Can I return something I bought on Tmall if I don't like it?

Tmall returns goods for seven days without reason: it means that consumers who are unwilling to complete this transaction for subjective reasons within seven days after Alipay signs for goods can apply for "seven days without reason to return goods" (except some goods and categories).

Application time: the buyer shall apply within 7 days from the date of confirming the receipt of the goods (counting from 0: 00 the next day after receiving the logistics,17 days after 68 hours). ?

If the buyer has asked the seller to provide a "seven-day return without reason" service within seven days and the seller refuses, or the seller can't be contacted, or the seller interrupts its operation or service, it can apply to Tmall.

Extended data:

Article 1 "No reason to return goods within seven days"? Within seven days from the date of receipt of the goods, consumers can apply to the merchants for a seven-day unreasonable return or exchange that meets the commodity integrity standards (see table 1 for details). ?

Rule number two If consumers choose to return goods without reason, they should send a return notice to Tmall merchants within seven days from the date of receiving the goods. The seven-day period starts at 0: 00 on the second day after the logistics shows that the goods are signed, and the goods exceed 168 hours for seven days.

Rule three. The goods returned by consumers shall be in good condition (see Table 2 for details).

Article 4 Tmall's request for supporting seven-day unreasonable return is invalid if the merchant or the buyer and the seller unilaterally agree not to support seven-day unreasonable return. Encourage merchants to provide consumers with a seven-day unreasonable return policy that is better than Tmall's requirements.

Article 5? When the consumer has no reason to return the goods for seven days, the consumer will bear the return freight only if the goods are delivered by the merchant. If the goods are unpacked or the qualified merchants have packaging, the consumer will bear all the postage because part of the goods returned by the consumer cannot meet the packaging conditions. Unless otherwise agreed by both parties, the agreement of both parties shall prevail. If the consumer abuses the membership rights, all the freight charges will be borne by the consumer. ?

Article 6? Taobao premium products sold by Taobao Special Edition can be returned for seven days without reason, and there is no reason to exchange them for seven days temporarily. The specific specifications shall be subject to the Regulations on the Management of Taobao Premium Optimization Market or the Regulations on the Management of Taobao Premium Optimization Marketing Activities.

Article 7? These Rules shall be implemented for the first time since March 22nd, 20 17. If the Tmall consumer's "seven-day return without reason" occurs before the revision of these rules takes effect, the rules at that time shall apply; After the revision of these rules comes into effect, these rules shall apply.

References:

Seven-day return-Tmall