Skills of obtaining customer's telephone number

Skills of obtaining customer's telephone number

The customer's phone number is very important to every seller. Here I have compiled some tips on how to get the customer's phone number, hoping to help you:

1. Why don't customers want to leave their phone numbers?

After customers leave the store, the only way for sales consultants to keep in touch with them is by telephone, but many customers are reluctant to leave their mobile phone numbers. Why? We have summarized it for six main reasons.

1. Afraid of being harassed by insurance companies, telecom companies or other companies that send spam messages. I'm afraid that sales consultants will call or send text messages like them, which will affect my normal life.

2. I am afraid of losing the initiative. I am worried that after giving the telephone number of the sales consultant, I may receive a sales call from the sales consultant at any time, disrupting your decision-making rhythm and thus losing the initiative.

3, afraid of revealing personal information, telephone number is also a part of personal information, afraid of revealing to others, bringing inconvenience to your work and life.

4. I am afraid of receiving calls at inconvenient times, such as receiving calls from sales consultants during meetings, breaks or other inconvenient time periods, which will cause inconvenience to myself.

5. Without justifiable reasons, the sales consultant's actions, timing and words are blunt when asking for the phone number, and there is no justifiable reason.

6. The customer is not really interested in buying a customer, just to see, a potential customer who is not really interested in buying, or a disguised investigator of a competitor, afraid of revealing his identity, so he is unwilling to leave his phone number.

Second, 9 ways to leave a customer's phone number.

If you don't track sales, you will end up with nothing. This is the basic sales knowledge that every sales consultant knows. The premise of tracking is to leave the customer's phone number as much as possible. To sum up, there are nine ways:

1. Just sit down and negotiate. Physiologically, the part that accounts for a large proportion of the human body is the buttocks. Most people have a kind of inertia. Once they sit down, they don't want to stand up again soon if there is nothing urgent.

So after the product introduction, as soon as we sit down, the sales consultant will take out the telephone directory for the customer to fill in. There must be a long list of phone numbers left by customers in the phone book. If customers see the phone numbers left by others, they will be given two psychological hints. First, all other customers have left their phone numbers. It seems that I should leave them, too, otherwise it would be inappropriate. This is the herd mentality at work. The second is to fill in the phone number as soon as you sit down and give him a feeling. If you don't fill in the phone number, you won't have a chance to negotiate. In order to get the opportunity to negotiate with the sales consultant, you can only leave your own phone number.

2. When the customer makes a promise, ask for it from the customer. When the customer makes a purchase commitment to the sales consultant in order to find out the preferential price information, the sales consultant should pretend to be suspicious. Can you really make a decision today? In order to prove that what you say counts, the customer will give a positive answer. At this point, the sales consultant can say:? Since you are so sure, please leave your phone number first, and I'll make sure it's true. If the phone number is not true, you must be lying to me. ? Positive methods are usually very effective.

3. When customers ask about preferential activities, they are required to provide preferential activities. When the customer asks if there are any preferential price policies, the sales consultant can pretend that there are few preferential policies now, and it may take some time to get them. If there is, they must inform the customer immediately, so they ask the customer for the phone number directly so as to inform them in time.

4. When making friends, you should. When chatting with customers and finding that they are fellow villagers or have some common preferences, tell them directly:? It turns out that we are still fellow villagers. When the villagers meet, they will contact more in the future, leave each other's phone numbers and keep in touch in the future. ? Then take out your mobile phone, make an action of inputting the phone number, and let the customer tell you the phone number. If you find a common hobby, such as photography lovers, say it immediately. Oh, so you like photography, so do I, and I'm a member of the Photography Association. We often engage in outdoor shooting activities of nude models. Please leave your phone number. I will definitely invite you to participate in the next activities of the association. It was fun. ? It is also to take out your mobile phone and enter the phone number, or you can ask the customer to say the phone number in a proper way.

5. Ask for price concessions. When the price is negotiated to a certain extent, if the customer asks the sales consultant to apply to the manager, the sales consultant can play a trick and say to the customer: Sir, if I go to the manager to apply for price concessions, you must provide your real phone number. I'll go to the manager later, and the assistant manager will send a message to your mobile phone for your confirmation. If I don't receive your confirmation, he won't agree. ? At this time, the customer can only provide the real phone number, and the sales consultant immediately enters the mobile phone number into his mobile phone in front of the customer and dials again to confirm.

6. Ask for a business card when exchanging again. When the customer first enters the store, the sales consultant has generally given his business card to the customer, but in the process of walking around the exhibition hall, the customer is likely to lose the business card of the sales consultant, whether it is lost or not. If the sales consultant forgets to ask the phone number when the customer sits down, he will take out another business card in time and hand it to the customer. If the customer already has the business card of the sales consultant, he will say no, he already has it. The sales consultant should say at once:? But I don't have your phone number yet. Leave one. ? When a sales consultant voluntarily submits a business card to a customer, even if the customer refuses to accept the business card, he will have a psychological pressure to get benefits and give back, so he may give his phone number at the request of the sales consultant.

7. Tell customers to ask for it when they have a chance to win the prize. After introducing the product to the customer, tell the customer that the store is holding a prize draw. The basis of the lucky draw is to put the small ticket with the customer's real phone number and name in the lucky draw box for the lucky draw, so take out the small ticket for the customer to fill in. When the customer fills in the form, the sales consultant will call the customer to confirm that the phone number is true and valid. In order to win the lucky draw, customers will also provide their real personal phone numbers.

8. Ask for gifts. Specialty stores can engage in some courtesy activities. When customers receive gifts, they need to fill in a customer information registration form first, and then distribute the gifts to customers. This method can also get the phone number of the customer.

9. If all the eight methods mentioned above are useless, the customer is getting up and leaving the store. Although it is too late, you must never give up. You can chase the customer with a note and say: Please leave your phone number, sir. As soon as we have any preferential activities, I will definitely let you know. Don't worry, I won't bother you during your break, and I won't call you for no reason. If you don't leave me a phone number, our company will think that I didn't receive you well and didn't do a good job in service. I will be fined by the company, 50 yuan. Please leave your phone number, sir. Look, I followed you to the roadside. What would you think if I were your employee and served your customers so attentively? It is not easy for us to sell cars. Leave your phone number. ? The sales consultant said this while sending the customer away, not only to the entrance of the exhibition hall, but also to the entrance of the shopping mall, and went on. The customer left his phone number as soon as he let go.

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