What if the mobile phone is unclear?

The camera behind the mobile phone can't shoot clearly, which may be caused by problems such as dirty lens, abnormal focus and camera shake. It is recommended to check according to the following operation steps:

1. Please check the lens for film, dust and obstacles.

If you use the original protective case in a non-mobile phone box, or if there is a film on and around the camera. It will affect the light transmittance and focusing function of the camera, and it is prone to glare, blur, inaccurate focusing, macro recognition and other abnormal situations.

Please take off the protective case and film first, wipe the camera and its surroundings with a clean soft cloth in one direction, and then confirm whether the shooting is clear after restarting the mobile phone.

2. Please take photos after focusing.

When taking photos (videos), you can click on the screen to focus. If the preview interface changes from fuzzy to clear, the focusing function of the mobile phone is normal. If the preview interface is always blurred, it may be that the focusing function of the mobile phone is not normal. It is recommended to back up important data in advance and take the purchase voucher to Huawei customer service center for testing.

Please keep the phone stable when taking photos.

You need to keep your phone stable when shooting. Especially when taking photos (videos) from a distance, please use an appropriate zoom factor. The larger the zoom factor, the smaller the viewing angle of the picture, the larger the subject, and the more sensitive it will be to environmental jitter. If it is in a fixed state, it is recommended to use a tripod. If it is in a moving state, it can be used in conjunction with the pan/tilt to achieve good stability. Turn on "Timing Photo" in the photo settings to avoid the jitter caused by clicking on the screen instantly. You can also plug in headphones and use the volume button to control shooting.

Please keep a certain distance when shooting close-ups.

When taking a close-up photo (video), it is recommended to keep it above 10 cm, and then manually click on the screen to focus to complete the shooting. With the super macro function, you can take more detailed photos at close range.

Ambient light is not enough to blur, and insufficient light during photographing or video recording may also lead to blurred imaging effect. It is recommended to turn on the flash or use the night scene mode when taking photos or videos.

5. Please confirm whether the photos in night view and super night view mode are blurred.

Some modes in the camera take a certain time to complete, such as night mode and super night mode, and the exposure time is long. If the phone shakes or the subject moves, the photo will be blurred. Please ensure the stability of the mobile phone when shooting (tripod is recommended for fixed shooting), and then move the mobile phone after shooting.

6. Please confirm whether the photos are blurred in large aperture and portrait mode.

Large aperture or portrait mode will blur the background of the picture, so some pictures are blurred, which is a normal blur effect. If you don't need the background blur effect, you can switch to other modes to take pictures.

7. Please confirm whether the photo is blurred through the glass.

When taking pictures through glass, laser focusing detects the existence of glass, which may focus on the position of glass. Because the glass is close, the camera automatically switches to macro mode to take pictures. This phenomenon is normal and can be used with confidence. If the macro mode is recognized, it is recommended to turn off the macro mode and try manual focus shooting in normal photo mode.

If the problem is still not solved after trying the above methods, please back up important data and bring the purchase voucher to Huawei customer service center for testing.