, please contact one plus customer service for more help.