What is the company's safety management plan?

I. Work attitude

1. Obey the leader-to the letter, obey the work arrangement and deployment of superiors.

2. Be strict with your duties-stick to your posts and don't leave, escape or sleep.

3. Honesty-be honest with superiors, colleagues and owners, and don't do extreme behavior.

4. Unity and cooperation-departments and employees should cooperate with each other, and Qi Xin should work together to solve difficulties.

5. Diligence and efficiency-carry forward the spirit of diligence and practicality, and finish the work with high quality and efficiency.

6. Study hard-study relevant professional knowledge (including but not limited to: safety, fire protection, etc.). ), constantly improve their professional level, and strive to improve the quality of service.

7. Diligence and thrift-have a good sense of thrift, work diligently for the public and save energy.

Second, the service attitude

1. Politeness-This is the most basic attitude of employees towards their hosts and colleagues. They use polite language at all times, starting with the word "please" and always saying "thank you".

2. Sincerity-sincerely receive the host.

3. Friendly-"Smile" is the most appropriate way to express friendliness, so you should greet your host with a smile and get along with your colleagues.

4. Enthusiasm-provide convenience and enthusiastic service for colleagues and owners as much as possible.

5. Patience-listen to the owner's requirements carefully and patiently, and try to deal with them without violating the company's regulations.

6. Equality-treat all owners equally, and there should be no distinction between rich and poor.

Third, gfd.

1. Employees must keep their clothes clean and tidy, dress according to regulations and wear work cards on their chests.

Don't wear shorts, vests or slippers in the workplace at any time.

3. Leather shoes should be kept clean and bright, and nails are not allowed to ring on the soles.

You should trim your beard every day, don't cover your ears and collar, and don't shave your head.

5. Face and hands must be kept dry and clean, without long nails (no more than 2 mm of fingers).

6. Keep your mouth clean before going to work and don't eat smelly food.

7. Don't comb your hair, pick your nose, tickle, sneeze, yawn or stretch in public, which will affect the company's image.

Fourth, behavior.

1. Generous and decent. When talking to people, look directly at them, don't look around.

2. In case of monitor or visitor, you should get up immediately to meet him. Please ask the visitor to sit down before you can sit down. When visitors leave, they should get up and walk away.

3. The correct standing posture is: the feet are naturally vertically separated and shoulder-width apart (the weight falls on the feet), the shoulders are flat, the head is straight, the eyes are looking straight ahead, and the chest is lifted and the abdomen is closed.

4. Sitting posture: the upper body is straight, the shoulders are relaxed, and the hands are naturally placed on the knees. It is not allowed to sit in a chair and lean forward, shake your legs and lift your feet.

5. Pay attention to walking posture: keep your eyes forward, keep your shoulders straight, swing your arms naturally, walk in parallel, don't look around, don't hold hands with others, and don't scratch your back; Walk gently in the corridor, don't run (except in an emergency).

6. Before entering the office of the superior leader or other departments, you should stand outside the door and tap three times, and you can enter only after you get permission; After entering, don't flip the indoor items at will; If the door was closed when you came in, you should close it gently when you left.

7. In and out of the office, you should take the initiative to open the door first, and please customers, ladies or visitors in the same industry go first.

8. Take the elevator politely, first in and then out, and don't make any noise or noise in the elevator.

9. On various occasions, smile when you meet colleagues or owners, and take the initiative to say hello.

Five, telephone answering

1. All incoming calls must be answered within three rings.

2. Pick up the receiver and say, "Hello, monitoring room!" , the tone is peaceful.

3. When talking, put one side of the microphone about 5cm below your lips, and try not to use the hands-free key.

4. Listen carefully to the other party's speech, record the reason, time, place and name of the other party's notice or message in detail when necessary, and repeat it to the other party.

Say goodbye after the phone call, don't throw the microphone hard.

Generally speaking, we don't make personal calls during office hours. If there is an emergency, don't talk for more than 3 minutes (no voice calls).

Working rules for security personnel

First of all, the instrument dress.

1. dressing the shall be distributed and worn according to the company's requirements. Uniforms should be kept clean and tidy, and all configuration signs should be complete and standardized.

2, strict discipline, not open collar, roll sleeves, pants; Be sure to tidy up the equipment in front of the mirror in the locker room before going to work.

3, before mount guard, must go to the designated point to change clothes after being laid off; Don't take uniforms and clothes out of the community; Clothing cleaning shall not affect normal work clothes.

4, security personnel instrument must be neat and correct, shall not leave long hair, beard.

Second, the post attitude

1, you must be energetic and focused.

2. When standing guard, hold your head up, chest up and abdomen in, and put your legs together. On the basis of standing, you must keep your steps steady, your arms swing back and forth naturally, and you can't have loose manners such as putting your hands in your underwear pockets and your hips.

3. When two people patrol their posts, they must be side by side, keeping the posture and pace of the posts uniform; When two or more people patrol or March together, they must stand guard in a column and keep a unified pace.

4. Smoking, eating snacks, chatting, sleeping in the post and other slack behaviors are not allowed during work.

Third, the obligation of civility and courtesy

1. Be kind to residents or guests, be patient and considerate, and behave naturally and gracefully.

2. Be polite to others. When residents or outsiders need to negotiate or manage according to the rules, they must salute before and after the start, and embody polite expressions such as "hello, sir and madam, excuse me, sorry to bother you, thank you for your cooperation" in practical work.

3. Prohibit any vulgar language and foul language.

4. Answer the questions of residents or guests clearly and to the point, and use Mandarin.

Fourth, the guard post

1. If necessary, ask people who enter and leave the community, speak politely, and do a good job in registration and guidance. Visitors must produce valid identity documents, fill in the visit registration form, explain the reason for the visit, and the name, address and telephone number of the interviewee.

2. discourage irrelevant personnel and unauthorized vendors from entering the community.

3. According to the Regulations on the Administration of Motor Vehicles in Residential Areas, traffic order in residential areas is managed, and irrelevant vehicles are not allowed to enter residential areas.

4. Be responsible for registering TV monitoring.

5. Be responsible for the registration and management of community mail sending and receiving.

6, the box must be kept clean and beautiful, irrelevant personnel shall not enter the box.

Verb (abbreviation for verb) patrol whistle

1, patrol duty personnel carry out patrol duty according to the daily schedule and the specified area and route.

2. The main contents of patrol duty include: asking strangers in the community, discouraging irrelevant personnel who have entered the community, and parking conditions of vehicles; The appearance of the building, roads, street lamps and related supporting facilities are in good condition, and unsafe hidden dangers are found in time to stop illegal acts and violations of the comprehensive management system of the community.

3. Seriously abide by the provisions such as gestures and polite expressions.

4, timely inspection records.

Security patrol service

Security patrol service

I. Purpose

Comprehensively patrol the management area to ensure the safety of the community (building) and maintain a good working and living order.

Second, the scope of application

Security patrol of management offices.

Third, the preparatory work

Make preparations and handover according to gfd's regulations on security personnel and the Handover System for Security Personnel.

Four. Working time arrangement

1. The security guard on duty should be on duty 24 hours a day.

2. Morning shift: 8: 00 ~ 16: 00, middle shift: 16: 00 ~ 24: 00, night shift: 24: 00 ~ 8: 00, and the morning shift, middle shift and night shift are rotated every ten days, that is,/kloc-every month.

3. Community patrol:

(1) patrol period: 20 minutes, 1 time, punching in once every hour, and patrolling the corridors and floors of all buildings in the patrol area once a week.

(2) Patrol method: No fixed route is established, but no "dead corner" or "corner drop" is left.

4. Building patrol:

(1) patrol cycle: patrol every 90 minutes.

(2) Patrol method: patrol from the sky, from top to bottom, from each floor to the basement in turn, and finally to the outside.

Verb (abbreviation for verb) the content of patrol inspection

Check the duty situation of each post: the monitor and supervisor are responsible for the daily patrol inspection of the duty situation.

1. During the shift change, the shift supervisors of both handover parties should check at each post: whether the handover is serious, whether the procedures are complete, and whether gfd complies with relevant regulations. Find problems, correct them in time, and make records.

2. The patrol monitor shall patrol each post every hour, check the patrol sign-in at least twice, and fill in the Security Work Class Checklist.

3. The supervisor shall inspect each position at least twice per shift and fill in the employee appraisal form.

4. If any carelessness or violation of discipline is found during the inspection, it shall be corrected in time, recorded and reported.

5. When the class is on duty, the monitor should be present immediately and handle it according to the relevant regulations. If it cannot be solved, report to the supervisor or management office for handling.

Baoanmen service

One, in the specified location, the specified direction, it is forbidden to take off the post.

Second, the upright posture is correct, the body is straight, the hands are behind, and the legs are spread apart. Don't be at ease or in other positions, smile and salute the leader.

Three, the property management area to implement 24-hour security services.

4. The opening hours of the property management area are from 5: 00 to 24: 00; When the doors are closed from 00: 00 to 5:00 the next day, the security personnel on duty should provide the door opening and closing service in time if there are vehicles coming in and out.

Five, scavengers, vendors and salesmen are not allowed to enter the property management area.

Six, rainy days to provide convenient umbrella or umbrella cover and other convenient services.

Seven, the implementation of the pass system, registration system and parking fee system for motor vehicles entering and leaving the property management area (the fee standard is implemented according to the provisions of the local price bureau). Vehicles carrying flammable, explosive, toxic and harmful pollutants are prohibited from entering the property management area.

Eight, to prevent large cars of 4 tons and above from entering the property management area (except special vehicles and mobile vehicles).

Nine, the handover post according to the standard operation.

Ten, rest in the designated place, to register the use of spare keys, do a good job of cleaning the rest place.

Eleven, during the induction period, you must enthusiastically answer all kinds of questions raised by the operators, and be polite and reasonable.

Twelve, large items must be accompanied by "items out card", after verification and signature. Strictly control the decoration construction personnel to carry large items out at night.

Thirteen, heavy objects, special objects are not allowed to go up the stairs from the elevator, must be clear to the operator or decoration personnel.

Fourteen, when the elevator of the property, equipment failure, immediately notify the equipment department, immediately notify the monitor when a major event occurs at night, according to the emergency plan.

Fifteen, property equipment and facilities are damaged, the parties should take it to the management office.

Sixteen, daily cooperate with the control room personnel to do a good job of cleaning and hygiene inside and outside the booth.

17. The monitor of each class shall conduct a class inspection on the work of this class according to the inspection standard, and fill in the Safety Work Class Inspection Form. (see annex)

Eighteen, daily inspection

1. The security supervisor of the management office shall inspect the work of the security team and security guards according to the Inspection Standard for Security Work and the Class Inspection Form filled out by the monitor of each class, and fill in the Employee Appraisal Form.

2. Patrol inspection: the supervisor in charge of safety work should check all safety work according to the standards.

Nineteen, weekly inspection, monthly inspection

The person in charge of the management office and the property management manager shall conduct weekly inspection and monthly inspection on the management department according to the standard, and conduct a comprehensive inspection on the security work respectively, and fill in the weekly inspection and monthly inspection forms respectively.

Professional ethics of security guards

First, love their jobs, be loyal to their duties, put into service with a high degree of professionalism, earnestly perform their duties, work hard, and successfully complete the security tasks.

Second, abide by the law, be brave in protecting the law, study the law, abide by the law and use it carefully, and win the recognition of the society and the trust of the owners (tenants) with quality service.

Third, regardless of personal gains and losses, be willing to contribute.

Fourth, perform duties in a civilized manner and be polite to others.

Five, honest, not for personal gain. Security guards must be honest and self-disciplined, adhere to principles, act according to the rules, and do not give any opportunities to those who violate the law and discipline.

6. Respect the old and love the young, be ready to help others, collect money, and establish a new trend of socialist spiritual civilization.

Safety service discipline

1. Security personnel must strictly abide by national policies, decrees and regulations, conscientiously implement the quality policy and quality objectives stipulated by the company, adhere to safety first and quality service, and strive to complete various security tasks assigned by the company.

Second, the security personnel on duty should strictly abide by the rules and regulations and operating procedures stipulated by the company and departments. Obey the leadership, obey the command, stick to their posts and perform their duties.

Three, security personnel must strictly abide by 16 is not allowed:

1. It is forbidden to drink alcohol on duty or at work.

2. Don't quarrel or fight with others in the post.

Smoking and eating snacks are not allowed when on duty.

4. Don't doze off on duty at night.

5. Don't read books, newspapers, play chess, cards or do personal things during working hours.

6. It is not allowed to carry mobile phones, headphones and BP machines at work.

7. Are not allowed to leave the post, take off the post, string post.

8. You are not allowed to wear bracelets, necklaces, rings and other kinds of jewelry and other expensive decorations.

9. Don't stoop, and don't chat with the people in the post.

10. No sideburns, long hair, long nails or moustache.

1 1. You are not allowed to borrow money or ask for property from customers such as operators, drivers and stall owners.

12. It is not allowed to bring relatives and friends to the post to "accompany the post".

13. Don't share or misappropriate lost items, ownerless vehicles and cash.

14. Don't beat and scold, and don't violate the seven noes.

15. Don't hide information or cover up bad people.

16. Employees on duty are not allowed to enter the workplace after work.