How to deal with the lost parts of express delivery?

If the courier is lost, you can ask the seller to reissue it or refund it.

If it cannot be solved, you can request the official intervention of the online shopping platform, or the courier company can make compensation according to the prior agreement. According to the law, in the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the content, the enterprise engaged in express delivery business shall compensate according to the agreement with the user.

You can ask the courier company to give a reasonable explanation and have evidence to prove it, otherwise you can ask for compensation for the actual value of the goods and refund the postage at the highest. If the courier is lost, it shall be compensated according to the courier contract (see the back of the courier). If there is no agreement or the agreement is not clear, the provisions of the Contract Law on the contract of carriage shall be applied to compensate, that is, to compensate the shipper for the loss of the actual value of the goods.

What is the compensation standard for lost express delivery?

1. The Measures for the Administration of Express Delivery Market stipulates that the loss of express delivery shall be compensated according to the prior agreement of both parties. If there is no agreement, there are two ways to compensate: the sender insured the courier (bought insurance) and compensated according to the insured amount; If there is no insured price, compensation shall be made in accordance with the relevant provisions of the Postal Law and the Contract Law.

2. According to the postal law, if the uninsured mail is lost, damaged or the internal parts are short, it shall be compensated according to the actual loss, but the maximum compensation amount shall not exceed 3 times of the collected tariff.

3. The Contract Law stipulates that if the goods are damaged during transportation, the courier company shall compensate the consumers according to the agreement. If there is no agreement, the market price compensation shall be given, that is, it shall be calculated according to the market price at the place where the goods arrive at the time of delivery or should be delivered.

The above contents refer to the express delivery market management measures?