Tourism service content The main work content of tourism service

1. Main work contents of tourism services

Volunteers refer to individuals who provide services for free and make personal contributions to the improvement of society based on morality, faith, conscience, compassion and sense of responsibility. people and groups of time and energy. Volunteering generally means using one's time, skills, resources and kindness. Strictly speaking, volunteer service refers to services in which anyone voluntarily provides time and energy to improve social services and promote social progress without any material reward. Volunteer service has four characteristics: voluntary, gratuitous, public welfare and organizational. Volunteer service is a spirit of participating in promoting human development, promoting social progress and improving social work on a voluntary and free basis. It reflects an individual's positive attitude towards life, values, society, people and outlook on life.

Extended data

The United Nations defines volunteers as activists who voluntarily serve the interests of the public and do not seek any benefits, money, or fame. It specifically refers to a person who can take the initiative to assume social responsibilities, dedicate personal time, and help others without receiving any reward.

According to the specific situation in China, the definition of a volunteer is as follows: when one's own conditions permit, one joins relevant groups without asking for any material, monetary or related benefits in return, and reasonably uses existing resources within the scope of one's own responsibilities. Have social resources, serve social welfare undertakings, carry out professional, technical and long-term service activities to help people with certain needs. #039;

People who voluntarily participate in social welfare activities. Enjoy free buses and subways, free access to parks and tourist attractions.

Volunteers are also known as volunteers, volunteer workers or volunteers. They are committed to contributing to social progress free of charge and free of charge. Volunteer service refers to the organized behavior of helping others and participating based on social responsibility. Its development can be traced back to World War II. The rise of welfarism led to a collapse in government spending across the world, and voluntary work developed to address society's overwhelming needs.

The "Volunteer Service Regulations" were implemented on December 1, 2017.

2. Tourism work content

The tourism industry, internationally known as the tourism industry, relies on tourism resources and facilities to specialize or mainly engage in attracting and receiving tourists and providing them with A comprehensive industry with six links including transportation, sightseeing, accommodation, catering, shopping and entertainment. The tourism business consists of three parts: tourism, transportation and passenger transportation, and accommodation represented by hotels. They are the three pillars of tourism.

1. Among the tourism majors, the most popular and employable major is tourism management.

Tourism management is a new discipline established with the development of China's American tourism economy and tourism industry. In our country, although this subject was born only 20 years ago, it has become an important subject department in the business administration subject system. Cultivate senior professionals with professional knowledge in tourism management who can work in tourism administrative departments, tourism enterprises and institutions at all levels.

The tourism management major cultivates basic knowledge and skills in tourism enterprise management and services, engaged in management and reception services in travel agencies, tourist hotels and other tourism industries, as well as advanced technology application professionals.

2. Attraction development

Multi-industry integration has become the basis for tourism development. This integration of multi-industry and multi-professional technologies places high demands on tourism development consulting.

Tourism consulting requires product planning, marketing planning, investment and operation planning, architectural planning, landscape design, architectural design, decoration design, etc. Therefore, it has become a cross-professional technical cooperation business that requires the integration of multiple professions.

3. Tour guides

Tour guides are mainly divided into Chinese tour guides and foreign language tour guides. Its main job content is to guide tourists to experience the beauty of mountains and rivers, resolve emergencies that may occur during the journey, and provide assistance with food, accommodation, transportation, etc.

In China, anyone who wants to engage in the tour guide business must take the tour guide qualification examination in accordance with regulations. For those who pass the review, the tourism administration department of the State Council shall entrust the people's tourism administration department to the people's government of the province, autonomous region, or municipality directly under the Central Government to issue a tour guide qualification certificate.

4. Travel agency planning and scheduling is the combination of planning and scheduling. It is a type of work in which travel agencies arrange reception plans for tour groups and individual tourists, collect relevant information, and undertake the procurement of tourism services and related business dispatch related to reception. As far as plan adjustment is concerned, cost leadership and quality control are the two cores of the plan adjustment position.

3. Tourism job responsibilities and work content

The responsibilities of tourism companies in the tourism process:

First, ensure the safety of tourism services. The safety of tourism depends on whether the relevant services purchased by the travel agency are standardized and whether the travel routes developed and designed by the travel agency are safe.

Second, earnestly fulfill the obligation to inform.

As long as the travel agency fails to fulfill its obligation to inform, or fails to fulfill its obligation to fully inform, causing personal or property damage to tourists, the travel agency must bear corresponding legal liability.

Third, take effective preventive and remedial measures. Preventive measures include travel agency emergency plans and tour guides (tour leader precautions).

Travel agencies should formulate practical emergency plans, make strict arrangements for possible travel safety accidents, and ensure the scientific, practical and timely prevention and handling of travel safety accidents from a institutional perspective.

4. Basic content of travel services

OTA (English abbreviation for online travel agency) generally refers to online travel.

Online travel agency (OTA) is a professional term in the travel e-commerce industry. It refers to tourism consumers booking travel products or services from travel service providers through the Internet and paying online or offline, that is, each travel entity can conduct product marketing or product sales through the Internet.

OTC refers to the over-the-counter market formed by buying and selling securities through a large number of scattered securities counters and major telecommunications facilities of investment banks and other securities institutions. Sometimes called the over-the-counter market or the over-the-counter market, it forms another important component of the bond market.

:5. What are the main tasks of tourism services

1. Responsible for the management of daily business activities in scenic spots, counting the number of tourists, and managing festival activities.

2. Responsible for environmental sanitation management, tourism order and spiritual civilization construction in scenic spots.

3. Responsible for the supervision and management of the maintenance and protection of scenic spots and scenic spots (fire prevention, theft prevention, disaster prevention, insect control, etc.). ).

4. Responsible for scenic area safety management, tourist behavior management, tourism service quality management, and scenic area tourism complaints.

5. Responsible for the management of scenic tour operators, scenic tour guides and scenic spot managers.

6. Assist in handling the relationship between departments (villages) related to the scenic spot and help coordinate work.

7. Complete other tasks assigned by the company to the leadership, and cooperate with the company's functional departments and offices to do relevant management work. As for wages and benefits, it depends on local conditions. Generally, the salary in 3A scenic spots is 4,000.

:6. How to write the main work content of tourism services

1. Commercial services refer to service exchange activities involved in commercial activities, including professional services, computer and related services, and research and development services , real estate services, leasing services without broker involvement, and other commercial services such as advertising services.

2. Communication services, including postal services, express delivery services, telecommunications services and audio-visual services.

3. Construction and related engineering services, including general construction, installation and assembly, building improvement and decoration, etc.

4. Sales services include agency services, wholesale trade services, retail services, special agent services and other sales services.

5. Educational services, including primary education services, secondary education services, higher education services, adult education services and other educational services.

6. Environmental services, including sewage treatment services, waste disposal services

10. Entertainment, cultural and sports services, including entertainment services, news agency services, libraries, archives, Cultural services such as museums, and entertainment services such as sports.

11. Transportation services, including shipping services, inland shipping services, air transportation services, aerospace transportation services, railway transportation services, road transportation services, pipeline transportation services and auxiliary services for various transportation modes.

7. Tourism services mainly include:

Services include: software and information technology services, information transmission, warehousing and postal services, leasing, scientific research and technical services, finance, water conservancy, environment and public facilities management, resident services, repairs and other services, education, health and social work, culture, sports and entertainment, public management, transportation, etc.

1. Tourism

Tourism, internationally known as the tourism industry, is a business that relies on tourism resources and facilities to specialize or mainly engage in attracting and receiving tourists and providing them with Comprehensive industry of transportation, tourism, accommodation, catering, shopping and entertainment. The tourism business consists of three parts: tourism, transportation and passenger transportation, and accommodation represented by hotels. They are the three pillars of tourism.

2. Real estate industry

Real estate refers to the business object of land and buildings, engaged in real estate development, construction, management, maintenance, decoration and services, integrating various economic activities. An integrated comprehensive industry. It is a leading, basic, driving and risky industry.

Real estate is an industry that invests, develops, operates, manages and services real estate. It belongs to the tertiary industry and is a basic, leading, leading and risky industry.

3. Transportation industry

Transportation refers to the business activities that use transportation tools to transport goods or passengers to their destinations and transfer their spatial location. Including land transportation services, water transportation services, air transportation services and pipeline transportation services.

4. Catering industry

Catering is a food production and operation industry that provides consumers with various beverages, food, consumption places and facilities through instant processing, commercial sales and service labor. According to the definition of the European and American "Standard Industrial Classification", the catering industry refers to catering service institutions with the purpose of commercial profit.

5. Financial industry

The financial industry refers to banks and related capital cooperatives, as well as the insurance industry. In addition to industrial economic activities, other economic-related businesses are financial industries.

8. What services are provided in the tourism service industry?

Service-oriented enterprises refer to the subject of current business tax service industry.

Compared with manufacturing enterprises, one of the biggest characteristics of service-oriented enterprises is that human capital accounts for a high proportion of corporate capital. Human capital has become the first resource of service-oriented enterprises. The business philosophy of a service-oriented enterprise is all customer-centered needs: its work focus is to use products as a carrier to provide customers with complete services; in its total profits, the profits created by providing services account for an important proportion. Compared with traditional product-oriented enterprises, service-oriented enterprises can better meet customer requirements, improve customer satisfaction and loyalty, increase the profits of service-oriented enterprises, and enhance the market competitiveness of service-oriented enterprises.

The service industry includes the following aspects and business scope:

1. Agency business: Its scope is the entrusted business of the client, including the purchase and sale of goods, import introduction services, etc. Among them, purchasing agency refers to the business of accepting entrustment to purchase or sell goods based on the actual purchase or sales amount and charging a handling fee. Import agency refers to accepting entrustment to engage in the import and export business of goods or services. Introduction refers to the business of an intermediary introducing two parties to discuss transactions or other matters.

b: The hotel industry refers to the industry that provides accommodation services.

C. Catering industry: refers to the business of providing catering consumption services to customers by providing catering venues at the same time.

D. Tourism industry refers to the business of arranging accommodation, transportation and providing tour guide services for tourists.

E. Warehousing industry: refers to the use of warehouses, goods or other places

G. Advertising industry, refers to the use of books, newspapers, magazines, radio, television, movies, slideshows, and road signs , posters, windows, neon lights, light boxes, etc., to promote and provide related services for the introduction of products, business services, cultural and sports programs, announcements, statements and other matters.

H. Other service industries: refers to service industries other than those listed above. Such as bathing, haircut, washing and dyeing, photography, art, painting, copying, typing, engraving, calculation test, test, audio recording, video recording, copying, printing, design, drawing, surveying and mapping, exploration, packaging, consulting, etc.

9. Brief description of the main work content of tourism services

Full-time tour guides are tour guides who lead tour groups to travel. You may not understand this. To put it simply, the tour guide who stays with us the longest from the time we get on the bus to the end of the tour is the full-time tour guide. Accompanying a tour guide means accompanying you throughout the entire journey. In fact, when we say tour guide, we are referring to accompanying tour guide.

The function of full escort is equivalent to a button. Fully accompanied tour guides are a button for group travel agencies and local travel agencies, a button for travel team members and travel agencies, a button for travel agencies and attractions, and so on.

A local tour guide is a person who receives tour guides sent by travel agencies to receive tour groups. Generally speaking, local tour guides lead tour groups for a certain period of time and do not continue to lead them. Local tour guides don’t communicate much with tour groups, mainly with full-time tour guides.

The job of a local tour guide is to lead the tour group to visit some local tourist attractions, which actually includes explaining the functions of the attractions. In fact, the presence of local tour guides is very low. When explaining tourist attractions, he would explain them. After explaining it, it seemed to disappear. The tour guide has been accompanying the tour group.

10. The work content of tourist services

The tourist service center is a place where the scenic spot provides services and consultation to tourists. Generally located in the entrance area of ??the scenic spot, it has the functions of ticketing, consultation and complaints. There are tables and chairs with water dispensers and rests, electronic touch screens and colorful leaflets, maternal and child rooms, health rooms, police rooms, tourist toilets, and of course a group of enthusiastic and thoughtful docents.