In a wedding photography shop, how should we start when customers come in?

When customers enter the store, what should be the first reaction of the store? Welcome, smile warmly. If you answer: the money is coming, then the problem begins. Many times, the main purpose of photo studio shop is to let customers place orders, which often leads to the opposite result, especially in some more developed cities. Our principle of giving up is to give up first. When a customer comes to your store today, you should give him what he wants most. Therefore, the highest strategy of sales is not to sell things, but to help customers meet their needs. Good store sales are advisory, suggestive and helpful. The definition of help is that when you help others, you should put yourself in the other person's shoes and ask for nothing in return. In the face of more and more smart customers, sincerity may be the most touching to each other.

Second, how to enhance the trust of customers?

Taking wedding photos is a very important thing for newcomers. They will be very cautious when making decisions. Therefore, it is very important for customers to have enough trust in you. Shopping malls should always pay attention to building customers' trust in you during the negotiation process. These methods are as follows:

A, pay more attention. The foundation of trust comes from people who like you, and no one likes people who don't respect themselves. Therefore, maintaining attention and respect for customers in the process of talking about orders is the basis of building trust. Some stores like to talk by themselves. In fact, experienced shopkeepers know that one kind of customers is the most difficult to deal with, that is, those who rarely talk from beginning to end. You talk too much, and customers have no chance to talk.

B. learn to imitate customers. Everyone likes people who are similar to themselves, and at the same time everyone can't refuse themselves. If the store can skillfully imitate each other's voice and body language in the process of taking orders, it will be difficult for customers to refuse you. If both sides speak slowly, you will speak slowly. If the other person talks like a cannon, you should also talk like a cannon. When customers think you are like him and get along well, it is hard for them to refuse you.

C. make more use of personal statements and third-party witnesses. Some stores like to talk empty talk when talking about orders, which often gives customers the feeling that an old woman selling melons is boasting. On the contrary, many stores are not good at words, but the success rate of orders is high. The main reason is that she has her own sample book. When customers see real people and photos at the same time, trust will arise.