A woman in Changchun found condoms in her bathrobe after staying in the hotel. How should customers protect their rights?

I think customers should take photos of condoms and take this photo to the hotel customer service to protect their rights. In our life, some people may often need to go out on business or travel, and they will definitely stay in hotels at this time. Because hotels are very convenient, hotels are the choice of many people. Although the hotel will have special staff to clean up some garbage, there are still some situations that will make customers very angry after finding out, such as finding condoms in bathrobes after staying in the hotel. This situation is definitely unbearable for ordinary people, and they must defend their rights, but many people don't know how to defend their rights. Now I will.

First, the first thing is to take a picture of the condom in the bathrobe with your mobile phone as evidence.

If you simply tell the hotel customer service that you found a condom in your bathrobe, they won't believe it, but they will think that you have come to touch porcelain, so you should take pictures of the contents with your mobile phone as evidence. With evidence, you can defend your rights. Under normal circumstances, these photos with evidence will be taken seriously, and then the process of rights protection can proceed normally.

Second, then take these photos to the hotel official rights protection.

After you have some photos, you should organize your language and explain the situation to the relevant personnel. Generally speaking, if these condoms are not brought in by customers themselves, you can directly assume that they were left by the previous household. This responsibility should also be attributed to the hotel cleaning staff. They didn't find condoms in the bathrobe, so they probably didn't clean the bathrobe. These are serious problems, and hotels should pay attention to their own problems.

Third, if the hotel refuses to accept the account, it should rise to legal channels.

Under normal circumstances, most hotels can still pay attention to their own problems and apologize to customers, but in reality, some hotels will not collect debts because they will lose money or lose their credibility. At this time, customers should keep these photos as evidence and then go to court to sue.

Generally speaking, hotels will apologize to customers in this case, so as to ensure their credibility.