Touching customer service detail article

Details determine success or failure. Sometimes a small service detail can often bring great touches to customers and often leave many long-term customers for enterprises. Many customers also compare the service and quality between similar things when they buy things. And touching customers needs to start from you and me. The following is the relevant information about the article on moving customer service details that I compiled for you for your reference!

Touched customer service details 1: A card reminds me deeply that the convenience card was printed and distributed because of an accident. One day in May last year, some friends and I went to a restaurant in the county for dinner. When we left, the hotel waiter gave each of us a card with the phone number, address, main features and service type of the hotel. More importantly, on the back of the card, there is an eye-catching word that caught my attention: we sincerely invite customers to recommend recipes, and the recommended menu order rate reaches 30%, with exquisite gifts.

The little card in the hotel inspired me deeply. So, I also printed more than 500 convenience service cards with the address, telephone number and main products of my store printed on them. And promised that no matter how much shopping, it will be delivered to your door. As long as customers come in to shop, I will send a small card. Sending cards is very popular with customers, especially middle-aged and elderly customers. They are either disabled or burdened with housework. Just press the phone on the card, and I'll arrange for someone to deliver the goods the customer needs to the door.

Xiao Ka also saved Aunt Zhang's life in Fumin Community! Aunt Zhang is an old customer in my shop, with a son and a daughter. My son works in Beijing, and my daughter is married to the countryside. She is usually with Uncle Zhang and Aunt Zhang. Uncle Zhang has a hobby of playing chess. Usually, as long as the weather is fine, he will go to the park to play chess with his chess friends. Aunt Zhang is in poor health and has high blood pressure. On this day, Aunt Zhang felt half numb and didn't listen to her when she spoke. Aunt Zhang dialed uncle Zhang's phone, but uncle Zhang didn't answer for a long time. In desperation, Aunt Zhang dialed the number on my card. After receiving a call from Aunt Zhang, I asked my lover to look after the store, and immediately called the emergency number of the county hospital 120, and then rode an electric car to Zhang's maiden. Soon 120 ambulance arrived, and Aunt Zhang was taken to the hospital in time. I went to the park to find Uncle Zhang. A week later, Aunt Zhang recovered and went home. Uncle Zhang came to the store to thank me. Uncle Zhang took the small card in my shop and said, this is a life-saving card! Xiao Duan, you are a great benefactor to our family. Uncle Zhang told everyone that the small card in my store saved lives, and many customers with old people came to my store to shop and asked for a convenience card in case of emergency. At one time, my shop was crowded with people and customers. Soon, the small cards in my shop were sent out, and I quickly printed another batch.

Having tasted the sweetness of small cards, I printed a batch of birthday cards while the iron was hot. Because I register all customers who come to the store for shopping and spending, I will send a birthday card before the birthday of an old customer every few days, and promise to get a small birthday gift from my store with the birthday card. I remember a middle-aged brother who was very excited after receiving my birthday card. When he came to my store to receive gifts, he always smiled happily and said, Unexpectedly, unexpectedly, I received birthday cards and gifts other than children for the first time. Boss Duan, it's very thoughtful of you. It's very kind of you! ?

These small cards, with a few words and deep feelings, make customers feel unexpectedly moved inadvertently. All kinds of small cards are the emotional bond between me and my customers. It embodies the most sincere feelings between the guests and me, expresses the most sincere wishes, and adds a warm atmosphere to our shop.

Touching the customer service details, the second one: a phone call shortens the distance. Sun Tzu's art of war has a saying: attack the heart for the top and attack the city for the bottom. Only when you win the customer's heart will she regard you as a partner and a sincere friend, so that your business will last for a long time and you will have more and more friends. The experience of many successful businesses tells us that only by treating customers as friends will your road become wider and wider. On the contrary, it can only be a flash in the pan.

Attacking the heart is not necessarily the entertainment of big fish and big meat, and the icing on the cake is not as good as sending charcoal in the snow. A word of blessing and a phone greeting will make customers feel warm. Calling is the most common and effective way to keep in touch with customers. In daily sales operations, retail customers will call customers again at the right time, which will gradually deepen customers' impression of you and then establish a relationship of mutual trust.

If you want to establish a trust relationship with customers, you must really care about customers and even care about their families. Li Ge, a heavy smoker in the traffic community, comes to my shop every two days to buy cigarettes. However, he hasn't come to buy cigarettes for a week. I was puzzled, so I called Li Ge. Li Ge, long time no see. What have you been up to recently? Your favorite Yellow Crane Tower (Soft Sands) has arrived. I'll keep it for you. Come and get it sometime. ? Li Ge said: Well, I'm in the hospital now. I'll get it when I have time. ? When I heard that he was in hospital, I immediately asked: In hospital, are you unwell or something? Brother Li said: No, my daughter gave birth. ? I immediately said:? Oh, congratulations, you are really busy these days, and your wedding banquet is about to drink! ? After the phone call, I immediately ordered a bunch of flowers at the flower shop and asked them to take them to the hospital. Think about how Li Ge's daughter felt when she received the flower party! I'm glad I made a phone call, which enhanced my feelings with Li Ge. A week later, Li Ge came to my shop, not only took the cigarettes I left him, but also bought five boxes of white wine and two cigarettes for my little grandson at noon!

I remember one day in the middle of winter last year, the sky was gloomy. I watched the weather forecast and knew that there would be little to medium snow today. I know that in this weather, people will not go out without an emergency. So, I turned on the computer and prepared to watch the news online. At this time, a middle-aged customer riding a tricycle came to my shop to buy something. After buying the goods, a large snowflake suddenly floated in the sky. After a while, the road was covered with snow. The middle-aged customer said: I have to hurry back. My daughter-in-law is in poor health. I came to the county hospital to get her medicine. By the way, I want to take some goods to the small shop at home. I don't feel at ease when she is alone at home. I told him again and again that the road is slippery on snowy days, so you must be careful and drive slowly. The middle-aged customer said gratefully, don't worry, I'll be careful, and then disappeared into the heavy snow.

Because when he entered the store, I recorded his home address and contact information in the customer register, so half an hour later, it was estimated that the middle-aged male customer had arrived home, so I made a phone call according to the contact information in the register and asked him if he got home safely. Middle-aged customers were surprised when they received my call. After listening to my greetings, they said happily: Don't worry, I have arrived home safely, thank you. ? I told him that if the store needs anything, you can call me, and I will drive a delivery truck to deliver it to him, no matter what the weather is like. A few days later, when a middle-aged male customer came to my store to pick up the goods, he said with emotion: Boss, you care so much about an unfamiliar customer, and with this, I believe you will make a fortune. My shop will pick up the goods later. As long as there is something in your store, I won't go to other stores to buy it. ? A caring phone call made me a frequent visitor.

Touching customer service details Article 3: An umbrella shows sincere details. Service should be people-oriented. The customer is God. We should not just pay lip service, but implement every detail of daily operation, respect customers and meet their most basic requirements. What do customers need? Besides respecting personality, smiling service and sincere service, what is more important is sincere concern. Really solve their worries and make them feel at home when they enter the store. Only in this way can we create a good store image and customers will come uninvited.

It is a long summer this year, and the rain seems to come earlier and more than in previous years. One day in May, as soon as my wife and I cleaned the inside and outside of the store spotless, many old customers from nearby residential areas came into the store to shop. Just as I was busy getting something for my client, the sky suddenly clouded over. With what? Flourishing? The thunder was so loud that it immediately began to rain in Mao Mao. At first, it just rained in Mao Mao. In a blink of an eye, the sky and the earth were woven into a gray net. Huge raindrops are accompanied by the sound of cars coming from south to north on 104 national highway, giving off a monotonous and chaotic rhythm. Half an hour passed and the rain never stopped. Many customers in the shop didn't prepare rain gear because they were close to home. They stood at the door, looking helplessly at the sky. Look at those people without umbrellas? Sleepy? First go out of the counter, greet customers to sit in the rest area, then serve each customer a cup of hot tea, take down newspapers, magazines and related promotional materials from the reading rack and distribute them to customers for reading.

At this time, a girl fidgeted and kept taking out her mobile phone to see the time. After I found out, I asked about the situation and ran upstairs to get an umbrella and handed it to the girl. You are in a hurry. Use this umbrella first. Be careful on the road. ? The girl took the umbrella and said repeatedly: Thank you. I'll send the umbrella back as soon as I finish it. ? Seeing this, all the customers who stayed in the store came to borrow umbrellas. I took out my spare umbrella and handed it to them. The number of umbrellas is limited, so let's compromise. If it's urgent, take an umbrella first. Thank you for your cooperation! ? At this time, another customer who was in a hurry to leave did not get an umbrella. Watching him wander anxiously, I handed the poncho on my electric car to the customer. I heard it was a poncho on my electric car. The customer said she wouldn't take anything. She said: you lend me your poncho, and there is no poncho for you to go out on business. What can I do? ? I smiled and said: it doesn't matter, just use it. Maybe the rain will stop when I want to go out. ? The customer refused, but gratefully took the poncho and repeatedly said, thank you, thank you! Your service is really thoughtful. ?