3 service industry work plan model essay

The so-called tertiary industry refers to the department that provides various services for production and consumption in the process of reproduction. This article is a sample service industry work plan that I have compiled for you, for reference only.

Model work plan for service industry Article 1:

Section 1 Training Objectives

First, grasp the basic situation of the enterprise;

Second, improve the understanding and recognition of corporate culture;

Three, a comprehensive understanding of enterprise management system and code of conduct;

Four, understand this position (post responsibility system, rights and obligations), work service process and assessment criteria;

Five, familiar with the business of enterprises and related departments;

Six, familiar with the leaders, colleagues and subordinates of various departments and their positions; Establish relations with the personnel in the relevant departments of their posts;

Seven, master the basic working methods of their own work; Cultivate good work habits;

Eight, enhance the thinking and adaptability at work; Improve the comprehensive ability of expression, organization and arrangement;

Cultivate the love for the profession and the spirit of teamwork; Improve team awareness;

Ten, establish a correct self-awareness and mentality;

Eleven, improve the professional ethics, management literacy and management skills of middle and junior managers; Twelve. Finally, ensure the smooth opening of this enterprise;

Thirteen. The self-worth of employees is reflected and promoted.

Section II Training Objects

First, the grass-roots managers of various departments

Managers at all levels except the general manager: including vice president, director, department manager, supervisor, foreman and team leader.

Second, grassroots employees.

Grass-roots waiters in front-line departments: marketing, cashier, front office, bar, recreation, catering, guest room, KTV, security.

Third, administrative logistics personnel.

Planning, designers, photographers, artists, accountants, cashiers, auditors, personnel, administrative personnel, clerks, warehouse managers, purchasing, washing, cleaning, accommodation managers, drivers, greening, engineering personnel, DJ teachers.

Fourth, technical personnel.

Pedicure hygienist, pedicurist, ear picker, manicurist and beautician; Makeup artist, body stylist, leisure technician, actor, kitchen staff.

Section III Training Contents

Note: The training content is divided into three parts: comprehensive training content, management training content and individual training content of each department.

I. Comprehensive training content

(1) Specific content

1, military training

2. Basic knowledge

(1) The basic concept, development history and professional knowledge of the hotel industry; Industry analysis;

(2) Corporate culture (corporate profile, corporate vision; Organizational structure, functions of various departments);

(3) employee handbook;

(4) salary and welfare system;

(5) Career mentality, career planning, career awareness and values;

(6) Industry quality and professional ethics;

(7) Self-management (mood, work and time);

(8) How to obey management; Handle organizational relations well;

(9) Team building and construction;

(10) rules and regulations (personnel, administration, finance) and codes of conduct;

(1 1) post responsibility system (responsibility, right and benefit) for each post;

(12) food safety and hygiene;

(13) fire safety knowledge;

(14) Know the contents of the meeting (business scope, floor functions, product details, consumer guide, internal telephone, etc. );

(15) National standards for qualified employees at all levels in junior and senior high schools;

(16) How to develop good study and work habits;

(17) How to become an excellent employee needed by an enterprise?

3. Vocational skills

(1) professional image

A, professional smile explanation and training;

B, etiquette knowledge;

C.gfd mode; Physical training;

D, terms of service (usually terms of service and post-specific terms of service) explanation and training;

Through training, employees can achieve professional smile, dignified appearance, generous behavior, elegant posture and kind language.

(2) Basic operating skills

A, pallet training;

B, light a cigarette and change an ashtray;

C, pour wine and tea, d, set the table for Chinese food;

E. make the bed in the guest room;

F, various documents to fill in the specification;

G, telephone dial-up specification;

H operation and maintenance of facilities, equipment, tools and appliances;

4. The daily work processes and standards of all departments and posts;

5. Service reception processes and standards of various departments and posts;

6. Health work norms and standards: project health rules, planned health, etc. ;

7. Standards such as temperature setting and switching time regulation of lamps in various departments and posts;

8, guest relationship, consumer psychology analysis; Customer skills (communication skills; Solutions to common problems; Ordering and promotion skills);

(ii) Trainees

Choose basic operation skills for each post; Items 4 and 5 are studied separately; Other contents: participate in the training all the time.

(3) Training lecturers

General manager, vice president, department director, designated manager, personnel department, security department, training consultant and external lecturer.

Second, management training.

(1) Specific content

1. Introduction to hotel management, business philosophy,

2. How to make work and business plans;

3. How to establish and effectively handle organizational relations and strengthen communication and departmental cooperation;

4. How to improve work efficiency and management quality;

5. How to manage by objectives

And performance management;

6, employee emotional management, crisis management methods;

7, on-site supervision methods and skills;

8, regular meeting skills, daily management methods of the overall unified training;

9, customer complaint handling methods and authority division;

10, the content, degree and responsibility division of the accident;

1 1. How to build a team;

12, how to motivate and effectively authorize;

13, personal training capacity building;

14, comprehensive quality requirements and training for managers;

15, daily management regulations and requirements;

16, reasonable scheduling and personnel deployment;

17, handling skills of abnormal situations in service work;

18, the standard of qualified managers;

19, how to shape the charm and authority of personal management.

20. Common management tools and writing specifications

(ii) Trainees

Managers at all levels except the general manager: including directors, department managers, supervisors, foremen and team leaders.

(3) Training lecturers

General manager, vice president, training consultant and external lecturer.

Three. Training in marketing department

(1) Specific content

1, post responsibility system

2. How to conduct market research?

3. How to conduct market analysis

4. How to conduct customer analysis

5. How to visit customers

6, face-to-face sales skills

7. How to state; How to promote orders

8, telephone sales, booking, team, door-to-door service process and skills.

9. Customer file management and resource integration

10, customer tracking service and maintenance

1 1. How to promote the market and brand?

12, how to establish and expand channels

13, how to plan activities

How to promote holidays and activities?

15, corporate internal and external image design and adjustment

16, Team Building and Motivation

17, department performance management regulations

18. Functional integration of business projects and mastery of business policies (Product Management Manual)

(ii) Trainees

Marketing personnel, planners

(3) Training lecturers

General manager, vice president, director, department manager, training consultant and external lecturer.

Model essay on service industry work plan II:

] _ _ years, I did the right thing in the town party Committee and government, according to the added value of the tertiary industry in our town issued by the municipal government? Ten thousand yuan as the goal, serious situation, active deployment, efforts to complete the work target, and completed the work well. The drug network in the town has been built, all kinds of files have been filed, and all the work is on the right track, which provides a guarantee for ensuring the food and drug safety of the people in the town. Looking back on the work in the past year, there are mainly the following points:

First, the attention of leaders is the organizational guarantee for the development of service industry.

The town party committee and government have strengthened their leadership over the service industry, taking the service industry of the tertiary industry as an important part of the annual work and bringing it into the annual work of villages. The secretary of the Discipline Inspection Commission of the Party Committee focuses on the service industry of the tertiary industry, with the cooperation of a party and government leader. He often listens to the work situation of the tertiary industry service industry in the town, and comes up with work plans and opinions in time, so that the tertiary industry service industry in the town can be arrested and have something to do, not just a formality.

Second, increasing investment is the source of strength for the development of service industry.

The government has increased investment in the tertiary industry and service industry. At the beginning of the year, in order to make it a highlight of attracting investment, we made great efforts to build a new one. . In _ _, the government invested more than 5 million yuan to build it? The first phase of the project, is it completed? . In _ _ _, the government invested more than 2 million yuan in the second phase of the project, trying to make the landscape area more beautiful and become a place to attract investment. Around this year, the farmers' products transformed by previous generals last year caused losses. In order to let the people have a happy and peaceful Spring Festival, the town leaders and all the staff of the Third Industry Office stick to the market and ensure the safe operation of the market. After the Spring Festival, the government invested hundreds of thousands of yuan to transform and strengthen the market, which improved the function of the market, changed the original chaotic phenomenon, greatly facilitated the production of the masses, enriched the food basket of the masses, and gave them a safe, hygienic and assured shopping. And the transformation of the original farmers' market is under way. Due to the government's emphasis on the tertiary industry, it has promoted the healthy development of the whole service industry in the town.

Third, attracting investment is the main way to develop the service industry.

Vigorously attract investment, create a good environment, and attract people of insight to establish tertiary service enterprises. _ _ year,? By actively attracting investment, the village has built a new private food processing enterprise with an annual production capacity of 6 million yuan by using the collective land of the original village; ? On the basis of the original site, the village also attracted a food processing enterprise, which is making good progress at present. Because the government has created a relaxed investment environment in service management and other aspects, two large supermarket chains have successively entered our town, which not only brought convenience to people's shopping, but also brought new management to our town and promoted the development of our town's service industry.

Fourth, strengthening service is the inherent need of the development of service industry.

In order to create a civilized and harmonious business environment, different management services are adopted for different industries, different categories and different combinations in the tertiary industry, and a "three networks" service structure is implemented for the food and drug industry to strengthen food and drug safety and ensure people's health. For the farmer's market, we should strengthen the standardized management of the farmer's market from the aspects of bidding, setting up stalls and formulating market management systems. At the same time, in conjunction with the departments of industry and commerce, price, safety supervision and health, we will regularly inspect and supervise all service industries, so that civilized business, safe production, law-abiding operation, keeping promises and not selling fake goods will become the action guide of every business, safeguard public morality, pay attention to environmental protection and form a good business atmosphere.

Verb (abbreviation of verb) Shortcomings in the work of tertiary industry and service industry

The economic development of a region depends on the development level of the tertiary industry and service industry in that region. It should be said that the service industry in our town is still at a low level, mainly reflected in the fact that there are few tertiary service enterprises and the scale is small, which can not form a climate. At the same time, large-scale commercial logistics enterprises can not form a big market in our town, and it is difficult to produce economies of scale. To solve this problem, not only should the superior leaders attach importance to and increase investment, but also demonstrate according to the needs of market development, so as to solve the problem of insufficient stamina of the tertiary service industry in our town.

Six-year or _ _ year work plan

In order to make the tertiary industry in our town have a new development, in _ _ _ _, under the leadership of the town party committee and government, we will conscientiously implement the objectives and tasks assigned by the municipal party committee and government, combine the reality of our town, improve the planning of the tertiary industry in our town, and strive to complete all the objectives and tasks with full work enthusiasm, serious work attitude and efficient service.

Article 3 of the model service industry work plan:

With the arrival of the new semester, the Employment Service Department will tap the potential to do a good job in the development of the department, improve the internal operation mechanism, make the work more scientific, standardized and hard, and better build a bridge between leading teachers and students in the college to serve students. Always aim at improving the comprehensive quality and innovative consciousness of young college students, and actively carry out special activities related to this department. In addition, strengthen the contact between the department and the school admissions office, the school employment association, and the employment service center of the student union of each college, and strive to further improve the basic work and highlight the new achievements of the special work.

First, standardize daily work.

1. Give full play to the role of the sub-departments, be the right-hand man of the leading teachers in our college, actively cooperate with the leading teachers to complete the jobs and tasks related to graduates' employment, and assist the teachers in the reception of the special recruitment of graduates in our college.

2. Improve the meeting system and work arrangement of the department, hold a meeting of department personnel at least once a week, strengthen the ideological quality education of department members, and summarize the work last week.

Second, strengthen departmental construction.

Through centralized, organized and large-scale employment knowledge lectures and training activities, the comprehensive ability of members of this department can be effectively improved. Quickly, orderly and effectively handle the work related to graduate employment and sophomore employment internship. Our department will also carry out various special activities to strengthen the exchange and understanding of the staff in the department, which not only enriches the students' extracurricular cultural life, but also improves the cohesion and teamwork spirit in the department.

Third, the work is in place.

1. Require specialized personnel to assist the Minister in charge of special activities and competitions in his department. The person in charge called on everyone to discuss and submit the planning plan for approval in time, and do a good job in publicity to ensure that everything is carried out safely and orderly during the activities and competitions.

2, assist the Youth League teachers to do a good job of sorting out graduates' files, and ensure that the file sorting work is completed quickly, accurately and in place.

3. As a part of the Student Union of the Mechanical and Electrical College, our Employment Service Department will also strengthen the contact with all departments of the Student Union. For example, we will jointly hold a mock interview contest with the Ministry of Literature and Art, the Propaganda Department and other departments. As a part of the Student Union of the Mechanical and Electrical College, we should do a good job, obey the management of the Student Union, and work with other departments to do a good job in the Student Union of the Mechanical and Electrical College.

Fourth, the departmental characteristic plan

1. In last semester's work, the employment service department will consider the future employment situation of students, especially freshmen, and ask teachers or counselors of this major to give students employment guidance and give them special career analysis.

2. Organize the students returning from the internship in junior year to explain the internship experience to the freshmen and analyze the internship experience with them. Freshmen can also increase their experience and increase their employment chips.

Verb (abbreviation of verb) The specific work arrangement of the Employment Service Department is as follows:

(1) Work arrangement for September and June 5438+00

1, the department personnel are coordinated and arranged by the leading teachers and students' union in our hospital;

2. Actively publicize our department, select a group of outstanding student backbones, and ensure the safe and orderly recruitment.

3. Carry out adaptive education and career planning enlightenment education for freshmen.

(2) 1 1 and 65438+work schedule for February.

1. Conduct an intra-departmental competition, such as badminton, basketball and table tennis;

2. Let our students know about the employment situation and employment rate of various majors this year in the form of blackboard newspapers and special issues;

3. Hold a resume making competition in our college to let our students know about resume making and employment.

4. Arrange the members of this department to be responsible for all the arrangements for the campus special job fair;

(3) Work arrangement in March

1. Conduct the first communication meeting of our department after the New Year, share personal goals and plans for the new semester, and discuss the work arrangement of our department for the new semester;

2. Organize college students' career planning competition, cooperate with the publicity of the School Admissions and Employment Office to encourage our students to actively participate in the career planning competition, and ask professional teachers to give guidance;

3. Please ask the leading teachers in charge of employment in our college to explain and analyze the employment situation of the graduates of the 20th10 class in our college, and make a basic integrated analysis of the employers employed by the graduates.

(4) Work arrangement in April

1, carry out the collective activities of all members of our department, and refer to Hong, Yellow River Forest Park, Daming Lake, etc.

2. Ask the relevant teachers to train all members of the department in dealing with people, etiquette, interview skills and so on.

3. Organize a mock recruitment contest to let college students know the recruitment process and skills.

(5) Work arrangement in May and June

1. Arrange the officers of this department to collect the employment situation and main destinations of students of various majors in our college, and obtain the ability requirements of current companies and enterprises for students of various majors;

2. Actively strengthen the contact with the employer and contact the employer to carry out special recruitment in the college;

3. Responsible for receiving employers and assisting employers in recruitment;

4. Make corresponding preparations for the general meeting of our college.

The employment service department will continue to work hard and strive for perfection on the basis of last semester's work in accordance with the overall work deployment of the college's leading teachers. Work hard with a high sense of responsibility and mission, seek development in stability, seek progress in innovation, and strive to bring the work of this department to a new level.

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