Requesting a summer survey report for the tourism management major!

During the summer vacation of 2005, at the call of the school league committee, I contributed to Jiaozuo’s “Four Innovations”. In order to improve my abilities in all aspects and deepen my understanding of society, I participated in the The summer vacation part-time tour guide training social practice activity (July 10, 2005 - July 25, 2005) was hosted by the Youth League Committee of the school, organized by the Youth League Committee of the School of Mathematics, and strongly supported by Jiaozuo Shenzhou Travel Agency. Jiaozuo Shenzhou Travel Agency was established in May 1999. It is a tourism enterprise with independent legal personality approved by the provincial and municipal tourism bureaus and registered with the Jiaozuo Industrial and Commercial Bureau. The company's headquarters is located in the Great Hall of the People in Jiaozuo, the political, economic and cultural center of Jiaozuo City. It currently has 118 employees, including 60 full-time tour guides, 95% of whom have a college degree or above. After 5 years of development, a rigorous and scientific management system has been formed. It now has a "ground reception center, group center, transportation ticketing center, tour guide center, external linkage operation, successful planning, and hosting of many trains, special trains, large teams, etc." The annual reception of large-scale events is more than 50,000. It is one of the largest, strongest and most reputable travel agencies in Jiaozuo, and it is also a banner set by the provincial and municipal tourism bureaus in Jiaozuo's tourism industry.

From 1999 to 2001, it was awarded the "Excellent Travel Agency of Henan Province" by the Henan Provincial Tourism Bureau for three consecutive years for focusing on quality and keeping credibility. In 2002 and 2003, it was awarded the "Best Travel Agency of Henan Province". From 2000 to 2003, it was awarded the "Excellent Travel Agency of Henan Province" by the Jiaozuo Municipal Party Committee. , the municipal government awarded the honorary title of "Advanced Unit in Tourism Work in Jiaozuo City": in 2001, 2002, and 2003, it ranked first in the thousand-point assessment of Jiaozuo City Travel Agency; Wei Junling, the manager of the Ground Access Center, Liu Youxin, the manager of the Tour Guide Center, successively Awarded as "Civilized Tour Guide of Henan Province" and "Outstanding Young Tour Guide of Henan Province" by the Provincial Civilization Committee, the Provincial Youth League Committee and the Provincial Tourism Bureau. In such an excellent enterprise, more than 50 students in our group received systematic tour guide training. , during the half-month training, from the first day, Tour Guide Center Manager Liu Youxin began to teach us daily about tour guide affairs, tour guide laws and regulations, Chinese tourism geography, tour guide accident handling, mountain tour guide simulation, seaside tour guide simulation and other basic tour guides. Skills, at the end of the training, Jiaozuo Shenzhou Travel Agency Co., Ltd. also organized us to follow tour groups to several cities such as Qingdao and Rizhao to experience the work of tour guides in person. We also mastered necessary tourism knowledge, such as: Tour guide service quality standards. (1) · Tour guide service quality standards (2) · Travel agency management regulations 1 · Travel agency management regulations 2 · Interim regulations for travel agencies to handle travel accident insurance · Things to note when traveling to Hong Kong and Macao · Notes on travel rules by plane · Children are given preferential treatment when traveling by train · In the event of an accident What to do·Personal passport application·Instructions for tourist accommodation·How to take photos in caves·Instructions for railway passengers·"Photography is prohibited" at cultural relics attractions. More importantly, our communication skills have been greatly improved and we can handle all aspects of relationships well. What I feel most deeply about myself is: 1. Treat people sincerely. When I stepped into the office, I saw a few unfamiliar faces. From that day on, I developed a habit of seeing them every morning. We have to say "morning" or "good morning" with a smile, which is a sincere greeting from the bottom of my heart. I always feel that there are often subtle things that are easily overlooked by us, such as a gentle greeting, but it expresses the most. The care for colleagues and friends also made others feel valued and cared for. In just a few days, I became one with my colleagues, and I thought that it was not like I became a "transparent person" at all. My sincerity has earned the trust of my colleagues. They treat me as a friend and are willing to assign work to me.

2. Be good at communication. Communication is an important skill and ability, and it must be used skillfully at all times. To get to know someone, you must first remember their name. To understand a person requires in-depth communication. And you have to take the initiative to do these.

3. Have enthusiasm and confidence. In fact, no matter what industry you are in, enthusiasm and confidence are indispensable. Enthusiasm makes us passionate about work and willing to strive for the same goal; patience makes us treat work meticulously, strive to do every detail well, and strive for excellence. Only when passion and patience complement each other can the most beautiful sparks be created and work can be done to its best.

5. Take the initiative

When you have a choice, take the initiative in your own hands. I think many people, like me, did "chores" like copying and typing when they first entered the internship unit. Maybe your colleagues think that you are a junior and should start with small things, but sometimes it is because they don’t know what you can do. Doing "chores" is necessary for work, but it doesn't teach me anything. I decided to change my destiny. Some things cannot be chosen, but some things can be chosen. Of course, you must complete your job seriously, but bravely "asking for help" can win you more opportunities. As long as you ask, study, and do diligently, you will have unexpected gains.

6. Be organized

If you don’t want yourself to be in a hurry in an emergency, you must develop a good habit of being organized. "Everything must be organized," this is the advice Manager Liu gave me. The same goes for other jobs. Being organized can help you get twice the result with half the effort. A Chinese master who is quite successful in the field of American television told this story: When he was a department manager, the president was surprised that he could handle the mountains of letters every day, while the desks of other managers were always messy and full of letters. . The senior brother said, "Although there are a lot of letters every day, I sort them by urgency and importance and deal with them one by one." The president then extended this practice to the entire company, and the operation of the entire company became Orderly and efficient. Developing a good habit of being organized can benefit us a lot at work. Participating in social practice for the first time, I understand that social practice for college students is a good form to guide our students out of school, go to society, contact society, understand society, and join society; it is a way to encourage college students to participate in reform and opening up, learn from workers and peasants, and cultivate and train their talents. A good channel; an effective way to improve your thinking, cultivate your character, and establish the idea of ??serving the society. By participating in social practice activities, it helps our college students update their concepts and absorb new ideas and knowledge. Half a month of social practice has passed by in a flash, but I have learned a lot from it, and these things will benefit me throughout my life. Social practice has deepened my relationship with people from all walks of life, narrowed the distance between me and society, and allowed me to broaden my horizons and grow my talents in social practice, further clarifying the path to success and the responsibilities of our young students. historical mission. Society is the big classroom for learning and education. In that vast world, our life value has been reflected, laying a more solid foundation for more intense competition in the future. I hope there will be such an opportunity in the future so that I can get exercise from practice.