What should the service industry do?

As soon as I woke up this afternoon, I went to the photo studio where I took photos yesterday. It took me an hour for a one-way trip, and it was very hot in Shenzhen at the end of April. To be honest, I didn't want to go at all.

even when I was sleeping at noon, I was thinking: if I used to just choose a photo, why not choose it online? Other studios are also convenient for customers to come. This is the first time I've seen people run the second trip.

In fact, you can send the electronic photos to your customers, so that they can decide which version is better or which photos are more suitable for intensive training.

If you don't feel at ease, you can also play video on your mobile phone to play the pictures on your computer. Why do you have to let people pass by, and pregnant women run by?

before I set out, I questioned the service of this store.

It's not only a matter of asking people to make an extra trip, but also the appointed time. Could you ask about 4 o'clock yesterday afternoon?

Tell me the result first: They are outside, and they will go back very late. Let me take photos again tomorrow? I didn't answer yes or no. Just ask if you can't shoot today!

Later, they replied: It's ok to shoot today, but it's a little late, so let me go again around 4: 3. It will take them about half an hour to get back to the studio.

I agreed, because I didn't have anything to do that afternoon, so I could go there at any time, so I went downstairs to do nucleic acid testing first.

2 minutes later, when my nucleic acid test was not completed, he sent a message saying: I came back early, let me come early, and I will reply OK.

Because there were not many people who made nucleic acid at that time, I was photographed soon. I didn't go upstairs to get the key and bag home because I wanted to go early.

I'm not familiar with the journey. Although it's not far, it took me 4-5 minutes to get there.

After shooting yesterday, I thought they should let me see how the shooting was going. As a result, when I took off my makeup, I refused to mention the photo. Finally, I couldn't help but say: don't play it for me on the computer, choose it.

They thought it was too late tonight, so they asked me to come back tomorrow, or come back in a few days. I felt something was wrong at that time and said I'd better have a look.

reluctantly, he showed it to me on the camera. I said that I hope to come and pick photos at 5-6 pm tomorrow, and they said, I'm not sure about the time, maybe earlier, maybe later and so on.

As a result, when I was just taking a nap at noon, I received a message asking me to go there at 3 pm. If I were busy this afternoon, wouldn't all my plans be disrupted?

I originally said 5-6 p.m. in order not to return to the office, I left the office at 5: , arrived at the studio around 5: 4 to pick photos, and went home from work after picking them.

After reading it, I left. On the way, I also replied to Yu Xiansheng, saying, Why don't you send me an electronic photo to have a look and choose?

not like the last one.

As a result, when I arrived in a gust of wind today, the process of selecting photos was not pleasant. She just kept urging me to look at them quickly, and finally I had to refine them, so I also went through them hastily.

just decide which one to delete and which to keep.

At first, I thought that if the negatives were cheap, for example, one from 1 yuan and one from 2 yuan, I would pay more and choose all the photos I thought were ok. When I asked how much one more electronic photo was, she gave me a careless eye again and fooled me.

I'm still urging me to confirm the final four photos quickly.

I finalized the final photo in five minutes.

Finally, she replied to the message: one electronic photo of 5 yuan, one refined photo of 68, except for 4 photos.

I immediately got angry and argued loudly with her.

although I usually don't like to cause disputes, I don't like to scold waiters.

But I really couldn't help it, so I said to her, What's wrong with other stores? Why do you charge so much here? Yesterday, the service of makeup and photography was quite good, but today it's like this.

she just used the reason that different packages charge different fees, which I feel simply untenable.

She tried to show me the prices and services of other packages. I didn't want to read or listen to a word at all.

finally, I asked her how long it would take for the intensive photos to come out.

she said: 5-7 days.

I said to her in silence: It takes 2-3 days in other homes. What took you so long?

She returned with the same refinement effect as her own hippocampus.

I interrupted her impatiently and said as soon as possible.

then put on a mask, took my drink bottle and turned to go out.

When I pressed the elevator, I thought angrily: Give her a bad review on the US delegation, although I never like to give bad reviews to businesses.

but it's better to think of more than one thing, forget it, why bother to embarrass each other?

I went downstairs and went straight to the bus stop. The train came soon. It took me about half an hour to return, and I went back to my office.

In the car, I sent a message to Yu Xiansheng, saying: I have finished selecting, only four photos.

Actually, I wanted to tell him about this unpleasant thing I experienced. Later, he replied that he was still in a meeting and gave me a few thumbs.

I stopped my desire to talk to him. He is not convenient at this time, so I can only choose to wait quietly until the company to write the whole process by myself.

I also received a short message from a girl on the way, and I deleted it immediately, because in my impression, she always doesn't like people who reply to messages in time, and she always talks about her own affairs selfishly and never takes the initiative to care about other people's moods.

after deleting her message, I realized that my emotions were out of control. Because of the mistakes of the studio staff, it seems wrong for me to vent my anger on others.

even if she didn't reply well, she has already been punished! The relationship between husband and wife is extremely bad. Why should I be influenced by her? I am a responsive and proactive person, which has always been the case, no matter the contact and information in work or life.

I secretly told myself that it was not my fault that things were so unhappy today, but the fault of the merchants.

She treated me like this, and she will treat other customers in the future. I am not satisfied with her, and countless other customers will be dissatisfied with her.

She has lost the favor of me as a customer, and she will lose the favor of many other customers. Her store is not well run, can't maintain it, and may even go bankrupt. Isn't this the biggest punishment for her?

why should I be unhappy for her fault?

When I am unhappy, the children in my stomach are also restless. Why should I have such a hard time with myself?

at this point, I seem a little relieved.

on the bus, I browsed the photo package I bought in detail, which said that there were 4 negatives and 4 refined photos. Forget it. Forget it. I was blind and didn't understand the details.

what can be done to satisfy customers in the service industry as Party B?

It's a question of striving for perfection. If you just want to fool customers and make them feel unlucky, I don't think such a store can last long.

on the contrary, those stores that leave a good impression on customers can make customers visit again and again.

Just like street vendors, a bowl of delicious Hu Spicy Soup and a bowl of randomly made Hu Spicy Soup have the same price, but they are very different in customers' impressions.

one is never to visit this store again; One is to look for this store or this stall when you pass by here next time, and have a chance to taste it again.

I don't know what will happen to the intensive photos in this studio.

Anyway, her nagging attitude and vacillating concept of time make me almost have no affection for her.

no matter what you do or do, you must keep your word and do what you want.