How do customers with different personalities communicate?

How do customers with different personalities communicate?

Words vary from person to person, so you can't just recite a fixed template.

① indecisive type

This kind of person has no opinion when he is in trouble, and is often very passive, so it is difficult to make a decision. In the face of such customers, salespeople should firmly grasp the initiative, confidently use sales language, constantly give him positive suggestions, and use more positive language. Of course, you must not forget to emphasize that you are considering from his standpoint until you unconsciously urge him to make a decision or make a decision for him.

② Honest and upright type.

This kind of person will nod and even agree with anything you say. Before you speak, he will set a line of rejection in his mind. Although he has never relaxed himself, he may still place an order in the end. When dealing with such a customer, the most important thing is to let him nod and say yes, and unconsciously complete the transaction.

③ taciturn type

This kind of customers are cautious, ignorant, indifferent and serious. For this kind of customers, in addition to introducing products, salesmen should be cordial and sincere, try to win over their feelings, understand their work, family, children and lesbian families, and understand the real thoughts of customers. In short, you must make him feel that everything you say and do is for his own good.

④ annoying type

The words of such customers are often hostile, sarcastic, belittling and denying others, which is a headache. But it is often difficult for such people to prove themselves, so their desire for affirmation is particularly strong. The key to treating such people is not to grovel in front of such people, but to give them appropriate affirmation on the basis of affirming themselves.

⑤ preconceived ideas.

This kind of person has a simple style. Before he came into contact with you, he had already thought about what to ask and what to answer. This type of customer is typical of the easiest transaction. Although he held a negative attitude from the beginning, this psychological resistance is weak for the transaction, and the wonderful product description is the easiest to work.

⑥ Knowledge.

This kind of person is often generous and wise, which requires the salesman to grasp the main points of the other party's speech, and it is easy to reach a deal without too much words or thoughts. This kind of customer is the easiest customer to face and the easiest customer to benefit from sales.

⑦ stubborn type

This kind of customers tend to be opinionated and hate long-winded sales rhetoric. For this stubborn customer, pretend to be casual and explain it with indifferent talk. On the contrary, he is easily attracted by your way and becomes curious.

8. Gentle and polite.

Such customers are polite and respectful of sales, and they are lucky to meet such customers. This kind of person seldom lies, and he will listen to everything you say. Have empathy for sales, don't be too tough, and don't be too romantic. It's best to be realistic and be honest with each other.