Chongqing Paris Classic Wedding Photography Service Concept

1, the standard of effective service: to meet the popular needs of customers; Meet the needs of customers to be respected; Meet the needs of customers to enjoy comfort; Meet the needs of customers to be understood;

2. "Think twice": think for customers, help customers think, and think for customers;

3. Four prerequisites to meet customer needs: predict customer needs before customers arrive; First meet the needs of customers, and then let customers speak; Solve customer complaints before customers are dissatisfied; Give customers a surprise before they leave the store.

4. Track the things promised to customers and carry them through;

5. Tell us honestly what we did wrong, and get the understanding of our customers. Never use sweet words to cover up our mistakes, which will make our customers no longer trust us.

6. Customers must be satisfied when they leave the store, so that we can win; If the customer is not satisfied, we lose;

7. Customers who complain the most are the easiest to become our spokespersons, and we can get the most valuable opinions and suggestions from the customers who complain the most;

8. No matter who is right or wrong, you should leave enough face for the guests and don't embarrass them. Arguing with guests, we will always be losers;

9. Four realms of service: to satisfy customers, to respect customers, to surprise customers and to impress customers;

10, feelings are often more important than the language itself. We look for feelings hidden under language, which is the really effective information, and feelings are the soul of service;

1 1, the subtle service can impress the guests the most, and the nuances see the truth;

12, three opportunities: tell the guests from time to time when you are ready, and the opportunity to do things with your heart will come; When guests have personalized needs, the opportunity to surprise them comes; When guests are in trouble and need help, the opportunity to touch them comes;

13, ask the guests not only what they like, but also what they are afraid of;

14, if we are in trouble, it will bring convenience to the guests, and if we are convenient, it will bring trouble to the guests;

15, the customer's demand is an order, and the front-line demand is also an order;

16. You can't say "no" to the customer's request. Saying "no" to customers means driving them away.