Is it legal for photography consumption not to be refunded or exchanged?

Legal analysis: when consumers encounter refund problems, they can choose to negotiate with the merchants. If negotiation fails, you can report to the Consumers Association for mediation. If mediation fails, a lawsuit may be brought to the relevant people's court.

Legal basis: Article 187 of the Civil Law of People's Republic of China (PRC) (hereinafter referred to as "Civil Law"), after the damage occurs, the parties may negotiate the payment method of compensation fees. If negotiation fails, the compensation fee shall be paid in one lump sum; If it is really difficult to pay in one lump sum, it can be paid by installments, but the infringed party has the right to request the corresponding guarantee.