The express delivery point is understaffed, with a backlog of 6,000 express deliveries every day.

The express delivery industry has become a hot topic recently.

In the news of yesterday's program, we also said that after the Spring Festival, more than 20% of the couriers did not rework. Due to income and other reasons, many people quit to become food delivery staff, resulting in a shortage of labor for express delivery companies. Ms. Gu, a citizen, also called the hotline to report that her parcel had been delivered to the express delivery point for 10 days and had not been delivered yet.

For several days, Ms. Gu bought four items online. Coincidentally, several sellers used daily express delivery. According to the logistics information, three of the parcels were sent to Laoshan No.9 Branch of Tian Tian Express, but they were never delivered. On February 13, Ms. Gu called the official number of Qingdao Express.

17 at noon, Ms. Gu, who didn't want to wait any longer, went directly to the delivery room of Jiubu, Laoshan Express. She wanted to clean up the mess at home, but the sight in front of her made her feel a little overwhelmed.

Ms. Gu: "I went to see it. The express mail has piled up into a mountain. Both big houses are full. There are two couriers looking at a piece there, saying that their boss ran away years later. Now the express delivery is not accepted or delivered, and it is piled there. Anyone who wants to find it can find it himself. When I went at noon, I saw four or five people looking for it. Some express parcels have been opened and damaged.

Ms. Gu quickly checked the logistics information, showing that there was still a parcel that had not been sent to Jiubu, Laoshan, so she called the official customer service of Tian Tian Express. But the customer service staff said that if it is from this area, it will be sent to that point, and there is no better solution now.

So, what is the reason for the delay in delivery? Subsequently, the reporter came to Tian Tian Express Laoshan No.9 Branch. There are thousands of express mails in the warehouse, and three or four people are looking for their own express at the door.

At the express delivery point, the reporter only saw one staff member. He did not respond to Ms. Gu's statement that "the boss ran away", but made it clear that the parts could not be sent normally at present. As for the backlog of express mail, it will be returned to the delivery place. Subsequently, the reporter dialed the customer service phone number of Tian Tian Express.

Express Qingdao official phone every day: "The outlets here are out of stock, with a backlog of more than 6,000 pieces. Delivery may be a little slow. First, there was a shortage of delivery personnel after the year, and there was a backlog of more than 6 thousand pieces if they could not be delivered at once. I can only rush it for you.

[Editor: Coco]