Shop sales skills and vocabulary

Salespeople who perform well in article introduction can bear failure, partly because they have complete confidence in themselves and the products they sell. The following is what I arranged for you for your reference and reference.

First of all, before the customer arrives.

Familiar with products: We should really be familiar with the company's product specifications, origin, price, promotion policies, performance, consumption positioning and selling points, so as to know fairly well. ?

Know the company: be familiar with the company's history, scale, organization, personnel, sales policies, rules and regulations. You must be familiar with it, so that you can answer the questions that customers may ask. Answering questions can dispel customers' doubts and give them a sense of trust in the enterprise.

Image requirements: light make-up, proper hairstyle, correct standing posture, neat clothes, clear articulation, diligent brushing of teeth, and no peculiar smell in the mouth affecting customers' mood. Give people a sense of professionalism (wearing a badge), intimacy (smiling service card), neatness and comfort, and give people a sense of trust as a whole.

Second, when meeting customers, let them have trust in us.

Self-confidence: when facing customers, don't tremble in your voice, don't tremble in your legs and feet, and speak forcefully. Facing customers squarely is not only a sign of respect for customers, but also a sign of self-confidence. In other words, "selling is equivalent to selling your confidence." Self-confidence is based on your professional knowledge, and you know the details of product performance and usage like the back of your hand.

Smile service: try to keep a kind and generous smile and enthusiasm, remember to judge a book by its cover and provide thoughtful service. If you smile badly, you can make your mood happy. Serving a customer well is actually equivalent to playing an image advertisement. She is likely to tell friends around her, introduce the company's services and do free word-of-mouth publicity for the company.

Active reception: "Welcome to Jingjiaren". Take the initiative to serve customers and help them take care of their children; When the customer is carrying a big bag, remind her that she can put it down first; "Now make activities, such as * * *. Treat each other with sincerity and win the favor of customers with a generous and decent attitude.

Communicate with your heart: a greeting "What can I do for you?" Close the distance with customers and try to leave your best side to customers like falling in love. Listen carefully to the customer's speech, praise, nod and smile when appropriate, and express your approval.

Third, after sending the customer away.

No matter whether the transaction is completed or not, you should open the door to the customer one step ahead of time and say "take your time" with a smile. If the sale is unsuccessful, but the customer does have a lot of spending power, you can give her some samples or magazines to try out or read (try to keep high-end customers and enhance the company's reputation).

After sending away the customer, you should first record the customer's information for future use. It mainly includes the following items: member name, member number, contact information, purchase amount and so on.

Then find that the products are out of stock, make records in time and ask for goods from the company's distribution center.

Secondly, clean the indoor sanitation, wipe the cosmetics counter and keep the cosmetic surface clean and tidy at all times. ? Finally, when there are no customers in the store, stand at the door with your companions to meet the customers.

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